I am not even sure they deserve a one star rating. I was a AT&T customer since 2019. I liked there…read morecustomer service it was better than straight talk who I was with before. But that changed, October 2023 I called in to get my phone unlocked, since the phone was paid for it should have came unlocked. I called into AT&T they gave me the instructions how to unlock it and the code. Followed the instructions they gave. It's unlocked but it screwed up some features on my phone. The data was not working and the hotspot was not working either which I depend on both. I went to the Sheldon store they were closed for a week. I did some simple diagnoses reboot the phone to reseat the SIM card, The simple things, and also reset the network settings. Nothing was working. So went to the Sioux Center store, no help what so ever. They told me to take it to a computer shop to have them fix it. They told me they don't offer tech support for any devices they sell which I have found to be sad. This computer shop does repairs and sales on any make of phones, my phone was only 4 months old and still under warranty. After being on the phone with support for hours. I wasted 2 days trying things to get it resolved nothing was working. I gave up brought the phone to Verizon and switched. They got my phone to work the way is it was supposed to.. Reason I went to AT&T it was because of convenience since it was a few blocks away and if I had questions, I can walk down the street and get some answers. AT&T in Sheldon used to be good. It was bad enough that even my parents switched as well, when they went in there they asked to have something changed in there plan, the staff would tell them to call 611 to have them fix it and blamed it that it was a corporate thing if it was that's sad. AT&T you can do better like you were once before!

From the owner: AT&T, serving over 81 million wireless customersread more

I have always found this store friendly and helpful. Today I dealt with Dave who was able to help…read moreme with my issue. As I was waiting I observe his care in taking care of three other issues and giving great service to each customer. Very helpful. Richard

Absolutely terrible customer service. I had an issue with not receiving a promo on my bill so I…read morecalled them. I was told they would look into it and call me back. I received no return call so I called again 2 days later and was told they would need to talk to the manager and would call me back in 1-3 business days. 10 days later and still no one has responded. I highly recommend you go elsewhere or just purchase all from Verizon direct and avoid this location!

They messed up all of our phone lines. Literally just needed to add a line to our family plan. Was…read moresupposed to be easy but both the staff and management over complicated things. They messed everything up and charged us when they should have refunded us. Couldn't get the basics right at all.

Had to add a phone line for my daughter who wanted to keep her previous number and was with a…read morecompetitor. The timing was horrible, the system went down, the competitor complicated things as well as she had problems accessing her previous account. Kyler steered through the whole situation with ease and managed to reduce any stress we had. He was knowledgeable, professional and explained us through the whole ordeal. He managed to change a frustrating experience into a positive one. I left happy and glad I met such a fine young man. Thank you