We needed a large Storage Unit since we were Renovating our home. After calling around checking…read moreavailability and prices we decided on Pioneer based on both price and availability. They are very nice and helpful on the phone. The units & parking lot are clean and well lit.

DO NOT STORE YOUR ITEMS HERE!!! New owners now charging additional fees to use credit card so I set…read moreup checking account auto payment and twice now claimed not received and charged me late fee of $15 plus credit card fee. Locked me out of unit... once restored went to check on items and found rodent infestation with droppings everywhere. Removed items to clean and they have now locked me out again... Received "Move Out Confirmation" even though paid for full month.

My wife and I have rented a storage unit and an RV parking space since August of 2023…read more We have always dealt with Tiffany. Recently we had a glitch with our credit card we use for auto payments for our rentals, unrelated to A-1, and at the same time A-1 was experiencing issues with their new system, in which A-1 wasn't at fault.... Regardless, as in the past, Tiffany was very helpful in straightening out the issue. She always has a great attitude, which is consistently friendly and professional. I would highly recommend A-1 for anyone needing storage in the area. Great business and people to deal with!

To call their customer service abysmal would be a gross understatementment. Published office hours…read moreare more a suggestion than something you can rely on. In the vernacular popular these days, they SUCK.

This company uses predatory business practices. They overcharge and refuse to refund. They provide…read moreterrible customer support. They actually locked me out of my unit when they wanted me to sign a new contract even though they continued to collect my automatic monthly payment. Their local representative hung up on me and actually called me names when I went into their office to once again get them to remove monthly insurance fees from my account with are not required as he indicated. They only requirement is that I have insurance, which I do, and was able to provide proof of. Stay away!

Had several storage units for 18 months. The facility was well maintained, accessible and the…read moreoffice staff was always helpful. Highly recommend