Terrible experience with Celtic house. We had booked 2 double rooms for Sat night 3 weeks in advance. When booking my credit card and phone number was taken. I got no email conformation so I called on the Thursday before we were due to arrive and was told all was ok with the rooms we booked.
When we arrived to check in we were told that our credit card failed on the Friday (day before) and they gave our rooms to someone else, NOT sure why they wouldnt have checked this when we booked?. So we had traveled all the way to Kilkenny with my mother in law and had no where to stay... as it was the weekend of the All Ireland final all accommodation close to the City was booked. I suspect they got an offer of letting out the rooms for a longer period and decided it was worth bumping our one nights accommodation so they could make more money.
Hope people find somewhere else to stay that has more ethical practices, so maybe they will also arrive to no room :( read more