A bank that is very active in the community. They have a terrific staff to work with, and they are…read morealways willing to help in anyway they can. I would highly recommend!

From the owner: Our community bank provides flexible financial services and products to customers and businesses in…read moreInwood. We've made it our mission to enhance the lives of our customers and enrich our communities through local decision-making. Jefferson Security Bank provides a variety of financial products to businesses and individuals in Jefferson County, WV, Berkeley County, WV, Washington County, MD, and Frederick County, VA.

Dealing with this bank is annoying at best. The banking app doesn't show transaction updates in a…read moretimely fashion, letting a dozen transactions sit in pending for three days before reconciling. On a weekend, I can wait five days before a deposit or purchase moves past pending. Recently, It was a check from someone else using this same bank! Why does it take a five day business week to ensure funds your own bank already has? On a check under $200! The open hours to go inside for customer service are not realistic for those of us who work. And when my debit card was hacked last month, CNB said I had to go inside a branch to order a replacement. Great, except you are only open during the hours I work. So I had no way of accessing my paycheck for two weeks until I used PTO and lost a half day of work in order to access the lobby hours. Couldn't do a regular bank transfer unless I waited multiple days for the transaction. Turns out they also have a limit on Zelle transfers, so I couldn't even send myself money to another account instantly after a few days. I don't own paper checks. I don't pay bills by mail. Yet this was their suggestion? They have my direct deposit every two weeks like clockwork, but won't let me get that money out since my card got hacked. So as a bank overall, CNB is a dumpster fire. This particular branch does have great employees, however. I especially approve of the young man with autism. I always look forward to seeing him and utilizing a business that supports inclusive employment. Yes, he is talkative. But he handle my business very professionally every time. I have seen horrible behavior by other customers toward him and the other employees nearly every visit. None of it as a result of poor customer service. They came in rude and insulting, targeting the man who was different. I hope management remembers that their employees are faced with the bottom of the barrel as far as customer base at this location. They will be unjustly verbally harassed and insulted daily. I support the employees at this location, but not the bank as a whole.

Super fast. Staff were professional. The space was clean and neat. They even had coffee and…read moresuckers/lollipops!

Not a customer of BB&T my disabled exwife is. On 11/29/2001 I was tasked with taking a $60.00…read moredepsoit in cash to her bank, BB&T to cover her cars insurance which she relies on for others to drive her to doctors, pharmacy etc. The teller promptley asked if I was on the account, which Im not and refused the deposit since I or her in her absense couldnt prove where the cash came from, could I write her a check for the amount to deposit??? The same bank that reposseced her car when she was hospitalized even though there were more than sufficeint funds in accounts with BB&T both savings and checking, maybe a red flag should have gone up? A concientious employee maybe? It cost her 1800.00 to to recover her car all for sake of a 300.00 past due 2 month payment of 150.00. Bank employees need to be more alert to their customers and held accountable for their actions and inactions. Had I taken 601.00 in cash I could see the (reuctantly) the concern, but 60.00 that may be once in a lifetime to cover car insurance...come on.

Do NOT bank with these people! Horrible horrible HORRIBLE customer service. Deposited a cashier's…read morecheck from Wells fargo- a better bank then BB&T and they put a 7 day hold on it! The cashier's check is supposed to be like Cash! And then they refused to give me my check back! Fuck bbt

I had a bad experience where a BBT bank staff member at this branch was critical, rude with a bad…read moreattitude instead of being cooperative with us. She continued to sink her claws into us with critical and negative comments instead of helping us with next steps forward. I left the bank feeling absolutely deflated. Not what you'd expect from simply visiting your bank. I want to work with someone's whose cooperative and moves us in the right direction.

If I had to have only one bank, this one would be my choice. It has a lot of branches, the people…read moreare generally friendly and helpful, the online banking is easy to use, and if you really have to do some banking *right now*, regardless of when that is, there are plenty of ATMs.

Everyone is friendly they completely figure out what ever situation you bring to their attention…read moreand never hesitate to help and is not much for sharing but I would bank with B.C.C.before I would anyone else

We have used the commercial lenders over 10 times and we get personal treatment. It feels like they…read moreare getting the loans for themselves. Our clients have never complained. This bank is very competitive with prices and rates. I love the small home town bank feeling!!

From the owner: Our community bank provides flexible financial services and products to customers and businesses in…read moreCharles Town. We've made it our mission to enhance the lives of our customers and enrich our communities through local decision-making. Jefferson Security Bank provides a variety of financial products to businesses and individuals in Jefferson County, WV, Berkeley County, WV, Washington County, MD, and Frederick County, VA.

I walked into the downtown branch today and had a very unusual request where a bank official was to…read morecall my credit card company to unblock my card. A young lady by the name of Barbara was so sweet and supporting in my request she went ahead and did it for me. And it actually worked! It was a wonderful experience and I walked out very happy indeed. I need now to open an account and become part of this nice family. Thank you, Barbara and thank you to the teller who went and retrieved her for me.

I love my bank. I have been banking here for years and they are always great. From the loan…read moredepartment to the bookkeepers... best banking service in town!

I currently have multiple accounts with them, a mortgage and credit cards. Have over 200k of equity…read morein my home , 0 balance on cards. Have a 820+ credit rating and have never missed a mortgage payment. Yet, you ask for a 50k home equity loan and they treat you like you have a 400 credit rating and no equity. They undervalue the homes and ask for documents that they have in hand. It's all a ploy to keep you hanging on while they toss your application from department to department. It's getting closer to me closing all accounts , stopping deposits and moving my mortgage. Banks need deposits but they act like it doesn't matter to them. Beware before going too deep with them , they will end up having you run in circles for your own money.

Closing on a property with them has been an uphill battle. Now, less than 24 hours before closing,…read morethey're asking for documents that should have been requested over a month ago. Overall, they have not been very easy to work with, and the process has felt disorganized and unnecessarily stressful. Not a very good way to honor a US veteran.