We recently purchased a condominium at Infinity at The Colony from The Ronto Group, and while our…read moreinitial experience was filled with excitement and optimism, that enthusiasm quickly shifted once we made our deposit.
In the early stages, we were impressed by the vision, presentation, and responsiveness of the team. However, once the commitment was made and money changed hands, the communication and cooperation began to falter. We had a few custom upgrade requests -- all of which we offered to pay for in full. These included a center island with waterfall edges, a full backsplash instead of a 5-inch one, and a dual shower. None of these requests were extravagant or unreasonable -- especially considering our unit was not even sheetrocked yet. Yet it felt like pulling teeth to get anything approved. The process was slow, frustrating, and unnecessarily difficult.
As we got further along, we asked for clarification about the A/C and water heater sizing. We were surprised to learn that a $4 million unit was being fitted with an undersized A/C system and only a 50-gallon water heater -- barely sufficient for two people.. We proposed upgrades and offered to pay the full cost for a tankless water heater and a food warming drawer (a simple appliance that hadn't even been installed yet). Each time, the answer was just "no." There was no effort to find a middle ground or make reasonable accommodations -- despite our willingness to cover every expense.
Even more concerning is the lack of communication. Follow-up questions went ignored, and even emails sent directly to Mr. Solomon -- the owner -- received no reply. For a developer marketing these homes as premium luxury residences, that kind of treatment is disappointing, to say the least.
Another detail that speaks volumes: in the master bedroom closet, instead of installing a proper closet system, they provide nothing but slatted wood shelving and drywall. No cabinetry, no built-ins, no luxury finishes -- which, frankly, feels cheap in a home marketed as high-end. Compare this to the Ritz-Carlton Residences just down the road. While their prices may be even more unrealistic, they deliver a luxury experience top to bottom -- amenities, fit, and finish. I'd still choose our condo over theirs because of layout and overall value, but I highly doubt you'd encounter the kind of nickel-and-diming, pushback, and resistance to basic requests that we've seen with The Ronto Group.
To be clear, we absolutely love the condo itself and are still looking forward to moving in. But prospective buyers should be warned: the experience post-contract is nothing like what's promised during the sales pitch. The unwillingness to work with buyers, even when upgrades are paid for in full, reflects a mentality that is out of touch with what high-end buyers expect -- and deserve.
The product is beautiful. The service and support once you're out the door? Disappointingly to say the least. That is why 1 star.... so disappointed how they can just play it off with crickets.
Todd W
Condo unit 2204
