I have completed several real estate transactions with Phuong Matsuura, Vice President & Senior Mortgage Loan Officer at Central Pacific Bank, (808) 778-3082 and she has consistently exceeded my expectations. Phuong is one of the best loan officers I have had the pleasure of working with. She successfully closed multiple transactions within 30 days, delivering on time every time. Beyond her exceptional reliability and responsiveness, she always takes the time to identify the most suitable loan program, offering competitive interest rates and low points that can make a significant difference in both home purchases and real estate investment properties. Her expertise, professionalism, and commitment to her clients make the financing process smooth and stress-free. I highly recommend Phuong to anyone looking for a knowledgeable and dependable mortgage loan officer. read more

Needed a roll of quarters so was in line at tellers. All four tellers were stuck with challenging clients. Granted it was lunchtime but it's unfortunate when frontline staff are stretched thin. read more

Central Pacific Bank - Banks & Credit Unions Near Me - Honolulu, Hawaii

Worst bank for small business. They don't work with you on options for your business.

The 45th annual Hawai'i JCI (Junior Chamber International) Senate and Alumni Awards Banquet was held on 2-15-25 in the lobby of a bank: Central Pacific Bank (CPB) It's located in Downtown Honolulu, on the corner of Alakea Street and King Street. My friend, Yvette, reached out to me and asked me to attend. I don't remember participating in the past, so I thought... why not? However, I didn't know the honoree... plus, he wasn't even from my island of O'ahu! Oh, well... I wanted to support Yvette - she is the current President of our local JCI organization. She instructed me to RSVP to our other friend, Tammy... yay! At least I'll know someone else at the Banquet. The big day arrived. I parked in the CPB parking structure. The entrance is on King Street. We received stickers on our parking ticket for 4 free hours! I'm grateful to CPB employees (they wore turquoise-colored golf shirts) who gave us instructions on how to get to the lobby. They were situated at the entrance to the parking, at the elevators, and at places where the hallways split. They were all welcoming and helpful! The event was well organized with reception table, no host bar, silent auction tables, buffet line, and dining area. Excellent Live music was by Maria Alexander and Sonny Aquino. Maria said that she came out of retirement for this event... wow... can't tell! Maria and Sonny performed some current songs! The delicious food was catered by Tanioka's and included items such as flavorful Salmon, tasty shoyu chicken, Sautéed veggies, fresh green salad, colorful fruit salad, and tender beef bourguignon. The dining area looked so elegant with white tablecloths, cloth napkins, silverware, glassware, and lavender rose centerpieces with twinkling lights. All of these items and the tables and chairs (except for the centerpieces and favors) were rented from Main Party Rentals. How do I know so many details? I sat next to my friend, Tammy, who was one of the co-chairs of the event! She also filled me in on the Awardee: Arnold Martines. He happens to be the President and CEO of Central Pacific Bank! When Tammy was State Jaycee President, Arnold (from Paauilo, Hawaii) was president of the Hilo Jaycees. Yes... local boy does good! We're so happy that his family and friends from the Big Island were able to witness this small token of gratitude for his contributions to our community! Arnold is very deserving of this Award for Community Service and Leadership! Being a JCI Senator is the highest Award in the organization. The Jaycees give young adults the opportunity to learn leadership skills such as speaking in public, running a meeting, working with volunteers, planning an event, etc. Congratulations, Arnold Martines... our newest JCI Senator from Hawaii! P.S. Thanks to CPB for the planning meetings and wonderful event space! Thanks to the JCI committee for the door prizes and hard work! It was a tremendous success! read more

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Central Pacific Bank are for those who have High Balances afterMonthly Expenses.. They are making money through overdrafts fee. Forgot to check my balance used my checking account paying through online, thought I had enough, yes had enough money but it was in the savings account, it was after A few seconds that I realused my mistakes, make a transfer right away from saving account. Not even a chance they still charge me for overdraft payment. Avoid this Bank so far!! read more

This would've been a 5-star, if their parking lot was better at this location. Note that their parking entrance is off of South King Street and not Alakea. And when you get in the structure, be mindful of the ramps going up and the ramps going down. Smaller cars are definitely recommended as the stalls are tight, and so are the turns. Needless to say, that even with my Toyota Corolla, I managed to hit one of the yellow plastic poles on the way out (while trying to avoid the curb by the ticket machine). Aside from all that fiasco, the building itself is beautifully renovated. Their Tidepools location on the ground floor is a great gathering place for events and pop-up markets. And if you're a member of the bank, you can also rent out their conference rooms and pods on the ground floor as well. Great story about how the bank came to be (celebrating their 70th anniversary last year) and regardless of their downtown parking structure, it won't deter me from banking with them in the future. read more

Humiliate you while you're trying to open an account with them. Rude and not helpful. Terrible experience and customer service

Just when I was about to write a review about the Central Pacific Bank near my home and how they should add a drive through of some sort like how Pearl City has one. Downtown's Main Branch is still convenient because it's just 2 short blocks away from my home gym. Love it! Anyways, decided to go to the bank the other day and was happy that this ATM has different denominations in bills. I was in and out in no time! I think it might have been faster than the drive through since I'm always fumbling with where my wallet is in the car. That's it, I'm done. You'll also find Aloha Beer Company, Starbucks Pickup, Palama Express, Subway, and Tidepools@CPB. Parking in Downtown can be a hassle. But if you find yourself running errands in or around Downtown Honolulu, you'll find that Central Pacific Plaza is on S. King & Alakea Streets. Parking can also be validated by any CPB Staff, or any of the eateries at CPB. read more

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I have my car loan with CPB the downtown branch!Great customer service and rate. SAVE your rcpts when you do a transaction . I did a transaction at the Kapolei Branch and some how my payment didnt register. The collection dept called me. I was so disappointed! But again i had my rcpt! read more

Per Instagram, CPB Hawaii was asking if anyone wanted to be a vendor at Kpop Tidepools Marketplace. If interested, you email them at their email. Rachel emailed me back to fill my information about my business. 2nd email was about a number of tables needed and electricity. Final email, it was direction for parking in building. On day of event, I checked with Rachel who validated my parking and gave me assigned table. There were about 12 vendors, Nicos Restaurant, The Alley, and Pop 101.9 radio station. A major of vendors were in lobby; 2 outside of lobby, and 4 inside room by Starbucks. There lots of customers who came to check it out and who went to Starbucks. Thanks to CPB for hosting this event. read more

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We began noticing the renovation of the main or flagship branch of Central Pacific Bank (CPB) in late 2020. For months, its lobby was shrouded by construction barriers and we'd pass by across along the Oceanside of South King Street since the mountainside sidewalks were closed. We'd hear typical construction sounds and wonder how this branch would be re-imagined or updated...after all, we heard that CPB's drive to upgrade its technology and modernize its facility was going to cost $40 million. The modernization of its facilities focused on flexible, open spaces. One day, we stood across at the opposite corner of South King and Alakea Street to watch the workers hang the glass curtain walls. As I marveled at the glass panels, my husband shared his engineering and construction knowledge with me as he described the stick system frame (mullions) installation sequence above the construction barriers. We also noticed signs announcing a Starbucks Café and Aloha Beer Company. What? This was exciting news for downtown workers and those of us who live nearby but who'd think of serving beer in a bank??? Finally, on January 4, the newly redesigned CPB lobby opened with its upgrades that include Hawai'i's first and only Starbucks Pickup, an Aloha Beer Company kiosk serving their beers, and various quick bites, and a new co-working space named Tidepools@CPB. The lobby offers dynamic spaces for customers and community members to share ideas. On our recent walk in through the lobby, we were struck by the kinetic sculpture called Kai nuu o Kanaloa (The Rising Tide of Kanaloa). You can hear the sounds of the rolling surf from our shores. The kinetic sculpture is synchronized wirelessly with data from ocean buoys around the islands. Currently, you can see the wave movement and hear the roar of the surf from Haleiwas Waimea Bay from the sculpture throughout the lobby and out to the sidewalks outdoor seating areas. Anyway, we're not CPB customers but we sure enjoy the open lobby and the new working space called Tidepools@CPB. read more

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You can book rooms to meet or work in the tidepool lobby. Great art including the tidal water sound installation. Koa room is best. Wana is noisy. read more

Central Pacific Bank - Banks & Credit Unions Near Me - Honolulu, Hawaii

This will be a long review. I will start from the beginning. Several years ago my family and I switched our banking from another local financial institution to Central Pacific Bank. Customer service was exceptional at the time. Over the years we have enjoyed watching CPB grow and invest in mobile technology . The past year, I noticed some subtle changes up into this explosive disappointment that I had today with a person in your online banking department. Let me explain my banking. Have you ever heard of Syncing funds CPB. A person opens multiple checking and savings account with specific purposes for each account. This is how I manage my finances. I will attach a photo of my online baking to show you what I am talking about. Based on your company philanthropy, taken from your website, and I quote "At Central Pacific Bank, we strive to always put the needs of our customers first. Having been nationally recognized for ensuring customer satisfaction, trust and confidence, we take pride in our commitment to providing customers with safe and secure financial services." let me tell you this is not the experience from a customers point of view. I have been harassed by your team member named Wally. The harassment started on October 17, 2023 when he had called to threaten to turn my debit card off and suspend my account because my tax payment came through on my account and I didn't transfer the funds to cover it. Upon calling him back he immediately asked me, in a disgusting way, "WHY DO YOU HAVE MULTIPLE CHECKING ACCOUNTS WITU US?" I was taken WAY back by his unprofessional tone of voice. He and another colleague of his threatened to close my debit card and my account if I don't make a $20 deposit. Then they said that my debit card will not be active ever. I immediately made a transfer to cover the $20 fee that I was charged. Wally and his colleague were so focused on why I had multiple checking accounts that customer service was nonexistent. I felt harassed, and I was definitely spoken down to. Then he asked me, don't you work for a bank you should know better? My current back and credit union has never ever asked me why I have multiple accounts. I have been bothered by Grace, Wally and another person that works in Wally's department. Isn't it the customers choice on how we do our banking? Wally deactivated my online banking the use of my debit cards and forced me to call into customer service and place notes on my account to speak directly to him. This is because I opened a new account online because I was going to close my old account. Central Pacific Bank, your team member, not only harassed me And spoke down to me, but he did whatever he wanted to do with my account. Therefore the trust that I once had with Central Pacific Bank is nonexistent. If you allow an employee to do this to a customer, imagine if I had the thousands of dollars that I transferred out still at your institution. CPB have my information and if you want to speak to me further, then I suggest you reach out to me. As I stated above my trust in your company based on your team members actions is non existent. How dare he do as he pleases. read more

Central Pacific Bank - Syncing funds - Banks & Credit Unions Near Me - Honolulu, Hawaii

12/21/2022----- This is follow-up on how I received continuous support from Mrs. Gale Lee at CPB Reverse Mortgage Dept. Since I learned about reverse mortgage from her in November 2019, I targeted just one FHA approved & well-maintained condo building in the area, and I accelerated the process because FHA approval of this condo building was about expire at the end of May 2020. Prepped myself for applying reverse mortgage all the way to HECM interview step by step with Gale's assistance, and finally found the unit that I like in March 2020, and completed the purchase in 7 April, applied for reverse mortgage three days after the purchase, and got approval in less than one month! Without her support, I couldn't come this far, and able to enjoy the lifestyle that I wanted to have! Instead of all the money tide up with real estate, I can use it to my advantage, and this was right thing to do to reward myself for all these years of hard working. Thank you very much Gale! read more

Terrible bank, don't bank here! All i wanted was some quarters for laundry, it's nice they stay open so late, but they are rude and the worst bank. They don't know what they are doing and errors on their mobile app and banking system. I closed my account and so glad i did, bank somewhere else!! read more

I was on the team for the lighting in the lobby I think it came out awesome! I mean the whole renovated lobby looks amazing!

Their so called security system is ludicrous! The customer service supervisor was of no value. Will be closing my accounts.

CUSTOMER SERVICE: Calling in to get service is like having a root canal. Unbelievable terrible system of authenticating an account holder. In my case I'm the owner of a business account and stuck own the phone with repetitive questions after the fact I answered all the prior automated queries to the dual authentication of a text being sent to my phone and inputting that into the system. Then a human being answers and all that was a waste of time and energy ad now I'm answering questions no business owner knows off the top of their head. "What was last deposit". We are in retail, are you kidding me!!! Now I need to find and log into a separate electronic device to look that up. Come on CPB! Get it together. this repetitive time wasting process to safeguard our account is not helping its showing us your automated systems in place don't work well with your overall systems. Remove them! and lets just deal with the human being queries like the old days. Lord there has to be a better way to this. After 10 minutes I said forget it I'll go into branch which is also more wasted time. NEW ACCOUNTS: This experience has also been poorly managed by one we were assigned to, a Jordan Fabella at Aiea branch. Getting calls as a business owner after 7p does not line up with everyones traditional 9-5p, 10-6p business hours of most businesses or anyone who expects that hour of a call without an email requesting will you be available. Like showing up at your bank at 8am and why is no one there to let me in--oooh you open at 8:30p. Exactly. After two weeks still waiting on a completion of a rather simple line of credit we already have been approved for in a Loan we are more than qualified to be approved for. Still nothing even after calling him we just get voice mails. So far not overly enthusiastic about our move to CPB. read more

I'm a current client of the new YWCA Enterprising Women of Color program. I'm not Asian but Afro-American. This bank was recommended by the YWCA for me to go and see if I could get funding for my business (which has been doing business for almost 4 years). On 09/15/2021, my husband and I went into the branch, opened an account and make an opening deposit. We expressed interest in their SBA Loan products and we were told that a Loan Officer would be contacting us. So we waited two weeks, tried to get the conversation restarted by booking ANOTHER appointment (BTW our checks were still not ready so we had to get temp checks. This was October 1st. On that day we applied for a business credit card and since we were asking for a "micro loan" the CSR said that she could fill out the paperwork and forwarded to the Loan Department after convincing us that CPB would give us a better deal than the SBA. So they d/n pull our credit until the 5th and the whole time with the emails, no one ever said we would be in danger of now getting approved bc our credit scores and all the other things that the SBA considers we checked off all the boxes. So on the 6th this CSR asked for our NAICS code and told us that the answer would be give by EOD. That did not happen, nor was there any communication from anyone at the bank on the 7th. So, on the 8th, I reached out only to be told that we had to be called for an explanation. That phone call was utter BS, they were declining our loan- first it was they said my credit score d/n qualify and I quickly corrected the number that she quoted by going to Experian and downloading my credit report and sending it to her bc the score she quoted was almost 100 points LOWER (my score is STILL over 750 to date). So when that d/n hold water she called back later to say that just bc I had student loans that they were denying us....STUDENT LOANS??? I sent her documentation verifying that my student loan were IN GOOD STANDING and the SBA w/n disqualify us for this so why is CPB??? To date she, nor anyone form the bank has gotten back with us. So they are either complete incompetents or that have violated the Fair Lending Act by refusing to lend to us by applying a condition on our application that the SBA wouldn't. So they positioned themselves between us and the SBA and then denied us. Just recently we received the letters concerning the credit card application and the loan and they were dated 10.5 and 10.6.2021 respectively. So when one CSR is telling us one thing, the bank had already denied the loan and messed up the credit card application by providing their vendor ELAN Financial with incorrect information. BTW they pulled MY credit TWICE in one week and only pulled my husband's (he's local) - once. I even sent the last 3 months of our statements from BOH (Bank of Hawaii) Business Checking Account (BCA) that averaged over $9,000/month. So our revenue stream had begun to pick up and is still coming in all the way until 12.31.2021. As this debacle was unfolding - some interesting things happened. First we were approved for a CHASE VISA Business Credit Card with a limit of $18k and a smaller loan of $11k. We had to accept a smaller amount bc we had to borrow from a finance company (which charge a higher interest rate). We have decided not only to close the account and move the bulk of our money into a CHASE account after being treated so shabbily by these folks. We're both veterans who have worked since we were teens and have properties in 2 states (Hawaii and GA). My husband is a 30 year Local 675 member and my Degree is from Emory University so it was not a matter of ignorance on our part. We are both thoroughly disgusted on how everything has panned out with CPB - especially bc they were highly recommended for the "mom and pop" business model. So we're packing it up to move our headquarters, business funds to Atlanta and to JP Morgan Chase Bank. Of course, we'll keep our house here but all income generated from this property will NOT stay in this state due to the actions of various members of the Tidepool Branch of CPB read more

They were diligent with my query. I thought it was cool that the Downtown Honolulu Central Pacific Bank branch had Carissa Moore's, from Hawaii, First Olympic Gold Medal win in Surfing on display at their 'central business district' location. People were also welcomed to take a picture in front of the Gold medal. Even if they were not account holders of clients of Central Pacific Bank. read more

Long lines. Always. It's mid day. Busiest times for people. And they have one teller working. Don't go and expect to spend less than 20 minutes in there for even the most simple transactions. read more

They outsource their phone lines. It's a bit frustrating. I'm not impressed at all with the quality of their service and will be changing banks soon. read more

Just want to let everyone know about Central Pacific Bank terrible customer service department. I called 5 different times talked with 5 different representatives just to have a message for someone at the Kapolei branch to call me for an appointment.That easy task cannot be done until now no one still didn't call me back. I am very unhappy with the service they provide me. So I'll be telling all my family and friends not to do business with Central Pacific Bank! I'll be closing all my accounts with them and going to there competition. read more

I've been a customer for several decades and am be very disappointed with the direction they are taking. Absolutely horrible interest rates on deposits. 0.01% according to my monthly statement. The national average on savings is 0.33%. Google it. I think I need my head examined for keeping my account there for so long when even USAA offers 0.85% for the same account balance I have at CPB. I wonder where all the money they make on loans goes cause it ain't going to depositors. read more

My house was sold and paid off mortgage. CPB withdraw monthly payments from my primary bank. I sent emails and called mortgage department. It has been passed 30 days, CPB still have not returned my money back. Slow services, and customer representatives are not doing their job. Do not use this bank as your mortgage company, you will find out why I am not recommending! read more

Financial adviser, super busy, hard to get in touch with, and doesn't seem to know what he was doing. He's always calling up somebody to ask them how to fill out a certain form. I've met with him twice and I'm told I need to meet with him again. Never had this happen with previous CPB Financial advisers. Been trying to qualify my husband for Medicaid. Bank is not helpful. They are slow plus they are telling me I have to close all of our joint accounts and open up new ones in my name only. Seems to be a lot of paperwork and red tape. I'm under a time crunch, so I can't afford to go through such a lengthy, complicated process just to delete my husband's name from a joint account. CPB bank was a great bank in the 1980s. Now they have gotten too big. Customer service is no longer a priority. They've closed several convenient branches, the excuse being COVID. I will be seeking out another financial institution with better customer service and less red tape. Can't use the ATM at the King Street branch near McCully. There's always homeless people sleeping on the steps and the minute you go to the ATM, they ask for money. Not safe at all. read more

Im a fairly well off individual and have had many relationships different banks. I can say my experience with CPB has been one of the worst in my life. If I could give them no stars I would. DO NOT USE THIS BANK FOR A LOAN. They suck in every aspect. read more

Worst and most unprofessional hawaii bank. Don't waste your time, a simple thing like an auto car payments are to difficult for them to do. I have my personal accounts and auto loan with them but they can't figure out how to do an auto payment. Talked to them in May and they continue to call me every month. It's never their fault. SMH. read more

Ok I gave this a 5 star because the service there was EXCELLENT! I had a meeting around the corner and I had 2 hours to kill. I didn't realize that I had that much time so I decided to walk around. I hardly ever come to this side of town but WOW! The buildings are sooooo tall! There are so many strangers (well they were) and WOW! I kept trying to think to myself. Why, why would anyone want to live here? Anyways, I came around the corner and saw this bank. They had some big pictures from way back when and I decided to go in and check it out. Also because it was kind of a hot, muggy kind of a afternoon and it had AC , well it did and it was soooooo cool. Oh, and as I was looking at these pictures, I totally smell POPCORN thinking why does this bank have popcorn?? This lady who was standing by me said it's free. say no more, I was kind of hungry and decided to go and check it out!! So here he is, trying to promote the bank to bank with them for all your financial needs. Whether you're trying to open an account, trying to get loan to consolidate, build or whatever you may need it for and the best part - CUSTOMER SERVICE! They were awesome! They were friendly, helpful, listened to whatever I had to say but I wouldn't bank there only because they are tooooooo far from where I live. It's all G I still loved their Costumer Service! Thanks Guys! For the free popcorn, picture and customer service! read more

Central Pacific Bank - Free Popcorn! - Banks & Credit Unions Near Me - Honolulu, Hawaii

In addition to my previous review: The person who informed me that "I coludnt close my account" because the unauthourised purchase had frozen the amount i disputed was arrogant rude and condescending twords me. So if your the victom of fraud your money will be held on behalf of whomever is atempting to rip you off?! Even though the said company concieded to the charge being unauthorised, they held my funds not allowing me to close my account. NEVER BANK AT CPB unless you want a bank that will give attempted theft person first rights over your funds. read more

I've been going to this location for awhile. I know customer service is the most important key part in this teller position. I didn't get much with this teller that helped me. There was no, "Who is your day? Thank you for waiting or anything. How may I assist you? How would you like your cash? No smile either. It was get your money and go. Very sad. They need to go back to Customer Service 101. This visit was on 6/16/22 in the morning. read more

Aloha! I would add my comments to the bad reviews for CPB already listed here. There is a major systematic failure in the CPB culture when it comes to communicating and providing services that will satisfy customers. There were some problems when I resided in Honolulu. Yet, unfortunately, my frustration with CPB has only increased since I have moved to a different state. I have five years of employment experience, training individuals in customer service. I do not believe my expectations are excessive but only what is reasonable to keep customers infomed about the activity related to their account. I am quite irritated by the countless times I had to call CPB customer service in order to get assisstance on a transaction. As promises to make follow up phone calls with me were never returned. Also, emails to CPB officials to communicate with me about transactions on my account were either ignored or never followed up on. I do not believe CPB represents a definition of quality customer service, nor do they seem to really care to improve. I regret that I have another year to pay off my CPB loan. I will be so happy when I do not have to deal with CPB anymore! read more

My husband and I were looking for a notary and we went to my bank, CPB in Kailua. We had the best service ever. The people were friendly and helpful. The notary, John Sim, was very professional and helpful. And what we like about CPB is that it does not charge for every little thing. There is no charge for online banking as opposed to the other bigger banks. The bank is very clean and service was great. My husband is thinking of switching to this bank. read more

Their reputation is so bad dealers in California refused to buy my car because they did not want to deal with this institution, and it is no wonder. After paying off the car, they sent a title saying they still own the vehicle, and then after an hour on the phone, said they would correct it when they got around to it. Just a small sampling of their incompetence, avoid at all costs, particularly if you think you might go back to the mainland. read more

Trong is the MAN!! http://bit.ly/23gma1q Everybody knows that your mortgage lender is one of the key players in the ever intimidating and scary house-buying game. Especially when it's your first home. We were so lucky to have Trong Son as our middle man throughout our entire ordeal, twice! He actually ran our initial credit checks and paperwork for potential home #1, but that deal fell through (my fault) and we had to start all over again. When we fell in love with our current home, Trong got straight to work and bust his hump tirelessly until we finally closed on Jan 16th! I have never met someone so calm, so patient as this man. I just don't know how he does it. There were a lot of frustration and rushing around to meet deadlines thanks to the seller's falling behind schedule and all, but as hyped up as we were, Trong remained super calm and professional as he tried his damn best to pacify me, lol! He even met me after I got off work on the weekend to sign paperwork, on his day off! How awesome is that? On our closing day, Trong waited for both my sister and I to get off work to sign. He gets done with work at 5pm, but returned back to open up shop at 8pm to meet us and our realtor, Mai (http://bit.ly/1OHMAj4). He patiently went through and explained each and every page that we had to sign. The process went as smooth as can be, I couldn't have been any happier. Thank you so much, Trong! You are truly a sweetheart and one of the most hardworking people I've ever met. Your dedication is priceless and I can't thank you enough for making our dream come true. I'm totally in love with my new home. http://bit.ly/1Oyonh5 If you're ever need to buy a new home or need to refinance your existing home, give Trong a call! You can find him at: 201 Merchant Street, Suite 100, Honolulu, Hawaii 96813 Cell: (808) 222-1854 | Toll Free: (800) 342-8422 | Fax: (808) 544-5935 trong.son@centralpacificbank.com | http://centralpacificbank.com/homeloans read more

Central Pacific Bank - Give Trong a call for your new home or refinancing needs! - Banks & Credit Unions Near Me - Honolulu, Hawaii

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When applying for Kapiolani Residence, I needed to obtain a pre-qualification letter. I spoke with Spencer Lee, VP, who was representing CPB at the KR open house. I later sent him an email requesting a letter. Within hours, Spencer responded with a detailed list of what I needed to provide him. Once that was submitted, I quickly received a response and had a pre-qualification letter ready to include in my application. Friendly, quickly service. Highly recommended. Thanks, Spencer! read more

I recently went into business with a couple of friends, and was ready to open a business checking. After doing my due diligent research, I was amazed at how CPB's basic free business checking is far superior than their competitors. First, they have 100 items free per month, compared to 20, 25, and 50 from others. Next, there is no opening amount, and no minimum balance, and free online banking and bill pay. Most of which is standard for most other banks, but what sold me at first was the 100 items free. It was not until we went in to the downtown location together to open the account that we were blown away by their level of customer service. We had brought all of our papers that we needed to open the account, except we didn't have a paper from the DCCA that needed a stamp. Our financial service representative, Angel, assured us that she would work something out so our time wasn't waisted, and said that we could get the stamp we needed a few blocks away at the DCCA for less than a dollar. She arranged to set up all the paperwork to open the account, and put it on hold until we were able to bring the DCCA paper back at our convenience. So we thought, wonderful, we can just go to the DCCA after and bring back the paper that day and be done. Then, Angel's manager, Garett Cosner, approached the desk and told us that he would walk to the DCCA himself and get the papers for us. We were just ecstatic, and thought, "wow, this is customer service!". Something as easy as taking a walk for customers who were not even depositing much money into a business checking went a long way for us. Not to mention my daughter of 17 months was running around everywhere, emptying Angel's box of scratch paper on the floor - something that would probably drive most people crazy - she was welcoming and enjoyed the company. If anyone is considering a business checking account, I would highly recommend CPB - they no only have the best account on paper, but the best customer service I have ever seen at a bank. read more

Central Pacific Bank - Central Pacific Bank - Banks & Credit Unions Near Me - Honolulu, Hawaii

Recently refinance our home with John Davis Mortgage Loan Officer NMLS#416603! we are completely satisfied with his services. He is very patient and very professional, We closed the deal very quickly with almost 0 bumps on the process. He help me cut my rate and and gave me the opportunity to lock it in. Very happy to get rid of our PMI. Thank you David for all your help! God bless and Aloha... JSparks read more

Waste of time. I came to kaimuki branch on Monday 10/24 at 2pm, waited in line for half and hour then was told the person who opens new account was "on a break that took longer", "if you can come back in an hour ". This tells you how much they care. One star for the teller being nice. read more

Horrible experience. Went there to cash a check and the teller berated me for not having a "federal" ID. At no other bank was my driver's license ever questioned, much less rejected for such purposes. After all, the federal ID requirement is for airplane travel a year from now! Never going back there again. They seem to like harrassing the small scale consumer, from the looks of it. read more