our pool is 1 1/2 yr. old when side started coming out of track and small leak from rocks under…read morethe liner Asked to come repair it was willing to pay but they just referred us to another pool store for repairs

Great to work with and we appreciate their service all year long!!! Opening, closing and testing…read moreour water!

Can't recommend!! They don't finish the job and they don't communicate very well!! Don't like to…read moreleave a bad review but want people to be aware.

Update... we were paid our deposit back. I wish it didn't have to come to this point though. They…read morecame out quickly when we first called and did a great job on the sweep. We were willing to pay them even more than the deposit if they would have done the work. Maybe they were busy with other projects, but this could've been handled better with simple communication.

Do not do business with these people!!! My husband went…read moreto Superior the beginning of March and asked if they could install a pool we had purchased last year. They said yes and gave us a reasonable price. Told him it would be sometime in April that they had 2 pools ahead of us. He called them the middle of April and was told that they had to hire a new crew and get them trained and would get back with us the following week. They never called. He called them the end of April and was told they didn't know when they could do it, that they had 5 pools ahead of us. How do you go from having 2 pools ahead us to 5. Very unprofessional !!! We found someone else.

I ordered a new swim ledge and liner. There was a problem…read morewith the ledge to begin with and I appreciate Tom for making it right. The liner never fit properly and Backyard Builds offered a terrible solution. They don't stand behind their word.

I live in a mobile home, I called Franks Plumming to install a new bathtub. My current tub had a…read morecrack in the fiberglass, So that's the reason I needed a new one. We paid cash money when the job was done. To make a long story short the bathtub was not installed correctly. The bathtub was uneven, Causing water to sit in the bathtub to the left of the drain, also the cocking used to seal the bathtub to the plastic walls for the shower would crack in the caulking causing water to run to the floor beneath the bathtub, the drain caulking would also not dry correctly and would crack causing water to leak to the sub flooring. All because the bathtub was uneven and not installed correctly. We had Franks Plumming to come out three different times to fix the issue. On the third time the guy told us we would continue to have the problem due to the bathtub sitting on the uneven floor. When asked about this Franks Plumming told us that the floor should have been replaced before the bathtub was installed. (I know nothing about Plumming or flooring) Franks Plumming told us that fixing the floor was not in the price for the tub installation. Money is not an object and we paid Franks around 4,000 to have the new bathtub installed. Why wouldn't we pay the extra 250 to 500 dollars more to have the floor replaced and everything done correctly. Franks Plumming would not fix the issue causing us to go threw another company to fix the floor and to replace the bathtub and make it even and not leak water. I would not recommend Franks Plumming to anyone. We also filed a complaint with the BBB. Franks always mentions they have the best customer service. Well in our case we were out around 10,000 for Franks Plumming mistake and the new company. Please be aware of Franks Plumming and the warranty they will not make good on.... thanks for your time in reading this. Sincerely Benjamin LaRue Henderson, KY

From the owner: Serving the Owensboro area since 1968…read more Local Family Owned Residential and Commercial Plumbing and Heating Company. Franks Plumbing and Heating is proud to be your local Rheem Dealer. We install quality Rheem Heating and Air Conditioning equipment. Not only can we show you how a new system can save you money and keep your home more comfortable, but we can keep it running reliably and efficiently for years to come. We offer easy financing options to help make your purchase simple. Our commitment to quality goes beyond our products it is also reflected in our reputation for excellence and integrity. We work quickly. We work efficiently. We work neatly, and we are available to work around the clock. Because as any homeowner will tell you Plumbing & Heating problems in Owensboro KY can happen at any hour.