From 5 stars to 2 stars and back up to 5 stars. Please read the whole review. I think knowing…read morewhat's transpired gives you a very good idea of what kind of business this is. -------------------------------------------- It saddens me to have to write this but truth is the truth so here it is: I've taken both my cat and my dog to Sisters Vet & initially was impressed, so much so that when we returned to the Sisters area for the summer, I made appointments for my furbabies to have their checkups (versus doing so at our winter home). Their appointments aren't until July. In the meantime, I'm looking to adopt another dog (give my doggo a playmate). It seems most of the dogs needing homes aren't fixed & that's a must for me (especially since I'm looking at a female dog; I don't need puppies!!). The person I'm taking the dog from is willing to help cover the cost of the spaying so I went to the clinic to ask for an estimate. Upon my request, Chris told me that they don't do quotes until they inspect the dog. I let her know that I didn't need an exact quote, just a range would be ok; I just needed to know how much to tell the foster so they could help offset the cost. Chris again REFUSED to even give me a range of prices. There's a HUGE difference between $200 & $600; I just wanted some kind of an idea. Again, refusal. I told her it wasn't like this is a contract and I'm going to hold them to the exact price. REFUSAL!! They will only give a quote AFTER you make an appointment and let them do a general exam. It's their "policy" & they're not willing to budge on it AT ALL! THIS REEKS OF A SCAM TO GET MORE MONEY OUT OF YOU!!! I asked if it was possible to speak with someone else who might be willing to help me. I explained that the dog I'm looking at is about 2 hours away & there wasn't a feasible way to get the dog to them for an exam prior to the spay appointment. That would include a 4 hour round trip. The person who is rehoming their dog has reasons for doing so. Once she's out of their house, they can't take her back. What was I supposed to do if they quoted me a price that wasn't in my budget? I'd now be stuck with a female dog that's not spayed & that's not a responsibility I can take on. I'm trying to do the right thing, give an animal a home that needs one & be a responsible pet owner. I let Chris know that if I couldn't get an estimate, I'd be taking my business elsewhere, to someone who can provide customer service. Her response? "Ok" I asked to have someone please call me in hopes of finding a solution. They've NEVER returned my call. NEVER!!! CLEARLY they don't give a hoot about us as customers & I'm not ok with that. When I'm bringing my animals to a vet, I'm giving them the power to care for one of my family members. If you can't treat me with respect and kindness & offer something like a quote, I don't trust you & will not allow you to care for my furbabies. Especially if I feel like you're just trying to get more money out of me = SCAM!!! The only reason I have 2 stars is because I genuinely liked Dr. Amsberry (I hope I'm spelling that correctly). He was kind, helpful, & seems to care about not only the patients but the humans as well. It's heartbreaking that that level of care doesn't extend through the whole facility. I am completely disappointed. Do not bring your animals here unless you have deep pockets and are willing to just give money away arbitrarily. **UPDATE** We are back up to 5 stars!! This interaction has prompted Sisters Vet to amend their policies. After having conversations with me and carefully considering everything that happened, they now give out quotes to established clients. For a variety of reasons I needed an estimate before I committed to adopting any new dog. I never expected one immediately; I was willing to wait. I understand that there are many variables that can alter an estimate; my plan was never to hold them to an exact price. Unfortunately, the adoption didn't go through (they were unwilling to pay half the fee after all). But I still take my cat and dog to see Dr. Amsbury. We are always greeted with smiles and people eager to see Durp (the vet is one of his favorite places lol). And when it's Dori's turn to go in, they all talk about how vocal she is and that they know she's there. Outside of the aforementioned bad interaction, they've always treated me with kindness. Being able to do that while knowing someone is unhappy with your service, that shows the true quality of their characters. They are good people. We both were just having bad days at the same time. I'm even more of a fan of Sisters Veterinary Clinic than I was before. 10/10 would MOST DEFINITELY recommend them.

The staff here are incredibly kind, friendly, and knowledgeable. Dr. Barton and Dr. Berg are…read moresuperbly intelligent, compassionate, knowledgeable vets who clearly care deeply for animals and work hard to do right by them, even when they have to make tough calls for the animal's best interest. Huge kudos to Sisters Veterinary Clinic for being the absolute best!

Excellent, reliable, friendly gals! My pup looks forward to her pack hike each week. We like the…read morepack likes as it has taught our pup to be social with other humans and pups. Lauren is flexible with scheduling changes and needs. If you're even thinking of signing up your pup for pet adventures, do it. You ll be so happy you did.

I can't say enough amazing things about this company! Their…read morecommunication and willingness to work with someone is top notch! I feel so relieved to have found someone to walk my dog for hours while I work! I come home he's a happy guy and tired and it makes me feel less guilty about working and leaving him home all the time! Truly amazing company!!

Laura has been working w my GSP since he was 9 mo (he's almost 2). Her methods are compassionate…read morewhile being super effective. She is great at explaining her methods for the client to implement. GSPs are a lot of dog esp if one doesn't work them, but her training has made him safe and pleasure on walks and hikes! Highly recommend Payton and Pals!

Our six month old English cream golden retriever, Maizy, just completed training with Laura. In…read morereality, my wife and I were trained on how to properly interact with Maizy. Laura is extremely patient in conveying the proper techniques for improving Maizy's behavior and making her the best four-legged companion we could hope for. We also participated in organized pack walks with Laura and other dogs Clients of hers This was great for enhancing Maizy's canine and human socialization. We were originally naïve enough to think that we could handle this on our own. We quickly found out that without Laura's involvement we would be extremely frustrated and not giving Maizy the guidance to develop, embrace and thrive in her life with "hoomans". There is no way you can go wrong by reaching out and engaging with Laura to help you become happy dog owners.

Recently moved up here to Bend and was looking for a place to keep my cat for a few days while i…read moremove in and get the house ready. I was pleasantly surprised that this is a cat only kennel! I always felt horrible in the past taking my cat to a loud boarding facility where there was barking dogs everywhere. Every time I dropped off my cat/picked him up he was terrified. This place is very cozy and has large sized cages that the cats are kept in. The staff is also very knowledgeable and friendly. I will definitely be returning!

Bend Kitty Lodge is a FANTASTIC place to take your cat or kitten!! Bend Kitty Lodge came highly…read morerecommended by our Veterinarian, and we have been using them 3 to 4 times a year for the last seven years. The entire place is spotlessly clean, the employees are amazing, and they have different size rooms, depending on your cat's needs. They also have outdoor rooms in the summer so your cat can roam, climb, and watch the wildlife! During the holidays they book up early, so call and get your reservations made. I would give them 10 stars if I could!

I went to Precious Paws to get a nail trim for my 11 year old Golden retriever. Kelly met us at the…read moredoor and trimmed Toby's nails right there in her driveway. Toby is quite timid and Kelly worked quickly, not giving him time to be uncomfortable. Then, when I went to pay her, Kelly said that this first trimming was on the house and even gave us a little treat bag. I will definitely be taking Toby back to Precious Paws. Thanks!

Just stopped in to have my dogs nails trimmed. She did a great job and even gave us a bag of…read moretreats to go. Will be coming back again.

This review is very easy to write. I don't know what I would've done this past Summer and Fall…read morewithout her. I was in the process of relocating and would leave my four-legged feline kids and home in Michelle's care. Many times I was gone for 1 to 3 weeks. I can truly say this, I have 100% trust in Michelle to care for my pets and home. She follows directions and goes above and beyond in the care of your pets and home. A few times my flights coming back into Redmond were delayed. At the last minute I would ask Michelle to pick up my dog Lola at the Deschutes Pet Lodge before it closed so that Lola would be home by the time I arrived. She would also hang out with Lola so that she wouldn't be home alone too long. Michelle is a professional, mature and trustworthy. I have referred her to my neighbors without hesitation and they also have shared with me that they like her and are confident that their pets and home are taken care of. She is responsive and asks questions so that all information is clear and understood. I'm bummed that she can't petsit for me any longer . I wish her and her pet sitting business all the best of success. Sending The Playful Petsitter prayers and positives vibes.

Been working with Camilla to get a grip on our 1 year old labradoodle and she has been fantastic…read more The dog is happier and much more calm and we're happier. We need to work with him more, but Camilla has given us the tools we needed to improve all of our lives. She uses only positive reinforcement and helps us understand how he might have been interpreting things we were doing. I can't recommend her enough... plus she's a delight as a human.

When John and I adopted Killian we had no idea how to deal with his leash reactivity so we phoned…read moreCamilla...Wow! she has a wealth of knowledge and taught us how to deal with him. She is a delight to work with and comes highly recommended.

Had a great experience with Jody! My unruly dogs can't be separated, so they had to go to their…read moreappointment together and Jody handled them smoothly and professionally- took great care of them. So glad I found her!

This is the best groomer in Bend. Period. My Great Pyrenees, Squeeze, has intense separation…read moreanxiety. I have never picked her up from grooming that she was violently shaking but NOT today! She was a happy and beautifully groomed. She was a hot mess when she was dropped off. She lives outside on the ranch during the day so she gets really matted and dirty.