I have an older hot springs spa that came with my house when I bought it. I LOVE having it and…read morerecommended hot tubs to everyone who asks because it is the best therapy for an aching body and headaches. However, if you purchase one of these spas do not expect to get any kind of respectable service. It is the worst. I had a slow leak for over a year, multiple trips, hundreds of dollars, explanations from everyone about how hard it is to fix a leak. Halfa** effort to repair it, and I'm being polite. Terrible. I ended up getting a friend I work with who is handy to come by and look at it and he fixed it in 10 mins... by correctly repairing an area that the Crowell repairman had worked on 3 other times. They just kept telling me that the hot tub was old (it is) and hard to identify a leak (it wasn't). The last time the Crowell guy came out, he left things in shambles and tightened the screws into the panel cover so wonky and crazy, it stripped three of the screws completely and they are stuck, cracked the panel, and broke a piece of the cedar off. I had to get a neighbor to help me even get the panel off I had to text the repairman to never come out again. No follow up from the store. I will be buying a brand new one eventually -- and it will be from anywhere but here. I've never written a review on anything but feel it is important to follow thru as a customer when you get terrible service and pay a lot of money to someone.

From the owner: Specializing in: - Swimming Pool Construction…read more- Building Specialties Hot tubs Outdoor furniture Service

This place is a scam. We paid $350 to have our pool cleaned and all they did was vacuum the pool…read moreand say our pool's skimmer was broken. They didn't tell us how we could fix it or anything. After they "cleaned the pool" it was still green, and full of moss and dirt. It was the biggest waste of money ever and we could have probably had the pool cleaned so much better by another place. Please take this piece of advice, and do not use this place to do anything for your pool. Very Unsatisfactory

Great service from your young lady today! asked if I needed help within seconds after I entered…read more promptly brought me product I requested. Polite and attentive with great eye contact! asked if I needed anything else. Very impressive. Rick Hendrickson.

I love this place and have been very happy with our pool purchase and follow ups BUT there is one…read moreperson that I hate to have to deal with on sampling. He is very rude and has a very poor attitude. I plan to no longer allow him to assist me-if no one else is available then I'll leave and go back another time.

We bought an in ground pool about 4 years ago when they put it in they were excellent!! Also bought…read morea hot tub from them as well. it has been broke since may and it still is in July!! we call they tell us they will be here the following week. Well at this point it should have been fixed at least 10 times by now. wouldn't recommend these guys to anyone. No communication when it comes to repairing things!!! my husband called them on July 1st theysaid the part was in and would be here last week. here it is Monday of the following week .

Miquel has been amazing. Our pool had been closed for more than a year and he's just fixed it all…read moreup and it's beautiful! He power washed the deck as well and installed a new pump. Prompt. Professional. An all around pleasure to work with!

Miguel & Luna's Oasis have been an absolute blessing for our pool. The quality of work exceeds the…read morevalue. From replacing plumbing early in the season to sand filter maintenance, chemicals & more this is the best option I have found in over 10 years.

Chad and Josh, and their staff, are very nice to work with, super accommodating and laid back. They…read moreare attentive and address any concerns before they become an issue. We would recommend them to anyone looking for a pool - new or remodel!

From the owner: H and H Pools is committed to providing every client with the best possible pool repair service…read more Whether it is a minor concrete repair to a complete backyard & pool renovation, we take pride in making it easy for you to truly start enjoying your backyard oasis. Understanding how the problem occurred can prevent wasted time and money on the same repairs year after year. H and H Pools is a dual ownership company with experience & expertise where we are on the job from start to finish every day. We ensure the best quality of work and that your backyard will be treated as if we were repairing or building it for our own families. Call us today to get an estimate or if you have any questions about pool repair.

Top notch service and employees. Tyler is the man. Friendly, very informative and keeps my spa at…read more100%. I can't recommend them enough for spa or pool needs.

These guys diagnosed and fixed what another pool company couldn't find much less fix. They came out…read moreon a home warranty claim and there were SEVERAL times during the visit that they could have just walked away. They went above and beyond after the authorized fix and tested my pool water and provided chemicals to correct the water chemistry. They also answered questions above and beyond the scope of the warranty call. All this on a Saturday evening where their next stop was home. Most companies would have been in and out ASAP to get home. As a result they've won my pool and landscaping business. 5-stars. Easily.

We decided to go look at a Spa on Thursday afternoon a friend had recommended Highland Spa and Pool…read morein Glen Carbon We spoke with Joe and were happy with customer service and the models that were displayed so we chose one and went home to wait for a call to install. We were very happy when Justin called and said they could deliver and set up the Spa on Friday So within 1 day we had an operational spa. I highly recommend Highland Pool & SPA GREAT customer service and very polite service personnel.

I've been using Highland Pool in Glen Carbon for a year now. They are close to me so very…read moreconvenient. Having said that, I'd drive fifty miles to get to them now that I know what kind of people they and how much value service they provide. I have an in ground pool and if you're reading this you probably know that the pool needs a lot of TLC. I have a spa too so that just adds to it. But it's not just the chemicals. I always have questions about something. Sometimes it's the filter system. Sometimes it's the bottom cleaner/vacuum system. Sometimes it's a chemical issue. Joe and his crew have always been extremely helpful. Always a smile from anyone who works there. Always good information. Try them once and you'll use them forever. BTW, they have a really good selection of Spas. I wish I'd bought mine from them.