I'll start by saying, I believe in a mother's intuition, so if you feel that you'd like to give The…read moreGoddard School a chance, I say that you just need to be in tune with what is happening around you, don't simply trust The Goddard School just because they are well known or others have had a good experience.
It only took me a day and a half to realize the standards of The Goddard school were not up to par. Terry Ann was condescending, rude and un-empathetic. Her staff simply did a poor job in taking care of our 3-month-old daughter. She came home with something black and sticky all over her neck, the same outfit she's gone to school in, despite it being drenched in slobber and her having 4 bibs and 3 changes of clothes in her cubby, a diaper rash, for the first time in her life due to poop and diaper cream still remaining from being changed at 10:30, when the last diaper cream was applied and 2 pm when the last BM was recorded, it was now 4 pm. Not to mention, when I asked the afternoon care provider how her day went, she only responded by saying our daughter hadn't slept much, she had nothing else to offer about her day.
I get that I'm a first-time mom whose emotions were most definitely escalated but after all of that I would expect someone who owned a daycare to have more than just empathy. Unfortunately, the next day when I came in, Terry Ann had coached her staff to be over the top and nice to me, at which point made me feel even worse because it was clearly fake. When I met with Terry Ann, she boastfully asked how everything was when I dropped her off, to which I responded, "obviously better since they've been spoken with but that doesn't make me feel more secure about the level of care she will be receiving, you shouldn't have to coach people to try.", Terry Ann's response is what sealed the deal, "Would you like us to stop trying?" she said, are you kidding me? That is what the owner of a prestigious daycare decided would be an appropriate way to respond to a first-time mother of a 3-month-old baby, who has to go to work. Needless to say, as most mothers would be, I was distraught and came to pick up our daughter by 10:30 that morning.
When I arrived, Terry Ann didn't even come out of her office to talk to me, she simply let the other woman in the office know that she would be giving me a full refund. To be clear, I didn't ask for a refund, I asked to cancel. If that isn't an admission of guilt, I don't know what is.
To be fair, the only redeeming quality about The Goddard School that I found is Allison, the assistant director.