Oh where to start with this awful company! If I could give them negative stars I would! The professionalism of this place has never been up to par ever! Coming from customer service working at Caesars on strip, blows my mind on how these people handle situations and customers. I have had so many issues since the day I moved in.
#1My work order that I put online was closed and never was taken care of with the weeds in front of my house and trash that was left from the construction workers.
#2 I had my heater go out in February, I had called to place my work order due to my first one online never got taken care of any way. The order was placed on a Friday and was not taken care of until Monday, but because the part needed to be approved by Centurion I didn't have my heater working till Tuesday. There contractor let me know they never got the work order until Monday. Which means Maddi didn't care to ever place the work order, which is part of the job on Friday because she was to lazy to do so. Law 118A in the state of Nevada they have 48 hours to fix it. More like 3 days. By the way this is when it snowed in Vegas!
#3 the owner of the company called me and left a voicemail and told me he was coming on this date and this time... wait excuse me but no that doesn't work. I called him over 5 times with no answer and left him a voicemail demanding a call back and nothing. So I texted him and he told me that's when he can come, but no where in my contract does it state he can show up at my house whenever. Also have the texts of his unprofessionalism.
#4 when he came by the house for the walk through some things needed to be fixed and he told me he would have an email sent with the amount of time I had to fix it... and guess what NO email. Thank goodness I'm responsible and I fixed it because lord knows they will charge me.
#5 the walk through, they would not schedule around my schedule on my days off to do a proper walk through so I can see what they where going to deduct from my deposit. They kept telling me I didn't need to be there and they wouldn't schedule when I'm off. So I didn't get to see what was even wrong if there was anything.
#6 they told me I had to leave on all my bills till they did the walk through, but they couldn't give me a date that they would come. They just told me they have (3) days to do the walk through after I turn in my keys. Get this if I where have moved out June 30,2019 and moved into my new place I couldn't turn on any of the bills because they told me in the lease agreement I signed that it states that and it doesn't state that any where.
#7 they took my whole deposit of $1,000, but yet I still don't have the letter that they "sent" twice to the address I provided. I go into the mailbox yesterday 9/8 and see a letter from Quantum Collections stating I am now in collections from Centurion Management with no notice nothing. They just sent me to collections with an additional balance of $305.99.
So moral of this very long review, do not rent from this company. There is a reason for there stars and the bad reviews.
I will be going to the Better Business Bureau, Fox 5 (since I have already contacted them before regarding my heater situation, & I have already contacted my lawyer at De Castroverde Law Group regarding this matter and he has all the documents need.
The only good thing that came out of this was the broker Theresa!!! I want to thank her for the professionalism and being so kind and helping me through the process when I first started renting! She would get 5 stars alone. read more