After leaving town for a new job, Lauren from the office noticed something off with my policy and…read moreshot me a text. Turns out, I had overpaid a bit after I left. Within a couple weeks I received a check for the amount I had overpaid. Everyone in this office has always treated me like a close friend. (Which seems to be the standard for a State Farm office). When ya move around as much as I do, it's comforting to know your insurance agency has your back.

I started working at Central Insurance Company back in January. It is an amazing company, located…read moreon a beautiful campus. I am happy to work there, plenty of cool things about working for the company and one of them is the fact there is a fire museum located in the company that is open to the public. It is open 1 p.m. - 3 p.m. on the third Friday of each month or by appointment. As a new employee, I was given a tour of the museum. I loved it! Per the website, the fire museum was open because: "Central was first founded as a fire insurance company. In rural midwestern towns similar to Van Wert, buying fire insurance was a difficult and costly proposition. Construction materials were primarily wood and there was little, if any, organized protection against fire. The large, established eastern insurance companies were hesitant to provide insurance protection. The Van Wert County Mutual Fire Insurance Company was formed on April 5, 1876 to fill that need and was the start of what was to become today's Central Insurance Companies. The threat of a disastrous fire was always very real and the equipment used to fight fires was primitive. F. W. "Bill" Purmort, Jr., President of Central from 1964 to 1994, first took an interest in collecting fire equipment in 1969. Bill was particularly proud of Central's heritage with a deep respect for the past. He gradually built Central's museum in to one of the finest privately owned collections in the U.S. The museum is a fitting tribute to former President Bill. Our museum includes: A collection of leather fire buckets dating back to the 1700's. A collection of over 600 antique fire toys consisting of cast iron, rubber, glass, tin and wood construction. A large display of fire extinguishers and glass fire "grenades" dating from the 1850's. A rare and valuable collection of "fire marks" dating back to 1720. A variety of antique fireman helmets. A hand-drawn pumper, Van Wert's first used in 1871. An Ahrens horse drawn steam pumper which was purchased new in 1907 by the City of Van Wert and restored by Central. A 1926 Ahrens-Fox pumper, the Rolls Royce of firetrucks." These are just some of the fascinating and historic items housed in Central's Fire Museum. The museum is dedicated to the ingenuity and pioneer spirit of those who came before us. Much of the equipment on display is part of our local history and was actually used in Van Wert. We're proud of our heritage and pleased that we can offer a look into the past." I decided to quote the website as I thought they did a great job describing what is in the fire museum and why it was created. It was an incredible experience. I loved seeing all the old fire trucks, helmets and other items in the museum. It certainly was interesting to find out the history of fire fighting, fire departments, and essentially how fire insurance and modern insurance companies came about. If you are in the area, you should definitely check the museum out.

I've been doing business with the Nietert's for over 40 years. First with Dick and Now with Matt…read more They are great people. I can highly recommend them.

I called for a quote but their price didn't beat my current, but the agent there Sarah was…read morefantastic and explained what she quoted for me very articulately

Shane is a wonderful agent. He is friendly and is always willing to sit down and take the time to…read moreexplain my policies to me. He is proactive at keeping me updated on my accounts. He allows me plenty of time to think over the information he gives me and is not pushy or forceful when I need to make a decision. I appreciate his patience and highly recommend his services.

I have had State Farm for a few years now. My original agent was, Ben Anderson. Ben Anderson and…read morehis staff was great over the couple years I was with him before he left State Farm. My account was given to Shane Crites and his office for representation going forward. Recently my son was in an auto accident and I contacted his office. Made 3 calls within a matter of two days. The last phone call he told me he would "do some research" and contact me later in the afternoon. It has been over a week and I still haven't heard from him. Communication doesn't seem to be high on the priority list for him or his office staff. After this incident with my son is resolved I will be looking for other representation and if that means leaving State Farm, which I love, then so be it. I wouldn't recommend doing business with this representative. It seems to me he has no problem taking money when gaining new customers but when dealing with claims or anything other than gaining new customers he could care less.

Lisa did a fantastic job on our tax return. Couldn't have been happier. We saved a lot of money.read more

Once again Lisa and her staff are the best! been going to Lisa for year and won't go anywhere else…read more Lisa is too not and so full of knowledge. Always such a great feeling knowing things are done right every year. Highly recommend Lisa ..... you won't be disappointed.

Had her do my taxes. She did them, which is fine. The problem is I forgot a tax form (I forgot…read moreabout it because it was never mailed to me) but I reached out to her to get a correction for my taxes. She said she would do it. Provided all the info to her, then proceeded to never reply to me again and never confirming to me if she ever put the tax form in. Reached out to her for MONTHS, yet no response what so ever. Offered to pay if there was payment required for her services. Still nothing, I just wanted it done because not filing something is a huge deal with the IRS. She didn't provide any info at the beginning of what I need to bring or have ready, nothing. Price is fine, she did the taxes but her prep for customers and customer service is quite poor. Seems to barely read her emails and barely responds and when she does it's days or even weeks late. This is poor customer service and could lead me to legal issues with the IRS if she said she would do it then proceeded not to do it. I have no idea. She never confirmed or replied to me, so safe to say she probably didn't since she didn't ask for payment even though she said she would and I provided her the docs.

Shelly is incredible! She does my entire family's taxes and we couldn't be happier. She is very…read morenice and competent. You can tell she knows what she's doing and she does a good job at it. Her services are very affordable and she provides you with a work up of the things she's done with all the information you need. She's always available for any questions you have an reply's to you in a timely fashion.

The most talented, patient and understanding CPA I know! This guy knows his accounting and tax and…read moreis an all around excellent human!

I came to Citizens National Bank when I moved from Miami, Florida to Van Wert, OH for a number of…read morereasons: 1) my old bank, Regions, did not have any branch location anywhere near where I moved to. Closest branch I believe was in Indianapolis... way too far away for me. 2) I asked my realtor if there was any banks he would recommend, he mentioned this one. I reached out and called the bank and met with Rhonda Dean, the loan officer for the bank. We told her we were in the process of selling our home down in Homestead, Florida and were going to buy a house in the area. We also advised we were interested in opening up a bank account and transferring our funds from our old bank to Citizens National Bank. She immediately got to work. She got Joyce and James from the bank to help us set up our accounts and started working on our loan. She was helpful, always a phone call or email away as we had to do a lot of the early work from Miami, Florida. She was awesome! Helping us get our loan and made this tough process as smooth as possible. Everyone at the bank we have worked with has been patient, friendly and very helpful! If you are looking for a good bank to work with in Van Wert, come to Citizens National Bank and talk to Rhonda Dean if you are looking to get a loan.