I was greeted by Zoe who was very friendly and helpful while checking in. I checked out the first…read moreroom assigned but the bed looked like someone had been lying on it so I asked for another room. The next room was great! Clean and super comfy bed. The only thing was the door was tough to pull open and close. Didn't do breakfast or partake in any of the other amenities (the gym has the bare minimum or even less than that) but the indoor pool and patio looked nice. Good location but not directly off of the highway. I would stay here again as there's a Planet Fitness in the shopping center right next door.

The Most Unacceptable Hotel Experience I've Ever Had…read more My stay at Hyatt Place Fredericksburg at Mary Washington was the most unacceptable hotel experience I've ever had. During the night, a pair of women's panties fell out of the bedsheets onto the floor. There is no misunderstanding or excuse for that. It means the bed linens were not properly stripped or changed after the previous guest. I definitively slept in a bed that someone else had already slept in before me. I had been sleeping naked in those sheets under the assumption I was in a clean, properly prepared room. Instead, I was put into used bedding that had clearly not been serviced to even the most basic housekeeping standards. That creates serious sanitation concerns. No guest should ever have to worry about exposure to used sheets, leftover personal items, bodily residue, bacteria, skin contaminants, or any other hygiene risks because a hotel failed to do the bare minimum. What made this even worse was management's response. Rather than Joshua, the manager, taking ownership of the situation, apologizing, and making it right, the hotel chose to cancel my stay and ban me from the property. Instead of correcting a legitimate cleanliness failure, they attempted to silence the guest who reported it. Think about that: a customer reports sleeping in dirty sheets with another guest's underwear still in the bed, and management's solution is to remove the customer rather than address the problem. That tells you everything you need to know about accountability at this property. I expected Hyatt standards. What I received was a deeply unsanitary room and a management team more concerned with avoiding responsibility than doing the right thing. Avoid this location if cleanliness, professionalism, and guest respect matter to you.

We requested a room that hadn't had a pet stay for 3 weeks prior to our check in due to allergies…read more They were very accommodating! The room was clean, updated and the staff was helpful after a long day of travel. We stayed only one night but enjoyed the late check out and complementary breakfast in the morning. I would recommend this specific hotel over the other that is near by if you're trying to choose.

We stayed here for one night for a work conference and had a great experience. Check-in was early…read moreand super easy--the receptionist had all the paperwork ready, which made the process smooth. When I got to my room, I immediately noticed how clean and fresh it smelled. The room was spotless and very comfortable. I had a great night's sleep with no noise or issues at all. Check-out the next morning was just as simple. They served breakfast, and although I didn't get a chance to try it, it looked really good. Overall, a very pleasant stay--I'd definitely come back!

Unbelievably priced for a large, clean, comfy room. Room came with a fridge but no microwave, but…read morethe room was so spacious and clean we didn't care about the microwave. The room and beds were comfy. The people were really friendly. All in all, you can't ask for much more out of a hotel. I'd gladly come back again.

Not bad, quick overnight during road trip. Clean, good price, free breakfast. Better than the…read moreGarden Inn across the street and cheaper too.

This place is immacculate! I travel extensively for both business and leisure purposes, this…read moreparticular time around we had to make a stop in Virginia. This is by far the best hilton I've been to. The lobby is colorful, modern, sophisticated and welcoming. The people that served breakfast were very nice. Just a warning, there is a hot tub and a pool but it tends to be packed (so get there early lol) the gym could be bigger but its decent sized (two treadmills, one elliptical and a few free weights I think). If your in Fredericksburg, I highly recommend this hotel!

The hotel is located in a compound with both the Garden Inn and a Hampton Inn. (When traveling…read moredomestically we usually try for Hilton properties.) We booked the Garden Inn because it came in $50 cheaper. For one night it was okay. Not the lap of luxury, but okay. As others reported, it's a little shabby but clean. The air conditioner was somewhat loud, but on the bright side it muffled noise from the highway. You get a $10 credit per person for breakfast if you're a rewards member. In other Garden Inns the credit covers a limited buffet (bagels, oatmeal, fruit -- things like that.). The buffet here is $20. Nope! Doing a side-by-side comparison I'd choose the Hampton Inn. But $50 is $50 and if I save more than a couple of dollars I'd stay here again.

Lovely welcome from Joanne (front desk staff) and she quickly put in a request to swap down for…read moresynthetic pillows & bedding per my ask. Room was just right w the amenities and everything fresh and clean. We checked out the hot tub w jets and nice (if small) swimming pool. No complaints, just a wonderful stay.

We arranged for our joining rooms while traveling with our grandson.The door to his room locked and…read morewould not unlock, leaving a stranded for an hour and a half before the desk could help. The hotel itself is in dire need of a rehabilitation and an upgrade.

This is our 5th time staying at this Best Western and it's consistently the best place around! The…read morereservation process is simple, your guaranteed a professional, efficient and friendly staff and a very clean property. We really enjoy the hot breakfast, eggs, french toast, pancakes, sausage, bacon and large variety of fresh fruits, yogurts, hard boiled eggs, breads, pastries made to order, in a very clean cafe with nice staff. We also appreciated the coffee, tea, juice station available 24 hrs in lobby. And all of this at a very reasonable price! The rooms are nicely decorated with comfortable beds and pillows. Very clean too. There's also a beautiful pool surrounded by a lovely garden. It's two levels with a large parking lot. Just know there isn't an elevator but the stairs aren't too steep. Even though it's on a busy road, it's very quiet. Plank Road has so many restaurants, shops, malls, gas stations, care clinics...it's in a great location. We really like Park Lane Tavern, Sakura Japanese Steak House, Mi Rancho Mexican and The Alpine Chef (authentic) German, just to name a few! Just know that your experience staying at Best Western will be a good one!

A well maintained property, good housekeeping and a nicely done breakfast make this a good stop off…read moreI 95. Some of the rooms could use to be refreshed, but the beds are comfortable, there's plenty of clean towels and the pool is always available and inviting - with pool towels too. The reasonable fee for traveling with a dog isn't a money grab compared to some other chains.

We spent one night here. Overall, we had a good stay…read more Pros: The receptionists were delightful at check-in. Our room, on the 4th floor, was spacious and looked great. The king-sized bed was very comfortable, and the shower was wonderful. Cons: There are bars/nightclubs nearby; our room faced the main street and it was pretty loud out there until around midnight. The temperature in the room seemed off - at 74° we were freezing, but at 77° we were sweating. The walls are very thin; we could hear our neighbors on both sides having conversation. If you arrive later in the day and you can find a parking spot on the street, grab it because metered parking is free Monday through Saturday between 5 pm and 8 am and free all day Sunday.

I didn't do much research but decided to stay at the courtyard Marriott in downtown for the…read morewalkability. It's not a bad hotel by any means, just nothing about it stands out as fantastic. It gets the job done for being a hotel and that's about all I can give it. Beware the parking experience is a little strange as it doesn't have a visitor lot and has to be valet so if you have a car be warned. The rooms are nothing fantastic, they feel very early 2000s which isn't bad but isn't great either. I feel the bathroom could use a remodel because the sink drains were clogged, and the bathroom felt very outdated. The room was spacious though with two queen beds, a chair and very cold A/C. It also had a nice tv in the room too. Beds also felt very comfortable which is nice for a hotel. I definitely would consider this hotel again now that my expectations are a little lower on what to expect. The hotel bar was always dead without anyone around, but the lobby in it of itself was very spacious and accommodating. I also really enjoyed how many things that were walkable around downtown Fredericksburg from the hotel. A ton of breweries, the river front, and restaurants were all within a mile to walk which made it a breeze. It's a very small town with not a lot going on during the week but it did the job.

Beautiful place peaceful atmosphere friendly staff, good breakfast. Located in the heart of…read moreFredericksburg Virginia lost to see and do what highly recommend

Stayed in the Luke Henry room and it was heavenly!! The room itself was stunning, everything was…read morewell labeled and pretty accessible. The bed was very tall but oh so comfy :) The mints were a really nice touch too. The robes in the bathroom were warm and thick. The shower pressure was awesome but the tub took forever to fill and you had to leave it pretty much on full stream hot to get a warm enough bath. The only real complaints I have are breakfast. I wasn't able to have coffee in the morning because they didn't have any non dairy milk despite the fact that I told them well in advance I needed vegan options. Not a huge deal just would have been nice to have coffee with breakfast. The only other problem was hubby and I had to nuke up our breakfasts since they cooled off on the trip over from the other house. Everything was delicious though. Betsy couldn't have been sweeter, she hung out and talked to us before we left. She gave a cool tour of the house and told us some of the history too. Truly magical experience overall. 4.8 stars

Here we go, Well due to unforeseen circumstances, I ended up…read morecoming here to this hotel which by the way has great reviews. it was 10 minutes away from the hospital where my brother was located. Great location right off the expressway. Across the street is a WAWA. Of course, I was super excited. I love WAWA. Too bad they don't have a WAWA here in NY. Upon arrival, I noticed that a lot of customers were coming in and I can see why. Walking into the lobby was like a grandstand. The ambiance was awesome. The lighting was amazing. Very spacious. There was a small library in the front with very comfortable couches. The staff was very courteous and helpful. Next across from the small library was the dining area for customers. Free breakfast was served. As we entered our rooms it was good. We made sure we did our cleaning. overall it was presentable. Clean, the smell was pleasant up to date decor. We had more than enough space for all of us. We wanted to get something to eat. We weren't sure if the hotel came with room service so we went across the street to WAWA and got a couple of food items they don't sell in NY. Very nice getaway hotel. There are other hotels in this location as well as restaurants and small shopping centers. Pricing for this room for double queen-size beds was very reasonable. For a small town, this hotel is a thumbs-up for me. Happy Yelping.

Dingy place with awful breakfast. The "coffee machine" spat out black sludge with hot water. Every…read moresurface needs attention. Just depressing.

This was our go-to place to stay when we used to travel back and forth from GA to VA before we…read moremoved here. Recently, we had a repair situation at our house that caused us to be displaced for 2 weeks. They had a room to accommodate all 5 of us and let us check in early. Everyone was very friendly and the front desk staff were all very helpful from day one. The stay was great but if I had one complaint, it was the WiFi didn't like to play nice with our streaming devices...although I called the IT hotline several times because we kept getting dropped from connections, they were very friendly and helpful. Will always make RI our first choice for a local hotel stay.

Avoid at all costs. My family stayed here the night before a family funeral, and the experience…read moreadded unnecessary stress during an already difficult time. In one of our rooms, the shower spout came off while my daughter was in the shower. There was no immediate accommodation offered or meaningful attempt to rectify the situation. In the other room, the bedding was torn and tattered. We didn't even bother reporting it that night because it was late, and we had an early start the next morning. Before departing, we explained everything in detail and were promised a follow-up call. Instead, we eventually received an email from the assistant manager that showed no accountability or acknowledgment of what had happened, simply stating: "I understand that you requested to speak with a manager. Please let me know how I can assist you, and I will be happy to help." I requested to speak directly with the General Manager, who was copied on the email, but seven days later there has still been no response. Their proposed resolution was 10,000 points. They can keep the points -- what I wanted was accountability, professionalism, and a partial refund. Very disappointing customer service and an unacceptable handling of serious concerns.