The Most Unacceptable Hotel Experience I've Ever Had…read more My stay at Hyatt Place Fredericksburg at Mary Washington was the most unacceptable hotel experience I've ever had. During the night, a pair of women's panties fell out of the bedsheets onto the floor. There is no misunderstanding or excuse for that. It means the bed linens were not properly stripped or changed after the previous guest. I definitively slept in a bed that someone else had already slept in before me. I had been sleeping naked in those sheets under the assumption I was in a clean, properly prepared room. Instead, I was put into used bedding that had clearly not been serviced to even the most basic housekeeping standards. That creates serious sanitation concerns. No guest should ever have to worry about exposure to used sheets, leftover personal items, bodily residue, bacteria, skin contaminants, or any other hygiene risks because a hotel failed to do the bare minimum. What made this even worse was management's response. Rather than Joshua, the manager, taking ownership of the situation, apologizing, and making it right, the hotel chose to cancel my stay and ban me from the property. Instead of correcting a legitimate cleanliness failure, they attempted to silence the guest who reported it. Think about that: a customer reports sleeping in dirty sheets with another guest's underwear still in the bed, and management's solution is to remove the customer rather than address the problem. That tells you everything you need to know about accountability at this property. I expected Hyatt standards. What I received was a deeply unsanitary room and a management team more concerned with avoiding responsibility than doing the right thing. Avoid this location if cleanliness, professionalism, and guest respect matter to you.

First off, the parking was a bit inconvenient... But, the…read moreroom was very nice and the FREE breakfast was great! It should be called breakfast buffet.. yum! We will definitely stay there again.

We stayed here for one night for a work conference and had a great experience. Check-in was early…read moreand super easy--the receptionist had all the paperwork ready, which made the process smooth. When I got to my room, I immediately noticed how clean and fresh it smelled. The room was spotless and very comfortable. I had a great night's sleep with no noise or issues at all. Check-out the next morning was just as simple. They served breakfast, and although I didn't get a chance to try it, it looked really good. Overall, a very pleasant stay--I'd definitely come back!

Clean and well lit entry. Very spacious and comfortable room. Not far off the main highway. Plenty…read moreof shops and restaurants nearby.

If I could put negative stars, I would. I have always liked Hampton In and often choose to stay…read morethere when I travel. But this one in Fredericksburg South in Virginia is apparently run by thieves. I booked a room for my family, and paid for it ahead of time. We were going to a concert and dinner after, so we knew we'd be late getting in. My fiancé called the hotel around 10pm and explained that we were coming, but we'd be late and we were not sure what time it would be when we got there, but assured him we were coming. We would have arrived slightly earlier, but we'd had a family emergency and didn't arrive until around 2:40 AM. Despite the fact that we had 1. Already paid for the room and 2. Called to say we'd be late and were unsure of time of arrival, someone put us in as a no show and gave our room away. Now, they refuse to give our money back for the room they gave away. I've had corporate contact them and Expedia and the hotel refuses to refund my money. We did everything right. Someone there made a mistake and I'm paying for it.

Not bad, quick overnight during road trip. Clean, good price, free breakfast. Better than the…read moreGarden Inn across the street and cheaper too.

The hotel is located in a compound with both the Garden Inn and a Hampton Inn. (When traveling…read moredomestically we usually try for Hilton properties.) We booked the Garden Inn because it came in $50 cheaper. For one night it was okay. Not the lap of luxury, but okay. As others reported, it's a little shabby but clean. The air conditioner was somewhat loud, but on the bright side it muffled noise from the highway. You get a $10 credit per person for breakfast if you're a rewards member. In other Garden Inns the credit covers a limited buffet (bagels, oatmeal, fruit -- things like that.). The buffet here is $20. Nope! Doing a side-by-side comparison I'd choose the Hampton Inn. But $50 is $50 and if I save more than a couple of dollars I'd stay here again.

Confusion at check-in, hydration at checkout…read more We checked into the Hilton Garden Inn expecting a reliable, stress-free stay, especially given our Hilton status ...but instead spent the trip untangling mistakes that never should've happened. Our reservation was messed up from the start, the front desk couldn't get the details straight, and we were even charged incidentals twice, which meant more calls and post follow-up than any hotel stay should require. Because of the reservation errors, we also didn't receive the complimentary breakfast that was included in our booking ....disappointing, and frankly, not what we expect from Hilton... status or not. On the plus side? They made absolutely sure we were hydrated. We were offered bottled water. Repeatedly. Constantly. Relentlessly. Maybe we looked stressed... or maybe just very, very thirsty The hotel itself is clean and comfortable, but the operational hiccups overshadowed everything else. Hilton can...and should do better, especially for loyal guests. Bottom line: friendly staff, but billing errors and reservation confusion made this stay more work than rest. Double-check your folio... and don't count on breakfast. The water, though? They've got endless supply.

We arranged for our joining rooms while traveling with our grandson.The door to his room locked and…read morewould not unlock, leaving a stranded for an hour and a half before the desk could help. The hotel itself is in dire need of a rehabilitation and an upgrade.

I paid $168, but I didn't stay here. I asked the lady at the desk if she had an accessible room…read more She said, and I quote, exactly, "No, somebody else took it. But we have big rooms." She asked if I wanted two queens or a king, but really there was no choice because she said the room with the king bed had such a big couch it took up too much space. She also said they didn't have a kitchenette only a microwave. "We're not long term." I know hotels that are not "long term" with a kitchenette, and her comment was unnecessary because I was not looking for a place to live, just to stay the night and eat cooked food in room. I shouldn't have paid, but I was traveling and not sure any other hotel had a room. But when I tried to park, all the accessible parking was taken except one that was too small for my van. A car was in the space I needed. But I looked around and saw Marriott, Homeplace Suites. I left and checked in because the girl at the desk was so welcoming. She said right away, with a smile, "We can accommodate your needs," I went back to this hotel-- the Hilton's Hampton Inn, gave the keys back and told the lady to cancelcthe reservation because I checked in the Marriott, since Hilton couldn't accommodate my needs . "But I checked you in," she said. Then she said alright "I will check you out." She claimed she said the room was ADA. But I know what she said--that it wasn't and the ADA was taken. I also changed because the Marriott was so much more warm and welcoming. None of this implying I am seeking a home and not lodging, most likely because of certain prejudices. I wasted my money.

This is our 5th time staying at this Best Western and it's consistently the best place around! The…read morereservation process is simple, your guaranteed a professional, efficient and friendly staff and a very clean property. We really enjoy the hot breakfast, eggs, french toast, pancakes, sausage, bacon and large variety of fresh fruits, yogurts, hard boiled eggs, breads, pastries made to order, in a very clean cafe with nice staff. We also appreciated the coffee, tea, juice station available 24 hrs in lobby. And all of this at a very reasonable price! The rooms are nicely decorated with comfortable beds and pillows. Very clean too. There's also a beautiful pool surrounded by a lovely garden. It's two levels with a large parking lot. Just know there isn't an elevator but the stairs aren't too steep. Even though it's on a busy road, it's very quiet. Plank Road has so many restaurants, shops, malls, gas stations, care clinics...it's in a great location. We really like Park Lane Tavern, Sakura Japanese Steak House, Mi Rancho Mexican and The Alpine Chef (authentic) German, just to name a few! Just know that your experience staying at Best Western will be a good one!

A well maintained property, good housekeeping and a nicely done breakfast make this a good stop off…read moreI 95. Some of the rooms could use to be refreshed, but the beds are comfortable, there's plenty of clean towels and the pool is always available and inviting - with pool towels too. The reasonable fee for traveling with a dog isn't a money grab compared to some other chains.

We spent one night here. Overall, we had a good stay…read more Pros: The receptionists were delightful at check-in. Our room, on the 4th floor, was spacious and looked great. The king-sized bed was very comfortable, and the shower was wonderful. Cons: There are bars/nightclubs nearby; our room faced the main street and it was pretty loud out there until around midnight. The temperature in the room seemed off - at 74° we were freezing, but at 77° we were sweating. The walls are very thin; we could hear our neighbors on both sides having conversation. If you arrive later in the day and you can find a parking spot on the street, grab it because metered parking is free Monday through Saturday between 5 pm and 8 am and free all day Sunday.

I didn't do much research but decided to stay at the courtyard Marriott in downtown for the…read morewalkability. It's not a bad hotel by any means, just nothing about it stands out as fantastic. It gets the job done for being a hotel and that's about all I can give it. Beware the parking experience is a little strange as it doesn't have a visitor lot and has to be valet so if you have a car be warned. The rooms are nothing fantastic, they feel very early 2000s which isn't bad but isn't great either. I feel the bathroom could use a remodel because the sink drains were clogged, and the bathroom felt very outdated. The room was spacious though with two queen beds, a chair and very cold A/C. It also had a nice tv in the room too. Beds also felt very comfortable which is nice for a hotel. I definitely would consider this hotel again now that my expectations are a little lower on what to expect. The hotel bar was always dead without anyone around, but the lobby in it of itself was very spacious and accommodating. I also really enjoyed how many things that were walkable around downtown Fredericksburg from the hotel. A ton of breweries, the river front, and restaurants were all within a mile to walk which made it a breeze. It's a very small town with not a lot going on during the week but it did the job.

Beautiful place peaceful atmosphere friendly staff, good breakfast. Located in the heart of…read moreFredericksburg Virginia lost to see and do what highly recommend

Stayed in the Luke Henry room and it was heavenly!! The room itself was stunning, everything was…read morewell labeled and pretty accessible. The bed was very tall but oh so comfy :) The mints were a really nice touch too. The robes in the bathroom were warm and thick. The shower pressure was awesome but the tub took forever to fill and you had to leave it pretty much on full stream hot to get a warm enough bath. The only real complaints I have are breakfast. I wasn't able to have coffee in the morning because they didn't have any non dairy milk despite the fact that I told them well in advance I needed vegan options. Not a huge deal just would have been nice to have coffee with breakfast. The only other problem was hubby and I had to nuke up our breakfasts since they cooled off on the trip over from the other house. Everything was delicious though. Betsy couldn't have been sweeter, she hung out and talked to us before we left. She gave a cool tour of the house and told us some of the history too. Truly magical experience overall. 4.8 stars

This is by far the WORST hotel I've ever stayed at in my life. It was dirty when we checked in…read more Hairs and dirty in the bathroom. It was too late to complain, the next morning I requested the room be made up. When we arrived back that night no one had even bothered to enter and clean the room. They did not care. The blinds were ripped, the room smelled like mildew, it was obviously very dirty and was never cleaned. The shampoo and conditioner were non existent. I was horrified and would never EVER EVER stay in a comfort suites again. PLEASE DO NOT STAY HERE!!!!!!

Dingy place with awful breakfast. The "coffee machine" spat out black sludge with hot water. Every…read moresurface needs attention. Just depressing.

Avoid at all costs. My family stayed here the night before a family funeral, and the experience…read moreadded unnecessary stress during an already difficult time. In one of our rooms, the shower spout came off while my daughter was in the shower. There was no immediate accommodation offered or meaningful attempt to rectify the situation. In the other room, the bedding was torn and tattered. We didn't even bother reporting it that night because it was late, and we had an early start the next morning. Before departing, we explained everything in detail and were promised a follow-up call. Instead, we eventually received an email from the assistant manager that showed no accountability or acknowledgment of what had happened, simply stating: "I understand that you requested to speak with a manager. Please let me know how I can assist you, and I will be happy to help." I requested to speak directly with the General Manager, who was copied on the email, but seven days later there has still been no response. Their proposed resolution was 10,000 points. They can keep the points -- what I wanted was accountability, professionalism, and a partial refund. Very disappointing customer service and an unacceptable handling of serious concerns.

staying here now and the front desk guy Mario is completely incompetent , extremely rude and…read morehonestly suck at his job. trying to overcharge 3x for incidentals. Will be speaking with supervisor Mario needs to go he has disrespected many customers from the 12 short hours i've stayed here and i've seen people check out due to him being rude lol this hotel is a joke without an actual supervisor on watch