If I could I would give zero stars.
Today it was the 4th time I go to the Westmount Square clinic and was told they are not accepting any more patients. 4th time. Last time. Don't even try to go there on a weekend.
It was 13:00h and the recording said they are opened until 21h. BIG LIE.
Just because they are notorious for not having enough doctors or reducing their opening hours, I attempted (like before) to talk to someone before going there.
The recording for the main number says that if you want the walking clinic you should stay on the line or dial zero. I did, the incesant recording saying that "they care", and to keep waiting was very annoying. After 15 minutes and various cycles of the recording I was automatically disconnected. Tried 2 more times, the same thing happened.
Where was the operator?
Where was the backup for the operator?
I went to the clinic and paid for a taxi.
Big mistake!
I was told upon arrival they were not taking any more patients and one of the 2 receptionists (too busy chit-chatting to pick up calls) was super rude trying to make a scene, loud-mouth that understood 30% of what I have said to her about trying to call during the morning... because THEY DO NOT CARE. Never mentionned their website, she kept talking as if I had contacted them via the website. What website??? I never mentionned your website? You understood whatever you want to understand because you DO NOT LISTEN, AND BECAUSE YOU DO NOT CARE.
This clinic used to be nicer 8-10 years ago. They have changed so much.
Receptionists answer back and are NASTY even if you try to be nice to them.
Same thing with the receptionists for the specialists upstairs.
How much are you being paid girls?
NASTY, NASTY, NASTY. I feel sorry for you, having to be always in ANGRY MODE, BITING MODE. Shame on you! You and this clinic do not belong in the health care profession.
No wonder two of the doctors told me they were not happy there either.
It is a money-grubbing place.
Go somewhere else if you need help from health professionals.
Watch out for them shortening their hours.
Their doctors are always calling to cancel their shift and they often do not have enough staff to cover their shifts.
It is about time you change the answering machine, zero is not for the walking clinic, and if you see the late shift staff will not make it THEN CHANGE THE DARN RECORDING, BE PROFESSIONAL. RESPECT THE TIME OF PATIENTS!!! read more