Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

I have been in the medical field for 41 years Aide, Military Corpsman, nurse etc I had was…read moreextremely impressed the staff was patient oriented. The girl checking me in could have smiled more, but she said she just started so I could understand that. My nurse, Xray tech and PA were incredible. I had a great experience despite pneumonia. The bedside manner was spectacular! Friendly, nice staff, clean and knowledgeable.

I had a 2 hour wait and I was having abdominal pain and when I was finally brought back everyone…read morewas fantastic, they were all very nice and informative and Andrew who was the physician had no problem simplifying everything for me and making sure I understood everything. The best part is that they are the first dr office/ hospital to completely ignore my service dog which was very nice. I would definitely come back to this location.

Very surprised to see all the negative reviews people have given this office. I myself am very…read morepicky about my chosen medical office; if I do not feel that I get the attention of the staff during my visits, or if I feel that the staff can't answer my concerns to my satisfaction, I will find another provider. I have been going to Lancaster Medical since moving to Lancaster area seven years ago. When I finally moved across town five years later, I decided to stick with Lancaster Medical as my primary care provider, even though that would mean 30-45 minutes drive one way per visit. That's how confident and comfortable I am in the care that they provide me. Lancaster Medical staff has always been courteus and personable to me, from the receptionists to the nurses and Physician Assistants, to the doctors themselves. My PC doctor is Dr. Kuehnling, and I have met him in person only once in the past seven years, but I know that he is in touch constantly with the PA that I see regularly in his stead. The PA, Emma, is always courteus and helpful, and never hesitates to answer all of my concerns to the best of her abilities. When she prefers to elevate my inquiries to Dr. Kuehnling, she always lets me know, and I can be sure that I will either get follow-up calls from Lancaster Medical later on, or I will get my answers when I make those follow-up calls. I have had needs to see a few different specialists so far. Each time, Lancaster Medical willingly provides me with referrals that suit my needs and requirements. I have not been disappointed in the kind of care they provide me. To make the most of your experience with Lancaster Medical (or any medical care provider of your choice), I'd suggest to be upfront and honest about the kind of experience you'd like to have with your primary care medical professional. If you prefer to meet directly with the doctor each time, say so, but be aware that the doctor will be busier than the PA and may not be able to see you as often. If you're fine with a PA but want to see a specific person, ask for that particular PA when making your appointment for the next visit. Also, please remember that like any other office, the staff is made up of humans who are busy, can't read minds, and may make human mistakes. If something is important to you, don't hesitate to make follow-up calls; your health is as much your business as theirs.

Mary Lou R Placed a call today at 12:35 p.m. January 23. I…read morewas "caller #9. I was going to hang up numerous times, but I really needed to see how long it would take to speak with a nurse. I went to "caller #2" at 2:55! Was "caller #1" at 3:35. It's now 4:35 and I'm still caller #1. Thinking at 5 p.m. the recording will go to "our office is currently closed"!!! Going to stay on, just to see what happens. It's now 5:15 still #1 and the office closed 15 minutes ago. Safe to say nobody works overtime to take calls, since they don't take them when the office is open! Looks like a personal visit is coming on Monday morning. WTF!!!! Nearly FIVE HOURS waiting to see what the hell would happen and NOTHING happened!

Getting blood work done is the last thing anyone wants to do, BUT MED Lab really makes the…read moreexperience as efficient, friendly and painless as possible. Reception is warm and the technicians are tremendously attentive and gifted. Note the unbelievably convenient hours!

We have gone there for years and have always received EXCELLENT care. They are reliable. The…read moredoctors and nursing staff have always been there for us. We are grateful to be a patient and satisfied customer of Lakeshore Primary. And we have no concerns about putting our health in their care.

They used to be an amazing practice that I sent people to on the regular. After being a patient for…read moreover 12 years I was dropped after missing appointments, missing the appointments was due to my health issues. Not only did they drop me without contacting me but by doing so I no longer have my meds to that I require to live a decent quality of life. As my doctor they know very well that I require those meds. At the very least you could have contacted me, advised what was happening and got my refills done so I didn't suffer while looking for a new doctor to take care of my MANY MANY MANY health concerns. 0/10 do not recommend.

My mother is there and she gas COPD and CHF and we have to keep on them to make sure her oxygen…read moreisn't empty when she uses her portable to go to the dining room! They had her go a whole month without a shower because in two separate weeks she went into the hospital and missed her shower day, yes that's right they only give them a shower once a week! The nurses don't bother asking if they need to use the bathroom so they leave them for hours in urine and feces soaked pants. My mother had an accident on her cloth chair with urine and feces and they left that chair in her room and still put her in it everyday! Obviously DO NOT RECCOMEND! Horrible!

From the putrid smell that comes from this place, to the despicable care the elderly receive here,…read morethis place is no good for the elderly or sick to live here. My relative, I will not even mention the gender of this person because if they find out you talk poorly of them the nurses will treat your family member like crap, is stuck in the rehab section of this facility. They have left this person sitting sitting in their own urine for hours causing sores. They left this person low on oxygen, they left this person with a uti for days causing them to be hospitalized. We thought our relative was being dramatic saying they think the nurses are trying to kill them. Well, obviously the staff isn't doing it on purpose but they're neglecting their patients. There are other elderly there that we have heard from some of the helpful aids there that have experienced similar neglect to what my relative is experiencing. We are currently looking for another place for our relative but they are stuck there for now. If you can avoid this place, I would.

Female and Male Doctors Accepting Patients! Walk-In Clinic…read morewith Extended Hours! Friendly & Helpful Staff! Everything in one place! Physicians,Homeopaths,Chiropractors,Physiotherapist,Massage Therapist, Audiologist and Dentists Such a great team!

My wife and i drove by and decided to walk in and see if they had a doctor available to see. Just…read morewant let others know great call. They accept new patients plus had a physio place inside that helped my wife that no xray or ultrasound could help with the pains she had for over 2 years!! Ended up being 2 ribs were out of place. Convenient a pharmacy was inside as well. Customer service like things use to be. No complaints this is my families new place.

I haven't been here since 2018 but I came back today and had just as great of an experience as I…read morehad in the past. I come here for my allergy treatment. I see Dr. Brady. Dr. Brady has always been kind, professional, and efficient in treating my allergies. He got me out of my previous office which was using medieval times-esque treatment that was very unpleasant for me and my son and not doing a thing. Today was just a check up because I haven't been seen in 4 years. I was seen promptly, all staff was super friendly. They even gave me a flu shot right away as I requested. I can't speak for other doctors or specialists here, but I can say if you are coming here for your allergies (or even asthma as Dr. Brady is helping me out with) you will have a great experience!

I would give negative stars if possible, they should be paying patients to endure their BS. I used…read morethem for ONE appointment in fall of 2023. You are assigned an intern so they can practice on you before becoming a real healthcare professional. I have an extremely complex history. When intern introduced I said "NO! I have a complex history and an intern not appropriate!" They wanted to argue and I keep showing my list of diagnosed condition. I had 30 diagnosed conditions at that point and now 34! I left that appointment with blood boiling. Then the real fun started. I got notification that my health record had been uploaded. I have a lot going on and want to make sure correct. 80% of entered data was completely incorrect. They conflated current data with historical data, created conditions I did not have and left off ones I do and made a nonsensical health record. After MANY phone calls and portal messages they just made it worse! On top of all this you cannot contact "Dr of record" in portal. I had to do a browser search on her name, find her on UB Med school site and get her phone and email. I phoned and emailed and she refused to respond! I then went on to General Physians PC in May 2024. MUCH better practice. Children playing hospital do a much more admirable job of it!!

The best quality about this medical centre is the resident family physician. Dr. Mary El Sabawy…read moreremembers your medical history even details of your last visit with just a brief review of her records. She has that personal touch and warmth about her. She knows you and your family by name. She listens and tries to understand where her patient is coming from. She suggests options and promptly provides referrals to specialists as needed. She puts a cap on her client list so this clinic isn't like other medical centres which feels like a long queue to a box office movie. Best of all, she'd always opt for natural methods of wellness and will only resort to prescription meds as a last resort. This clinic had a pharmacy. There's also a huge private parking lot.