I am the maintenance manager at a local public school. The friendly people at this store in st…read moreIgnace are a life saver. A young man named Christian was especially helpful finding parts and getting things ordered over the phone. I would not be able to do my job if it was not for this store and the folks there. Thank you!!

Seriously these people are the friendliest people I have ever met! We broke a window in the cabin…read moreand the guy met me at the door and helped me get everything I needed. There was a girl there who was also just as friendly.

I was so disappointed to stop in and see no employers wearing masks. When I asked a young worker…read more I was told that the mask requirement was lifted in Michigan and only essential in grocery stores and medical buildings??!! Are we living in different states? Yet you have taped social distancing marked on your store floor (which nobody was bothering to obey) and plexiglass for the cashiers?!! Why bother?! You obviously care little for your customers or employees. Horrible example for the community. I am telling all my neighbors and friends to keep driving. Go to a hardware store that values both customers and employees!!

Mike and his staff are good people; they have an amazing variety of parts, hardware, and general…read moresupplies. You are immediately approached and offered assistance as soon as you walk into a department looking around. They are appreciative of their customers and the business we bring them, which is kind of rare in today's business climate. I feel fortunate to have them in town, and highly recommend them.

People here are nice and have good attitudes when working with people. Although small I feel as…read morethough they try their best to match the bigger companies which I really like. Overall a good experience.

Of all 5 staff working on the floor that I was able to identify not a single one was wearing a…read moremask. At the time each of them were working with customers who were also maskless.

It's a really nice hardware store. Got pretty much anything you'd need here to do home repairs and…read moresuch!

Excellent small town hardware store. Friendly, professional, knowledgeable staff. Can't beat their…read morelumber prices. Exceptional customer service. Delivery services are available. Linda can mix and match paint colors to your satisfaction like no other. Shout-out to Ray, Tom, & Bob Ellenberger; thank you for your services to the Onaway & surrounding communities!

They have a great selection of items. The service was great. They helped us find the right repair…read morekit for our hose. The prices were good.

Bought appliance from this store and appliance broke after two years of ordinary use. Warranty only…read morefor a year. Went to store to ask for help in repair. Clerk was unhappy that manager/owner was not there. Clerk attitude toward me was unhappy that I was there needing help for repair - not my fault that manager/owner wasn't there. Store clerk took my name and number and didn't know when someone would service appliance because it was starting summer with summer residents needing help. It's now been six weeks and no call. Questionable if I would ever buy an appliance from this store again. I am year round resident and even if I were a summer resident, I would not expect the clerk's attitude and lack of service by store.

New owners this year at Coffman Hardware in Mackinaw City. Super nice family, all very customer…read moreservice oriented. We love having them in town for the basics that always seem to be needed when you own a rustic "summer only" cottage! They have lots of other things for tourists as well. Happy to find both a UM snd MSU windsock for our place!

Girl at the front desk was super helpful and nice. Great store. Was looking for a crescent wrench…read moreand Allen wrench set and found them right away

What a fun store! If you are in the mood for a browse through cooking, hardware and all things…read morehandy this is a good spot to check out. We wandered in partially because they have been in business over 100 years, which is super impressive and noteworthy. We were looking for some grilling equipment and baking items, and found a whole array of things we wanted and could use! They had something for every budget and all good sturdy items. Also they had a lot of fun and quirky items like foldable blankets for hiking (packed into a tiny sack) and sayings for your wall. It was a fun shop to browse and discover some new items. The store was clean and staff were friendly and helpful. I found the aisles to be open and easy to navigate, and shelves were not overly packed. Great store to find what is needed!

Nice hometown store with everything from hardware to gifts. Staff was super friendly and talked to…read moreus for quite a bit.

I my opinion. The service from certain service employees is terrible. If I owned the business there…read morewould certain employees fired immediately. The store itself seems like it's always in chaos. There is always lots of products sitting all over the floor for people to trip on. It isn't a very well managed store.

I have shopped here for quite a while. always have to wait for them to stop talking in checkouts, I…read moreget it...but I hate to wait. the other day took the cake. I was checking out and I said boy this stuff was cheaper a couple years ago. And immediately the old guy says Trump is rotten to the core. I'm thinking wow he went political. I wasn't being political, just the facts. He went on a rant for a few minutes. Tired of this stuff happening there. I will find somewhere else to shop. Pretty expensive there as well. But I'm sure that's everywhere. I will shop where politics do not come into play.

I had purchased a Bernard gift card for a non-profit's fundraiser. New to the area, I needed a…read morebunch of miscellaneous hardware for the house. Much to my surprise, the prices were similar, or lower, for many items that I had purchased from a big box store on the way North. A complete surprise: at our home base building centers are way overpriced. These guys get it--they are competitive with a knowledge back-up. No need to wander aimlessly aisle after aisle searching for a gizmo or someone to give advice or a hand: not at Bernard's. Best yet is the service: they have experts in all areas of our inquiries. One stop shopping, these guys are great.

Shoutout to Charles and Scott for their knowledge and assistance that they gave us on building our…read moredeck. They were both wonderful!!!! We purchased all of our supplies from Bernard's and was extremely happy with the quality of the products. First time in your store and definitely not the last!!!! This is the place you want to buy from.

I have shopped here for 20 years but I am unlikely to return. The ads all say free delivery and…read moreset u for their grills. Wasted my time picking one out only to have the clerk tell me that there was a delivery and set up charge unless I live within 5 miles of the store. (I happen to live about 10 miles away.). I asked the clerk to check with the manager or owner as the published ad had no restrictions. She declined. I left. I was not the amount of the charge. It was the bait and switch that offended me.

Hooray! Get your mosquito repellant and plastic adirondacks for the beach right here. Also get…read morefree popcorn and excellent service and those little fruit fly traps that look like apples. An essential up north stop, with prices good enough that it's not worth it to drive into one of the big box stores in Petoskey.