I worked with John Sim today to open my business account and it was so seamless. I sent my info in the day before, made an appointment and had everything ready to go once I walked in the door. He was helpful but best of all he was QUiCK and EFFICIENT which is something business owners really appreciate. Thanks John for making things easy. It's so rare these days. read more

I was there yesterday afternoon around 4pm. There was one customer being helped. Two of the tellers were just chatting up a storm. I stood in line for about two minutes before the guy looked up and asked if I needed help. I asked about their cd rates. His reply was that it was just 3% right now. He didn't ask about how much I wanted to put in and he didn't ask about the amount of time I wanted to leave it for. I felt like he just wanted to rush me out of there so that he could go back to his conversation. This is one of their smaller branches. They do offer safe deposit boxes. There are a few parking spaces on the side and in the back. read more

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BEWARE! This bank (especially this specific branch), is the worst bank I've ever done banking with in my 38 years of existence. I'm currently dealing with the loss of my father and CPB has made this experience the most sufferable they could possibly make it. No one could help me with setting up online banking from day one after countless visits to the branch. I requested the bank send a hard copy statement to my address for months and they couldn't even do that (I never got 1). If you ever have questions about your account their 800 number can't answer any of your questions or help you any type of way if the branch you opened the account is closed. I swore and yelled to customer service when they couldn't provide me with any information or help when my card was being declined with $1000 in my account. The next day CPB shut my account down and blacklisted me from banking with CPB at any location indefinitely. When I asked to speak to someone else in charge at the bank the manager refused. They "sent" a check of my balance that never came. When I went back to the bank, the Manager lied to me and said they couldn't write me a check at the bank and tried to dismiss me, and when I didn't leave and called corporate, suddenly someone came out with my check, while the manager continued to hide in the back office. The manager at this branch looks far too young and inexperienced to be in the position he's in; he is very rude, inconsiderate, and a liar. I didn't eat and lived of the streets for 3 weeks and I blame CPB. If I could rate 0 stars I would. Manager at this branch should be replaced immediately with someone who can service customers and fix problems. I felt like the manager was treating me this way because he wanted a reaction from me. read more

Today I was in need of a notary. Normally you need to make an appointment. A wonderful teller and Mr Nakamoto made it happen! Thanks for the kind and excellent customer service! read more

I stopped by today to open a separate checking account for my investment and I was immediately helped by Rebecca Huang. She was very polite, informative, friendly and very pleasant to talk to. She explained details about my new account and she even gave me few tips about using their CPB app. It was very helpfu. I would have to spend my time finding certain function such as e-staement but she knew immediately which function I was looking for and gave me few tips and tricks. Thank you, Rebecca! I look forward banking with this location as she became my favorite teller by far in short amount of time. read more

This branch is super efficient, friendly tellers, fast and gets the job done. Ian assisted me at the counter and got all three of my transactions complete in a matter of less than 10 minutes! There's a lot of foot traffic in this branch being it's near Ala Moana, but your wait time is very short!!! read more

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Best bank ive ever been to! I rarely take the time to leave a yelp review but Rebecca made me feel at home with this bank with her extensive knowledge and AMAZING customer service! This was my second visit to CPB to open an account with them and i definitely chose the right bank!! read more

This is another convenient location for me but it's on Kapiolani/ makaloa st so it can get busy. The parking only has about 4-5 stalls on the side of the building specific to cpb but most of the other parking are taken up by the other federal credit union or the pho restaurant. So parking hit or miss and then the entrance is on the Kapiolani side, not the parking lot side.. A little humbug. Service is always good but sometimes it can get pretty busy and have lines. read more

They deserve no stars for their... Lack of customer service "skills" Non-existent customer support hours Severely outdated technology Refusal to value customers despite having an inferior, limited offering of product I could go on but this bank I isn't worth my time - or yours. This location has the worst management - especially Ry, no wonder you have so many complaints here...poor "leadership" yields poor subordinates - I gladly would have closed my acccount today but even that must be as difficult as possible and has to wait until the next fukkin' day as well, requiring another in person visit, because this crap financial institution just can't get their shit together. How can you not be the leader in your industry in any way, shape, or form and still have the gall to suck so badly? read more

If you want more info. 1. When you come in they don't say welcome or Hello some time they do some times they don't 2. On the weekend the branch is not open on time like 2-3 mins both front door/side door have customer waiting 3. When there is a long line there are only 2 tellers and 1 desk teller the Asst. Mgr. or supervisor should at least get up of her seat and help the tellers doesn't even acknowledge the customers. 4. This what you train all your employees to take care of the customer 5. When you get to the teller booth they don't even say thank for waiting and when your finish at least say thank you so much for banking with CPB and have a wonderful day 6. The only person I always know who does that is Cora. Shall I continue read more

Just like any other bank, I've had a few difficulties with this bank, but Michael F. Kim has been the best banker I have ever dealt with. He is without a doubt the reason I continue to be a CPB customer and the reason I recommend their bank to others. He goes above and beyond and he always follows up. If you get Michael, you won't bank anywhere else. read more

I'm seriously confused at the poor ratings this bank has received. I usually go to the branch located in Don Quijote, but it's closed due to the Covid virus so I come here to do my banking. I've been here twice, and both times I've been warmly greeted and given prompt and efficient service. I even saw one of the tellers from the Kaheka branch here, Ian, who is always friendly and is an expert on their online banking services. I'm very impressed with the prompt, professional service and the strict social distancing practices. I give this bank a solid 5 stars. read more

I just opened an account here today. Ry was so helpful and professional. The quality of service and professionalism here is outstanding and I'd like to thank Ry and the entire staff at CPB!!!! Thank you so much!!!! read more

We had a business account here for years and have had zero customer service contact. I've gone in several times over the years for help, investment information and notary signature. Had to go elsewhere as no one is ever available to assist. They simply don't care. Finally moved our money else where. The tellers were always nice and friendly but beyond the tellers they simply don't care. read more

We spent an hour to close the account since the account executive said we need to go to the counter to get cash. The cashier said she could not see our account, then she did not get the right cashier's check title. I had to go back to the new account lady for help. We are in the bank on 10:15. After 11:40, we are still in the bank and not getting our cashier's check to close the account. The reason for us to close account is their branch manager insist to have the full trust instead of accepting the short for as other banks for changing the title. read more

You would think that given our current dire situation people that have the ability to go above and beyond to help would. Not the manager at this bank nope not even wanting to help. I went in to cash a check with a state of Hawaii issued temporary state i.d and was denied with unnecessary attitude. It was their check, I had a picture id but just simply wouldn't and didn't want to help stating they don't take paper id's. Now if she "wanted to" she could've double check my info or the info on the check possibly make a few calls and let me leave a happy and greatful person. Instead she spun around mid question and stomped off and that's when the 2 worst words in a 3 word statement came out. Wasn't my intention not for a second when I walked in but I believe if you give nasty you'll get it back and more. I don't recommend this bank to anyone reading my post. If she only knew im one of the kindest people ive ever known (no lol here) cause its true. Aloha have better days than not and "No be NASTY if you supposed to be helpful" read more

Used the customer service option because the online banking was locked. It was always easy to unlock the account and get a new password through the customer service using the phone. But there is a worker named Jackie that gave us a hard time even though we answered security questions. She kept trying to refer us to a different person and did not have a good attitude. Was the worst experience. read more

Tried to get help regarding my online account at this branch. I was told that because I wasn't the one who opened the account (mother opened it jointly under both our names) that I had no access to this account at all. So I was denied help regarding the online account as well as not being able to access any funds. I had provided proper valid identification and was still denied assistance. My mother had to go to a different branch and they advised her there should have been no issue with me accessing an account in my own name. I had her close the account and withdraw all funds since this is not how I'd prefer to have my bank visit go. I'm not sure what policy this specific location has in place where you can't withdraw funds from an account that belongs to you. Will not do business again. read more

The staffs are from old Keeaumoku Branch. Originally located on the HMSA building. Staffs are always friendly. New place located on the old KGMB9 building facing Nordstrom. It's small but nicely situated and decor are great. Awesome and friendly service read more

Central Pacific Bank - Banks & Credit Unions Near Me - Honolulu, Hawaii

I don't know where to begin...my girlfriend has been coming in for months to cash her payroll check here at this location and there were no issues until today the teller was stating my girlfriend's temporary Drivers License from the City and County of Honolulu is not valid. The manager Merideth failed to show anything in writing about the standard procedure for Valid/Invalid Identification. In closing, I feel bad for the employee who originally accepted my check, but had the customer service been better I may have found myself coming back to this branch on Kapiolani Blvd. now I'all just have to find another branch, thankfully another is located right inside Don Quijote. read more

OMG where to start...this bank goes from zero to hero when it comes to customer service. I had some of the best customer service here...but there are people who don't understand customer service like John (who used to work there - in the office not teller) and Bo... who think things are black and white. I understand there are rules but just showing that you care and trying to find a solution together or just listen goes a long way. If i have a concern with a bank sometimes just listen and follow up....so easy. I just tried to change my name on the bank account that i opened and added my husband later...(he doesn't even own a debit card for this account), and like it's 1950 I was told he needs to be there for me to change my name on accou t I am a primary holder...when I added him they didn't offer checks or card...This is just one example. Don't get me wrong I have few really good examples of terrific customer service as well. I will just avoid certain employees if possible. read more

The staff always are nice and polite. The air quality is a dash better then the normal human standards