I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

After going through Hurricane Beryl and being without power for almost 10 days (included the due…read moredate for Mastercard payment) US Bank, St. Louis, MO has frozen my Kroger Mastercard due to late payment. Mind you I DID NOT have WIFI because lack of power from CenterPoint for 9 DAYS and 14 hours! I now cannot buy food that was lost to this Titled Disaster. FYI - I have scheduled the payment but it is not soon enough for them to take the freeze off my account! I also have a good payment history. They are a disgrace to humanity! So, on top of the disaster to my house, yard, neighborhood and city; I cannot feed my family! Thanks for NOTHING Us Bank!!!

COVID update, this branch is essentially closed but the ATM still seems to work.read more

Small bank, but friendly staff. I'm glad to have found a shared branch as my bank no longer has a…read morelocation in the STL area. There is an accessible atm outside, and one drive up window. The parking lot is pretty small, you are able to park on the side street if needed.

The staff here are the best. I have never had a company or their staff treat me as well as the…read morestaff at this credit union. My spouse accidently overpaid the gas company by a large amount one year and we were not able to get it returned by the gas company. This was right before Christmas and Sam Helped us out where the loss did not have an impact on the holidays. That was just one instance where they really came through. Victoria is always friendly, ready to assist and has always been very helpful. It is not just Victoria and Sam though, all the staff has been very friendly, respectful and very helpful!

Pure torture here. Always chaos. They some how alway have new people un trained and confused…read moreworking at the bank. manager amber k. Failed and would not accept my deposit because my ID was expired. Just close the bank.

This is not a full-fledged Bank 'Bank of America'. It's just two ATM's inside a small store front…read more You have to scan your BoA card in order to enter the store front. There is no staff at this location. I visit this location frequently because its near my apartment and fairly convenient. And you can access it 24/7. One IMPORTANT THING to note about this BoA ATM location is that it's in a shopping center with a bunch of other stores, including a Schnucks Grocery Store. So at this location, the parking lot is ALWAYS crowded. It's hard to find a parking spot...every time I visit. There are two handicap spots right in front of the BoA ATM entrance. One day when I was in a rush and couldn't find a parking spot...I decided to park in the handicap spot...thinking "hey, I'll only be here for 5 minutes MAX...it'll be ok...and I can keep an eye on my car." Sure enough, 5 seconds after parking, a cop pulls up. I immediately make eye contact with him and he says if you move your car now, I'll let you go....which is exactly what I do. I got lucky. :) HOWEVER, since that incident (and I've never attempted to parking the handicap spots ever again), I've noticed other people trying to pull the same trick. They're in a rush, can't find a parking spot, so they use the handicap parking. And EVERY TIME a police car pulls up and they get a ticket. (How they were able to get away with out a ticket like me...I have no idea?) Anyways, its crazy how often I see the handicap parking/cop car situation happen. Do these cops have nothing else to patrol on Clayton Road but these two handicap parking spots??? So you've been warned, don't try to parking the handicap spot. Even if you're going to be there for 2 seconds...the police will ticket your car!

Worst bank experience. I have been banking with Commerce Bank for 40 years and have many accounts…read moreand thousands of dollars with them. I when in to exchange some foreign currency $102.17 (by apple exchange tool). After standing at the counter for way to long and the teller trying to enter the transaction twice. She end up telling me they wouldn't do it because I didn't have over $100.00. I reminded her of my long history and large amount of deposits and ask to talk to some one at a higher level that could help me. She could not find anyone that I could see. Manager and assistant manager were not in at 2:30 PM. I'm looking for a new Bank!!!

Horrible customer service, absolutely rude and didn't bother trying to be helpful. Never…read moreexperienced anything like this at my other branch

I had scheduled a 9am meeting to meet with someone at this branch to explore investing my savings…read more When I arrived at 9am, the scheduled opening time for the business, it wasn't open yet. After several moments the doors were unlocked. Since no one was present to greet me I waited in line to speak with a teller to guide me to the person I was supposed to meet with. I found out that that person was another teller who told me they didn't know anything about the meeting and would meet with me when they wrapped up assisting serving several other people in line. After 20 minutes they approached me asking what the meeting was about. I explained the purpose. They then said that was something they couldn't do. I'd have to speak with someone else who wasn't there who would call me later to set up a second meeting. So all my efforts to schedule a time to accomplish something at this location were wasted and I was now facing having another meeting to schedule and accommodate. Businesses should open on time, be aware of scheduled meetings, and be prepared to respect their customer's time. Now wondering if should look elsewhere with my investments.

I began visiting this branch after moving from Webster Groves to the Lindenwood Park neighborhood…read more Each time I visited, the bank tellers were indifferent to the point of rudeness. One was so annoyed with me for making a deposit one day (I know; the nerve of me, right?) that I actually called and asked to speak to a manager. The same teller answered the phone, and I was put on hold for twenty minutes before someone spoke to me. The woman I spoke with was worse than the teller. I could practically hear her rolling her eyes. I don't go to this bank anymore, ever. Not even to make a deposit at the ATM. I drive out of my way to my old branch in Webster, or plan ahead so I can go to one of the two branches along my commute to work. I highly recommend helping this branch out by avoiding it and taking your banking elsewhere. That way, these poor angry tellers don't have to deal with all the darn customers who make them so miserable and hostile!

Kathy Harms Mercer is a great banker, and this location is spacious as well. It's a bit hard to…read moreaccess due to Webster Groves construction, but it's okay.

The WORST. They shut off my autopay, making me miss payments & did not contact me. They locked me…read moreout of online banking & tried to gaslight me that they called me. No records of calls or voicemails. You cannot use a credit card for payments, which is ridiculous. The WORST.

We love Irene! She has been with this branch for quite some time, and her experience and dedication…read moretruly show. Irene consistently goes above and beyond to help customers, always taking the time to answer questions, explain options, and ensure everything is handled correctly. She is friendly, professional, knowledgeable, and genuinely cares about providing outstanding customer service. It's employees like Irene who make banking a pleasant experience and keep customers coming back. Thank you, Irene, for all of your hard work and exceptional service. US Bank is fortunate to have you on their team!

I love doing business with this bank! People are so nice and super friendly ! Always happy to help…read morewhenever I come in !