Everything that was ever wrong with the mental health industry growing up in the 90's is still going on in this literal hole in the wall. Ugly dark waiting room with two faded nature photographs from literally the 90's, rest of the walls barren, messy rack of worn-out Cosmos and the like, great to browse through if you're a teen being treated for anorexia or body dysmorphia, amirite? Nothing else, not even WiFi, and staff claims "not to know the password". Because I'm sure they're able to perform their jobs 8 hours a day in 2020 while not knowing the password to their own WiFi, or if they can, just not bothering to learn because I'm sure I was the first patient to ever ask. Young kids in tow for their sibling's 45 minute appointment? Forget any toys, TV, drawing area, or even just space to play with stuff they brought from home. Just a very small room full of forlorn parents and bored siblings for 45 minutes using up their data. Only dealt with one therapist, Alice Fox, a social worker, not a psychologist, and not a doctor of anything. After requesting a female who was "good with teens", was rather surprised to see an 80 year old skeksi-like crone emerge and beckon my 13 year old daughter with witch nails. I thought my daughter would balk at the age difference, but turns out Fox is rather progressive for being an 80 year old, suggesting after only 1 visit that my 13 year old daughter be on birth control. So if this is the kind of professional assessment and perspective you want a therapist to lend to YOUR young teen daughter, ask for her by name. Speaking of asking for her by name, after a conversation with the receptionist about whether or not my daughter can come in even earlier than her past two appointment times at 3:45, you know, because of, like, school, I show up at the third appointment to find the recurring appointment had not even been booked, even though I had been perfectly clear that this was to be our recurring appointment schedule, and, like, isn't that how therapy even works? Our first appointment was literally called an initial consultation, how in the hell was it not understood that this was not a recurring appointment schedule? Co-pay is $50 with my insurance, as it is a "specialist", which is a rather steep weekly bill for bad service from administration and I guess 70 years of experience but also maybe dementia, Alzheimer's, world-weariness and the resultant apathy on the therapist's part. No online presence whatsoever, as in, not even a Facebook, and definitely not a website with clinician bios, scheduling, reviews, contact info. Seriously just a group of people getting paid enough money to live comfortably for the past 30+ years, so why spend any effort or investment upgrading anything about their service? Appears to take state insurance, so that combined with recommendations generated from school counselors (which is how we came here), they're obviously just coasting off all the $150-a-visit teens whose desperate parents are beholden to them because they're the only place around who takes Medicaid/state insurance. read more
