We have had both our Homeowner and Auto insurance with Erie Insurance through Richard E. Hawes…read moresince more than 10 years ago. Recently, we roof damage due to high winds where we contacted Richard E. Hawes and spoke with Scott Weatherford. The following is our experience throughout this claim process: 1. Firstly, since we are from overseas and have heard of certain negative things about insurance companies and claims process in the US, we felt uncertain and definitely frustrated. However, when we called Scott to ask him to file a claim for us, he was very easy, helpful, precise, and professional, and most importantly, very patient with our questions. We believe he might have felt our frustration and helped explain the process and what to expect so we would feel more comfortable, which we did. After the call, a day or 2 later, the Erie Insurance adjuster, Daniel, called us to make an appointment to inspect the roof. This was the 1st step to the process, which went pretty smoothly! Thanks, Scott. 2. The roof inspection. On the roof inspection day, Daniel came with his roof inspector. After spending some 20-30 minutes on our roof, the roof inspector came down and reported of his findings to Daniel. Then, Daniel walked up to me and said "We have approved a WHOLE ROOF REPLACEMENT for your home!" Basically, I had to ask him to tell me again what he just said as I could not believe how simple and easy this inspection and approval process was. Then, Daniel explain to me the process after this and what to expect. Great job, Daniel and Erie! 3. The claims process with Erie:. This is gonna be short and super simple. After a week, we received our 1st check, as per what Daniel had explained to us. Then, after our roofing contractor submitted the documents, we received our 2nd check. It was that simple and easy and everything worked to the letter as Daniel had explained to us on the day we met - no fuss & no hassle!!! Great job, Erie! From this experience, we feel overwhelming appreciative of both Scott @ Richard E. Hawes and Erie Insurance for their professional service.

Scott is a wonderful agent. He has always been available to answer questions and help me navigate…read morethrough my policies. Having a local representative is the only way to go. Call Scott for your insurance needs!

Scott Tyson is very professional and always helpful whenever we need him. Highly recommend him and…read morehis office.

I recently moved from northern Indiana to Columbus and have my car note through a credit union up…read morethere. Bar-Cons is the only close credit union in the area within the same network, so I came upon them not by choice. However, had I known how sweet and accommodating all the people who work there were, I would have switched all my banking over to them when I opened a joint account! Great customer service and always so friendly!

You should call and talk to them about what they offer, especially if unhappy with your current…read morebank!

I work for State Farm in Arizona - Samantha Davis was super helpful when one of our policyholders…read moretransferred to her area :)

Wish I could give zero stars. Canceled my policy because Allstate gave us a better deal. Gave…read morethem 18 days notice and they still took out the payment of our checking account. Now 15 days later still have not refunded my money and Matt refuses to call me. So unhelpful

Excellent customer service! Works hard to provide most economical policy to match your financial…read moreneeds and wants.

I wish I could give *MORE* stars because Mr. Miller went above & beyond to help me…read more I could write a whole article on what brought me into his office, but I'll skip that & instead just say that he made the whole process so much easier - and so much faster - than I thought possible! The kicker is: although I'm an AllState customer, I'm not his client... in fact, I don't even live in Indiana! He could've referred me to the 800 number & sent me on my way, but he didn't - even though he had a busy schedule with his own clients. I'm so grateful for his assistance & I can't recommend him highly enough.

I cannot say enough positive things about Beth Prince State Farm and their team. We were loyal…read morecustomers for many years until 2022, when a series of accidents involving our son required us to switch insurance providers. It was a difficult decision, as our experience with them had always been exceptional. Since then, I have stayed in touch with Lauren to periodically review whether it made sense for us to return once our son transitioned to his own policy. She remained proactive and attentive throughout, and recently reached out to let me know about a decrease in auto rates. I was thrilled by the opportunity. Lauren has once again been outstanding--she not only helped us secure meaningful savings on both our home and auto policies, but also made the transition back to State Farm seamless and stress-free. If you are looking for an insurance provider that offers competitive pricing along with responsive, personalized service, I highly recommend Beth Prince State Farm.

I had a few questions about my insurance and kayla was there to help she answered all my questions…read moreand sent me in the right direction I really appreciate all her help she eased my mind and she was very professional