In June my mother recently stayed at the Manor for two weeks in the "Bounce Back" program. At the official "departure meeting" with an office administrator (who was very nice and professional) asked my opinion of my mother's experience. I shared these thoughts: I was very impressed with one thing in particular. The CNAs (certified nursing assistants) are very kind, gentle, compassionate, and caring toward the patients. Five stars! One who stood out was a young lady named Jessica. Her commitment to her patients was exemplary. My mother reported her care was wonderful throughout her stay. The RN nursing staff, although very busy, patiently made time to talk to me and attend to special concerns I had for my mother. One RN in particular impressed me. Her name is Teri. She is an angel in disguise.
The Physical Therapy Department: Three stars. I believe there is room for improvement. The therapy room is large and clean. Compared to other PT programs I have visited, there seems to be less equipment available for client use. The program seems lacking in several areas: variety of therapy activities for the patients, worker enthusiasm, lackluster consistency of programming. I do appreciate that notes on her progress and exercises were duly noted; however, my mother worked with so many different PT personnel, that I felt overall treatment tended to be inconsistent. It appeared to me some OT/PT individuals simply go through the motions. An exception in my mother's care were therapists named Jason and Sarah. An assistant named Laura was wonderful, as well. Overall, I believe the Centralia Manor approach to patient 'bounce back' is not particularly strong. They frequently compress PT and OT, two 45 minute programs into one 45 minute period. Is that best practice?
Finally, the food. Two stars. Hire a new cook/chef, please. Vegetables cooked beyond recognition, tasteless food, and uninspired or poorly prepared meals are not conducive to patient recovery. Pluses: The water and ice machine available for patient and guests use is quite nice. Patients are able to request juices and other items between meals. Patients' family members have access to a refrigerator to keep specialty food items available for their loved ones. read more
