Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

Very pleasant experience and staff ! and I wasn't even the patient! just here for support and I…read morefelt the care & compassion from every person we encountered. would definitely recommend anyone to come here .

From the owner: Visit Planned Parenthood for STI/STD testing and treatment, pregnancy testing, birth control,…read morecancer screening and prevention, abortion, emergency contraception (the morning after pill), gender-affirming hormone therapy and sexual and reproductive health care.

Since Dr Gais retired...and God bless her. Whoever is the office receptionist is by far the most…read moredisrespectful non social definitely not helpful person I've ever came in contact with in that office. And I've been going there forb30 some years. Whoever you are you should not be answering phones and in the customer service business. I made this call oct 1 at 2:00 pm.

This office represents everything that is wrong with health care in the U.S. There are so many…read moreissues here. The front office is completely unhelpful and unfriendly. They do not communicate with the doctor and usually have no idea if you need a follow up or not. They are very careful to make sure you pay, though. There is zero medical privacy. The nurses will ask you sensitive questions in front of other patients. The front office will loudly discuss your conditions to the enjoyment of everyone else in the waiting room. Dr. Lates takes just enough time with you to type in the billing codes while he pretends to carry on a conversation with you about your condition. He is not really listening. You can almost hear the cha-ching when he hits enter for the final time. Twice we have gone with specific concerns and twice he has not even looked at the problem. Less than two minutes with the doctor after an hour plus wait. That is downright shameful. If you want actual medical care, go elsewhere.

We have gone there for years and have always received EXCELLENT care. They are reliable. The…read moredoctors and nursing staff have always been there for us. We are grateful to be a patient and satisfied customer of Lakeshore Primary. And we have no concerns about putting our health in their care.

They used to be an amazing practice that I sent people to on the regular. After being a patient for…read moreover 12 years I was dropped after missing appointments, missing the appointments was due to my health issues. Not only did they drop me without contacting me but by doing so I no longer have my meds to that I require to live a decent quality of life. As my doctor they know very well that I require those meds. At the very least you could have contacted me, advised what was happening and got my refills done so I didn't suffer while looking for a new doctor to take care of my MANY MANY MANY health concerns. 0/10 do not recommend.

There's nothing I like better than getting a call from the school nurse on a Friday morning…read moresuggesting that I take the little guy to the pediatrician. But when your doctor doesn't have any openings until next week, your next option is WellNow Urgent Care. Their online registration is so convenient. It allows you to pick your appointment slot and upload all your registration information. My young patient was a little disappointed that the slushy machine was not operational. But we had a very short wait time before being seen by the PA. We got great care, a speedy diagnosis, and a prescription sent over to our favorite PHARMACY. There are facilities in every community, which is so convenient in an emergency.

Came in with a 1:40 appointment knowing I had a balance that was well now's error and they were…read moreresubmitting it. Matt at the desk would not allow me to be seen unless I paid the unowed balance in full. He also would not get a supervisor for me. Another girl came out I asked if she was a supervisor she wasn't but went and talked to one they took care of the problem while Matt shook his head. Everyone else was awesome!!

This is not my primary care provider and I am writing this review solely on my one and will be my…read moreonly experience at this doctor's office. I was sent here by a company called LHI, a company that is contracted through the VA (Veteran's Affairs) to send Veteran's "out in town" to see a non VA doctor for certain exams, if a VA provider is not available. Ok so, my appointment was scheduled for 11:45 am, which is the time that Hamburg Primary Care chose! I called them at 11:40 to say I'd be 5 min late. They said ok, that's fine. I checked in at 11:48, 3 min late. A nurse did not see me to take my vitals til 12:08, 20 min later which is already annoying. She took me to the room where I would see the doctor and said so and so will be in shortly. Ya know, the usual. I was not seen by the doctor til 12:37!! I had SO much time sitting in that room, I began to look around. The room was what I would call filthy! I mean maybe that's an exaggeration (see pics), but it's a doctor's office!! There were large dust bunnies on the floor and trim. Side note- I am severely allergic to dust mites, believe it or not. I've been tested and I start to sneeze a lot when I'm around too much dust/dirt. It also bothers my throat. You don't expect to walk into a dirty patient doctor room at a doctor's office. There were also fair amounts of chunks of dirt in various places on the floor. It looked like the floor hadn't been swept in awhile. Too long for any standards, but def too long for a doctor's office. There was also a film of dust on the edge of the counter top as shown in pics. The top of the Biohazard bin had a film of dust on it as well. They just need to clean! The doctor was very pleasant and apologized for the wait. I was polite and did not complain about how long I waited. I just wanted to do my exam and leave as I had other plans for my day after this appointment. Based on having to wait almost 1 hour to be seen and the gross state of the room, I would not recommend this establishment and will never go back. Also, I had to drive 50 minutes each way to be seen here! Luckily we're getting paid for travel.

This practice offers wonderful service. I have to thank Mary and Ginny for all that they do.read more

I have been in the medical field for 41 years Aide, Military Corpsman, nurse etc I had was…read moreextremely impressed the staff was patient oriented. The girl checking me in could have smiled more, but she said she just started so I could understand that. My nurse, Xray tech and PA were incredible. I had a great experience despite pneumonia. The bedside manner was spectacular! Friendly, nice staff, clean and knowledgeable.

I had a 2 hour wait and I was having abdominal pain and when I was finally brought back everyone…read morewas fantastic, they were all very nice and informative and Andrew who was the physician had no problem simplifying everything for me and making sure I understood everything. The best part is that they are the first dr office/ hospital to completely ignore my service dog which was very nice. I would definitely come back to this location.

Had outpatient surgery in April 2026. It was definitely not something I was looking forward to for…read moreobvious reasons, but everyone that works there was very helpful and kind. I would go there again if I ever needed surgery.

Nobody wants to spend the morning at the ER but if that's your fate, then I would make it Buffalo…read moreMercy Hospital on Abbott Rd. Visitors who are registered at the ED are eligible for complimentary valet service. All others can partake of this service for a $10 fee. A great convenience for sure! With so many pop-up walk-in clinics around, I still prefer the hospital ED because they have an in-house lab. We found the facility to be very clean and the staff so pleasant. We're blessed to have this organization in our local area.

Receiving post-op care today for our most recent surgery. Great location, very convenient from…read moreAntoine the Southtowns. This is a very modern facility, clean and aesthetically attractive. The professional staff is very kind, considerate, and knowledgeable.

I've been coming here for years and so has my family. My primary is Dr Nataro and his Pa Noel,…read more they are fantastic and very compassionate