I've been a customer for over two years. I have tried to buy a car through them 3 times now and can now get approved. I have bought a new car from a lot, bought a Harley and refinanced the car. No thanks to Centra. Avoid them, they hit you with as many fees as they can and use any excuse to deny your loan. Not what credit unions are known for, that's a bank. read more

Terrible bank/mortgage company. I have at least had to redo my automatic withdrawal 5x now and called them about late payment fees that was their fault. Like what do they all do there? Cant wait for rates to drop so I can refi with a different bank or credit union. read more

Most always have a great experience. If something is amiss, it gets straightened out. Don't like long wait time when phoning in to do a transaction. That definitely needs to be fixed. read more

I have been a customer of Centra since I was 15 years old. For the most part they are ok but when it comes to their courtesy pay which I am all for, you have to be careful because the way they have it set up you will get charged the fee even though you have a deposit set to go in at the same time the payment is coming out. I have been told they cannot do anything about it which is a lie because in today's society computers can be programmed to do anything. They are making their money on fees so why fix a problem that is in their favor. They really don't want to fix it I guess, read more

This is the first time in a long time that I tried to get a loan for my car. I was in for a refinance and the loan officer treated me like I was the only customer they had. He gave me more than what I was expecting to get. I got an approved car loan at a 6% interest rate and I also got a pre-approval on their best credit card with a $7,700 credit limit and another pre-approval for a LoanLiner of another $7,700.00. I walked away with an added credit utilization of $15,000 plus my car loan. I don't know why I never went to them sooner. I will most definitely be a customer of theirs for life. Please visit them, because they will take care of you. Thank you, Centra CU! read more

Centra charges a lot of junk fees for very basic saving / checking accounts. It is not a good bank for children to have accounts. Look elsewhere! read more

I had 3 high fraud charges on Saturday June 29th at 8am. I went directly to Centra and reported it. They said they couldn't do anything because the charges was still pending. They destroyed my card and issued me a new one. Monday morning the charges went through. So I went back to Centra, and the lady said they would do a dispute. After 40 minutes there, they said I should be ok. Today, July 3rd, I went back and they had no record of my dispute. So we did it again. And still nothing has been done to fix the issue. I asked for a manager or regional manager number, and they refused to let me speak to anyone or give me a number of someone to call or talk to. read more

Terrible interest rates and terrible fees. They get you in the door. They set you up. Make sure and read all the fine prints so you exactly know what you're signing up for because these products are not in the consumers best interest read more

BEST CREDITOR FOR SMALL BUSINESS OWNERS IN INDIANA Interest rates are still low, the economy is booming and some of us need to borrow money to grow our hustles. Centra is a great resource for small business owners looking for growth capital. For certain loans that might be too small for the larger financial institutions, Centra is a savior! I was introduced to a few professionals from Centra at the Columbus Chamber of Commerce Holiday Party and am very grateful I got acquainted with this crew! They are all super informed, know trends from the macro level down to the very local level, and can give you guidance for your ventures, offering a great deal more than just capital. While the branches are somewhat dated, they pass the savings onto their customers! Borrowers will find extremely attractive rates here, a place where they really underwrite not just the cosmetic numbers but also who they are lending to as counter parties. Extremely well run business that helps the community! read more

Centra Credit Union - Love free coffee - Banks & Credit Unions Near Me - Columbus, Indiana

They are constantly changing how to pay your car loan by phone and when you are sent to customer service you have to wait forever. How many reps do they have just one. I have been on hold for over a half hour. Horrible service! Their response to this post will be some useless gibberish about contacting someone who will not care. read more

I've had an account with Centra since 1990. We moved our accounts to Crane Credit Union (who are excellent!) about 5 years ago due to Centra treating me like a 16 year old kid. I have reasonable financial capabilities and was treated like a child at Centra. When moving to Crane Credit Union I was asked what I needed and it happened automatically, they are excellent. Mike Jackson at Crane in Franklin, IN is the best. I left one account open at Centra just to be safe. I went into Centra today to close out a15 year old, not used home equity line. After spending 20 minutes following their "close out process" they charged me a $25 closing processing fee. i threw them $40 and told them to keep the change as it's worth never having to deal with them again! You can get better deals at local banks than this "credit union". Do yourself a favor and use Crane Credit Union or Bar-Con Credit Union for your banking needs. I gave them one star because 0 stars wasn't an option. read more

Great people we been members for over. 10+ years with no problems we like the many locations

I do not like to give negative reviews, however I feel the merger from Northpark Credit Union to Centra was NOT well thought out or planned, especially with the needs of the customer in mind. Let me explain: The first minor issue was when I received my first statement from Centra, and I noticed I was charged $2 for a "paper statement" I had been receiving paper statements from Northpark for 2 and a half years at no charge. I made a negative Yelp review, and the charge was reversed, and now my statements are on line. No harm, no foul. Second issue was potentially major. I did the required paperwork to change my Autopay from Northpark to Centra. A somewhat clumsy process, but I completed it. Well, not only did Centra deduct the $504.93 from my checking account but so did the (now defunct) Northpark. Imagine if I didn't have the funds in my account to cover both payments! I would have been overdrawn. I contacted Cenra ( waiting in "queue" 46 minutes to talk to a human being), only to find out they could NOT transfer the overpayment back into my checking account. I had to take an hour off Work ($25.84 hourly wage loss), drive to the nearest Branch, withdraw the money, drive to my bank and deposit said funds, just to cover my rent. And now the saga continues with the last issue. I stay on top of my credit. I check my credit report the other day, and is shows THE BALANCE OF MY CAR LOAN IS DOUBLE THE AMOUNT!! I can only assume one amount is from Northpark, and the other is from Centra. From my perspective, Centra has charged me fees for services that were free from Northpark. Almost overdrew my checking account by taking out two car payments instead of one, destroying my credit worthiness by FALSELY showing TWICE the amount of my balance of my car loan, all while making me wait 46 minutes to talk to a human being to TRY to clear this mess up. So yeah, this has been a disaster from the start, and, in my opinion Centra is just dealing with the issues as they arise, other than planning and making a smooth transition for the Northpark members. Shameful. read more

If I could give 0 that's what it would be. 5 year NorthPark member, now we can't even deposit a check. Took us 2 mos to get cards and checks. Just found out our member number changed yesterday. That was not sent to us. The customer contact center is RUDE as all get out and can't see half of what is going on with your account. We have loans and accounts. We will be closing the accounts and seeing about re-financing the loans. AVOID them. Miss being able to deal with our local people in Lebanon. It's sad that we lose the local people we used to deal with. read more

I am a new customer with aa question. I have been on hold for over 22 minutes at the moment. PLUS I left a message at the Madison IN branch today. I may have made a mistake moving money to this place. It's not looking good at all. Guess I will make a call on the branch again tomorrow to close the account. read more

When trying to ask for management. You will be directed back to the person who gave you poor customer service in the first place.

worst customer service you will ever get when you call a bank. they are rude. Not helpful and all and when you question what they tell you they get an attitude. Will be switching banks soon. read more

F god dam Minus!!!!! Im sick of this god dam bank constantly Restricting my Atm / Debit Card! It's my god dam money. I should have the choice to choose where I spend it. Not where they tell me I can or can't spend it by Restricting my debit card constantly... I shouldn't have to call them and get the restriction taken off... * Mommie, Can I spend my money at this place or that place * That's what it is... its a Control issue.... OR they ask where will you be traveling what city what route.... IF you buy gas while on a road trip. They Restrict the card!!! That's none of their dam business!!! Respect my privacy!!!! I don't need to call centra and say what roads ill be traveling on and what cities.... how about respecting customer Privacy? I've had enough with Centra Credit Union... Treat your customers like shit and time to lose your customers... Do not open an account with Centra... If you have an account with Centra I suggest you find another bank!! I am totally Fed the hell up with Centra pulling this god dam shit read more

After decades and 3 Generations we are done Centra's problems. Their online banking software updates randomly change withdrawal accounts creating chaos. We have multiple accounts and after software updates the bill paying accounts change within the system. This is the second time it has happened, the 1st time I thought I had somehow made a mistake on which account to withdraw But by the time we track down the problem the damage is done. Last Fall's update impacted our families credit score as a travel charge card payment ended up more than 30 days late. As well as all other balances I paid off. I was making multiple out reaches to account and even Clearing Bank where all payments are routed from banks. after getting late notices but our online banking accounts had more than enough funds and showed withdrawals as completed, it was a major headache. Cummins new hires stay away from this Credit Union it isn't the same Credit Union that our parents used when working for Cummins, Don't be fooled by its past reputation, that Centra Credit Union is lost. And your credit status will take a hit. read more

Called on a Saturday because I work for a living Mon-fri, to make a $2500 principle payment on my loan. The "make a payment option" informed me, after I waited on hold for 30 min that they cannot collect money on Saturdays... really? So I went online to make the payment via mobile app and it said, because nothing is due, I couldn't apply any money to the loan. This is ludicrous, they make it too hard to pay anything off early, on purpose to charge more interest. I'm moving my loan. read more

Terrible implementation of new business system. Deleted all my automatic payments and records. Locked our joint accounts, multiple hour wait on phone to unlock accounts. Customer service claimed they were not told about new system. read more

I have a new personal and business account here and would have learned more reading reviews than from the person setting up my account. I even asked questions and was given a very wrong answer to 90% of the questions. Until my 30 days even though I have money to cover the amount of the check deposited in my account I have to wait for the check to clear to have it in my account. I was never told this! This was today's answer. I was never told that they were so inconsistent. Because a week ago they told me that they could only release half the amount of the check I deposited for up to 7 business days. This is my main issue. They are not consistent with what they tell you or what they do. It depends on what mood the manager or who ever gives those okays to the tellers is in what answer you get. I have never regretted switching banks so much in my entire life! My account here will probably closed soon. I am doing my research and figuring out a bank that has employees trained to set up an account and give you the correct information. I will defiantly be reading reviews as well. read more

We got a loan for a house . Samantha Rich did such a GREAT job She made it stressless and she made you feel at ease and did a lot of the work herself. She was a big help through the whole thing. Can't thank her enough read more

Centra Credit Union's is the biggest joke in Columbus and the surrounding area. They make buying a house near impossible and the call center flat out embarrasses a member who is trying to seek help. I have had to continue to tell the mortgage department the same thing over and over again and they still don't get it right. Even a month after closing, I am still having problems with my mortgage. I am a 20 year member with a checking and savings account, credit card, a car loan and now a mortgage there and their customer service is purely disrespectful and pitiful for a "hometown" company. Horrible, horrible institution. read more

the raise your rate certificate is a joke. I called in to raise my rate and was told I would have to close my account and open another to get the rate. What a joke! read more

Not up to date on things like Apple Pay and horrible customer service. I'd suggest banking somewhere else.

If it was not such a hasstle to switch VA Compensation, DoD Military retirement, and Teacher pay I would be gone! 1st the degrade, reenter login and Billpayer, loss of eletronic records (backup) 2nd horrible customer service, or if you get through they are sorry, or dropped called. Now, having to reenter Billpayer prepayments that are dropped then back to the "We/re Sorry" Customer service, then "it's another Department" "15 to 20 minute wait" read more

WTH centra!! You update your system and now I can't use my app or any other device to do my banking as I used to know it. Stop!!... Fixing things if they aren't broken. read more

This is a terrible credit union. Their web page is not consumer friendly, their phone lines you call to talk to customer service are always busy or you get hung up on. Their auto pay doesnt seem to be working which makes me think they are going to blame me for late payment to charge me late fee. read more

Don't bank here if you ever expect to talk to a real person on the phone. I have never been able to reach anyone without a VERRRRRRY lengthy phone wait and then sometimes they just hang up and you try to repeat the process. read more