I came along with my husband-- bearing a long list of issues to present to the doctor…read more He usually sees a provider who I not an md whom he refers to as doctor sandy, but due to some paperwork requirements this appointment was with the MD, Ravi Ramanathan. They were backed up and I have extreme sensory issues. I waited as long as I could under the fluorescent lights with David. About an hour. Finally just after trying to open the inoperable window and before bashing my body against the walls I decided to leave... but the Doctor was standing in the hall and said "I'll be in there next!" I waited. He was with us in under a minute and graciously apologetic. I blurted out that I have sensory issues and the room was difficult for me-- and he reached up and turned off the offending fluorescents! "Is that better?" I suddenly felt as if David was in good hands and not wanting to bleed focus from him, I am currently waiting in the car.

Dr. Sandy is absolutely amazing! She's thoughtful, attentive, and truly cares about her patients. I…read morereally appreciate how expeditious and efficient she is without ever making you feel rushed. She takes the time to listen, explain, and make sure you're comfortable every step of the way. It's rare to find a doctor who combines compassion and professionalism so seamlessly. I'm grateful to have found her and highly recommend Dr. Sandy to anyone looking for a caring, knowledgeable physician.

This place is located at Flamingo area. I visited the clinic to inquire for annual check up, labs…read moreand TB test for work. I found out that they service such as Primary care check-ups and annual physicals, Preventive medicine like immunizations and lifestyle counseling like Medication management, Urgent care and wound care services, Transitional care after hospital stays to help prevent readmissions and In-home primary care for patients who need care at home. It's really cool that the provider can visit at home for Medicare insurance. The staff are very attentive and helpful for smooth check up.

We switched insurance so need to find new family doc. Ares was the best choice, not only they acted…read morequickly admitting us as new patients, but also they do care about our minor issues and provided needed medical attention.

Patients beware! This is the worst office ever! The staff (Kiley) is RUDE! It's been a MONTH the…read moreMedical Supply Co. has been requesting that Kiley fax Primary Dr. Nina Stefanova's standard written order & records from visit so we can get the patients abdominal binder! 2 fax's & 2 VM's 10/8, 10/15, 10/22 all gone ignored! I called & Dr's staff refused to allow me to speak with Dr. or N.P. "She's too busy" "She's with patients." "She's not here." They also refused to take messages for Dr. to return my calls. This is totally unacceptable that this Dr's staff is not doing their job when they are billing ins. co's and being paid alot of money for ofc. visits when they refuse to follow through with patients prescriptions and medical supplies! WE WILL BE LOOKING FOR A NEW PRIMARY DR.!!!

On January 19, 2026, my wife and I visited Quest Diagnostics - North Decatur for a blood test. We…read morehad also been there the previous day. From the moment we entered, we noticed a level of kindness, compassion, and genuine care that is rarely seen elsewhere. Every staff member treated clients with respect and warmth. The staff member who attended to me, Miss Melanie, was exceptionally professional, patient, and friendly. Even when I made a small mistake, she explained everything clearly and kindly. I told my wife, "Miss Melanie is truly a wonderful person." My wife said, "The lady who helped me was also very kind." A few days earlier, another lady who assisted us looked very much like Miss Melanie's sister -- she, too, was incredibly helpful and caring. After recalling an unpleasant experience at another center, we decided that even though the North Decatur location is about six miles farther from our home, we will continue to come here in the future. Our sincere thanks and warm wishes go to Miss Melanie and the entire Quest Diagnostics - North Decatur team for their excellent service and kindness. ________________________________________ ________________________________________

As for first time living in Vegas, have decent insurance I found a really good doctor! This is…read morethe place! Dr Kelly and her the rest of the super cool and awesome crew were super attentive. The office is always so nice and cheery, and cold but bring a sweater haha. Dr Kelly listened to my issues and we basically marked down every variable we could to solve any health problems. I love this team and highly recommend new patients to come here!

Dr. Sharma at Trails Family Medical genuinely saved my father's life. Dad is 90 years old with…read moreserious heart conditions, and when other doctors dismissed him because of his age, Dr. Sharma was the one who actually listened and went to bat for him. He recommended practical changes -- simple things like adding vitamins and whole food diet to Dad's daily routine -- that made a noticeable difference in how he felt. At one point, a nurse practitioner at a different practice was pushing for heart surgery. Dr. Sharma took the time to review everything carefully and advised against it. He was absolutely right. Because of his judgment, my father is enjoying a normal life right now instead of being confined to a hospital bed. Both my Dad and I are patients here. What sets this practice apart is that Dr. Sharma treats you like an actual person, not a chart number. He never rushes through appointments, he explains things clearly, and you can tell he truly cares about his patients' wellbeing. I cannot recommend Trails Family Medical and Dr. Sharma enough.

The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

He is a wonderful Dr I highly recommend. He knew what was…read morewrong on the 1st visit. I had seen several Doctors prior that got it wrong. So glad I found him.

I've been a patient for over 25 years and have received excellent care from PA George he is so kind…read moreand knowledgeable my husband and I think the world of the staff and George we highly recommend going to him. Pam & Dave Marshall

As a nursing student, I understand that no medical facility is perfect but this clinic was…read moreincredibly unprofessional and disorganized from start to finish. I scheduled an appointment for a physical and a 10-panel drug test required by my nursing program. Several fellow students recommended this place because they bill insurance directly, which helps when trying to manage multiple school-related expenses. Unfortunately, the experience was not worth the convenience. When I arrived, I was the only patient in the waiting area, yet I was ignored for over five minutes while the front desk staff continued a personal phone conversation. My appointment was at 2:25 PM, and I waited for almost two hours without being seen or given any updates. It wasn't until I said I had to leave due to another obligation that I was finally told the doctor was still out on lunch, something they failed to mention when I checked in. The facility itself is visibly run-down, the supplies look outdated, and the environment felt unprofessional and chaotic. The back office staff seemed visibly unhappy and disengaged, which only added to the discomfort of the experience. Before I left, I returned to the front desk to confirm that my insurance would not be billed since I was never seen by the doctor. I asked calmly and respectfully, explaining that I would be contacting my insurance to make sure the visit wasn't processed. The response I received was shocking and entirely inappropriate. The front desk staff member (whose name I did not catch) but I will attach a picture of her in the review she than replied, "You shouldn't be so picky -- you have Medicaid. You need to remember that." That kind of comment is not only offensive but discriminatory. Insurance status should never determine how someone is treated in a healthcare setting. Medicaid is legitimate health coverage, and providers are compensated accordingly. I have the same right to professional, respectful care as anyone else, regardless of the insurance I carry. If this clinic has an issue with Medicaid patients, they should not be in-network. I recorded part of the interaction and immediately contacted my insurance provider to file a formal complaint. I was informed that an investigation will be initiated. Medicaid does not tolerate providers who treat patients unfairly based on their coverage. In hindsight, I would have rather paid out-of-pocket at a reputable urgent care like CareNow for a far better experience. I do not recommend this facility to anyone, especially students or individuals expecting timely, respectful, and ethical care.

The nurses was very nice. Well informed on the information that I needed. The doctor she was very…read moreinformed things that I didn't know that I needed to know appreciate that I recommend to anyone very satisfied. good as well. I was very care of thank you.

I have been a patient of Dr.Hsaio for over 20 years. She is one of the best doctors out there very…read moreunderstanding and caring I'm so lucky to have her as my primary care physician.

This is the best doctor and office I've ever had in my life. I've been going to this office to see…read moreDr. Hsiao since I was 23 years old and I am now 40. Their service and intimate care for their patients are unparalleled to any other in the valley. There's a reason why they have been accepting fewer new patients. It's because their current ones don't ever leave. The doctors truly care about your well-being and that is consistent down to the nurses and staff. The staff has been there for many years and have come to know their patients very closely. Alejandra has been so helpful in my medical endeavors through these years. From insurance to pharmacy, paperwork issues, health questions, you name it. This office has become an essential part of my life. I see them at least every 3 months on a routine basis. Knowing that I can rely on them has made my life that much easier. 5 stars don't cut it when I consider what they have done for me, in my 20s, 30s and now I'm in my 40s. Thank you guys for all that you do!

I have been seeing Dr. Wu for a few years now. I don't have crazy medical problems, so this is…read morespeaking from someone who just goes for yearly check ups. Never had issues with office staff & I feel like Dr. Wu and her NP Anna are amazing. They both seem very thorough in comparison to a few other doctors I have seen. As for referrals...I feel like in general vegas uses an online referral system and it's not perfect when they send them out. A simple call / text to the office and they were able to fix it. I don't complain about wait times...I feel like I am never waiting in the office that long. Plus the whole valley is pretty much like that. I would rather wait a little longer and spend as much time I need with the Dr. as well. I highly recommend her office.

She's a doctor's doctor. I'm a retired MD and have been under her care for the past 10+ years. I…read morehave the utmost confidence in her medical judgment. I have witnessed her empathic patient care, listening and explaining in simple terms conditions and therapeutic plans. She also has a skilled and responsive staff. Kudos to Dr Wu's practice!