We had a two night stay and it was perfect location for us. It's right in the middle of Sedona and just down the street from uptown Sedona. There was plenty of near by activities and restaurants. We checked in really late on our first night, like nearly 1am due to a delayed flight. Their lobby is closed at 10pm but I called in advance and they placed my room info and key in a lockbox that only I could access. I had a really hard time finding where the lockbox was located and luckily they had a phone number with an employee working the night shift. He was really friendly and helpful. The room itself isn't the Ritz. The bathroom was so tiny. You could barely turn. Lol and the bath/shower could clearly use some upgrades. The beds were comfy enough and the room was spacious. The best part was the balcony view! It was beautiful to see some of the red rocks first thing in the morning. The price for two nights was incredibly reasonable compared to the other surrounding accommodations. I was a bit frustrated with their advertisement though. The Yelp page clearly says check in for a free night. When I originally called to book, I asked the gal on the phone about it and she had no idea. She told me to call back the following day when the manager was in, so I did. The manager had no idea what I was talking about either. She told me it was a Yelp promotion and that I would go through them. I'm not sure how that would work? Considering Yelp wasn't handling the reservations. When I checked out, I asked again and yet again, the gal behind the counter had no idea. This was frustrating. Most of the time the Yelp check in offers are decided by the business so don't falsely advertise a free night or inform your staff! Aside from that frustration, our stay was enjoyable. read more

Cedars Resort - Hotels Near Me - Sedona, Arizona

I recently stayed with my best friend at Cedars Resort for our first vacation since covid and I'll start by saying the property itself is beautiful!! The motel has a cute atmosphere, the pool area has a great view, and the location is great for exploring Sedona. Unfortunately, our check-in experience with Rudy completely overshadowed what could have been a wonderful stay. I booked through Booking.com believing I had reserved one room, and in my booking requests I asked if we could be placed either in a room with a view or near the pool. Booking.com confirmed this could be accommodated "at no extra cost." When we arrived, we were instead assigned the very first room directly off the busy downtown roundabout, which was the exact opposite of what we had hoped for. I understand that booking issues sometimes happen and that they aren't always the hotel's fault. What was disappointing was the way the situation was handled. Rather than showing any empathy or trying to work toward a solution, the front desk employee (Rudy) told me I could figure it out with booking or he'd be "thrilled to help me cancel my stay." Since Booking.com's customer service had already closed for the day--a fact he seemed to know--his suggestion essentially left us with two choices: cancel our reservation and drive hours all the way back home immediately or stay in the room we felt we had overpaid for. I wasn't expecting a free upgrade. I simply hoped for someone willing to help, explain our options, or make us feel like our concerns mattered. He threw in the option for me to pay again for the upgrade which I would've happily done from the start but by that point the interaction felt dismissive and unnecessarily confrontational. It's unfortunate because the property itself really is lovely, and we genuinely enjoyed the pool and the overall trip. With friendlier customer service, this easily could have been a five-star stay. read more

Awesome space to stay in Sedona. Right smack within walking distance to stores and restaurants. We opted for the canyon view and so glad we did- beautiful views of the red rocks, trees and the flow of Oak Canyon waters lulling your senses. Surprisingly, it was quiet despite being in a busy area of town. The pool and hot tub are perfect to relax after a day of exploring. Two floors but accessible only by stairs and their website states you need to call if needing an accessible room. Easy check in process. Free parking. Would recommend and would stay there again. read more

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What a great place to stay for a visit to Sedona! Centrally located, this family owned place is a great choice for all types of travelers. The rooms are spacious, clean, and the hvac system is great. read more

Loved our stay! Such a beautiful property overlooking the mountains and oak creek. They had a cute little private trail down to the creek that was nice to have. It was very affordable and convenient for the location. They have a pool and hot tub outside. It is walking distance from most of downtown Sedona. We were able to walk to dinner at Hideaway House and Creekside as well as walking to the village shops at Tlaquepaque. It was a bit noisy at night because it is on the main road so we could hear people walking by our door which was a little unsettling. Parking was right outside, super convenient. When I went to checkout in the morning, there was no one there so I had to leave my room key at the desk. Would definitely recommend this hotel! read more

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The restaurant is an excellent place to get a bite to eat. We had breakfast twice and the food was excellent. The waitress and staff was friendly and service was great. Highly recommended. Will definitely be returning. read more

My wife and I decided to take some time for ourselves on Thanksgiving after our only child (Son) was killed in a motorcycle accident in March. We had a nice time. The stay was okay, rooms rough around the edges, hot water ran out, no continental breakfast, staff was okay. I turned in my keycards and got a bye from the person at the desk. Rooms were loud from other guest, AC was louder. I don't think we will stay there again when we go back for the jeep tours. The view from the room was the highlight of the stay at the resort. Sedona offered a lot of activities and good restaurants to which we did partake both. read more

the view from the balcony and spa/pool was a five but $350 for a friday night and no room maid service is ridiculous. Also bring earplugs as the ac unit in the room was very noisy. great location for first visit to Sedona read more

Made my first solo visit to Sedona for 4 nights and had done a bit of research. Wasn't familiar with the area but decided on this spot due to the reviews on the views from the balcony and the decent rates of when I was coming (12/1-12/5). So happy with my decision!!! The room itself is pretty standard, comfy bed, fridge, Keurig, etc but the canyon views are absolutely beautiful. Plus you are adjacent to Oak Creek, what a soothing thing to hear laying in your bed. Plus you are in walking distance to Uptown and Tlaquepaque Arts Village. And the staff is friendly and helpful. I will definitely stay here again! read more

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This place has a lot of charm! Super cute rooms and very private with a GORGEOUS view. There's a river below, we walked the steep path and enjoyed our morning coffee down there. Great location- close to everything in city center, free parking a plus! I would love to give 5 stars, but a couple things were annoying. We arrived early 3/25/19 at 2:30- the front desk lady rudely said check in isn't until 4:00. We came back at 4:00, and the front desk was swamped and a different lady mentioned it's busy because everyone checks in at the same time. I feel this could be avoided if you allow ppl to check in earlier than 4:00. Maybe hire another room service to ensure the rooms are ready? Just seems odd at 230 rooms aren't ready and two ppl sitting at the desk. At 400 only one lady. Second annoyance- my husband used the bathroom when we arrived. We had the fan running because it was necessary. We got a phone call from the front desk asking us to turn our fan off because the people next to us could hear the vibrating against the wall. We asked if we could poo in their room then, but I guess that's it an option. Lol. Sounds like a "they" problem, not a "us" problem. We continued to use the fan, as minimally as possible though. read more

Cedars Resort - View from our room - Hotels Near Me - Sedona, Arizona

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Pros Our hotel room's view was fantastic, so beautiful. Our bed was also very comfy. We enjoyed the pool, again for the view. Our brief interaction with the housekeepers was our best experience with any of the staff. Cons The people working the front desk were standoffish and unfriendly. Almost seemed like we were inconveniencing them. Both lobby crew members didn't seem like they wanted to be there or help at all. The in room amenities are awful... A/C blew dust chunks at us our whole stay, mentioned it to the front desk and asked for new bedding considering it was covered in dust, didn't mention fixing the issue. The Small refrigerator in room didn't close properly, also the room acoustics are poor as you can hear other guests showering & watching TV. Overall I wouldn't stay here again nor recommend anyone I know of to stay here. read more

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Is this a 5 star resort? No, nor is it priced as one, and there is no additional "Resort Fee." However, the Cedars Resort is everything it should be for the price I paid. Despite some previews reviews, the office staff (Taylor and Alex) were extremely polite and helpful. The hotel is located right where Hwy's 179 and 89A meet, a perfect location. Walkable to the uptown area as well as to Tlaquepaque. The room was clean and comfortable, with a breathtaking view of the red rocks from our balcony. They have a "77 step stairway" down to the creek with a nice paved area with chairs and a picnic table to escape to enjoy the creek. They have a small pool and hot tub, which we used. We were very pleased and will return on our next trip to Sedona. read more

Cedars Resort - The view from our balcony - Hotels Near Me - Sedona, Arizona

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Stayed here for the weekend to attend a wedding at L'Auberge, which was walking distance-the property next to it. It was a decent motel with popcorn ceilings that we would not label a resort. Thank goodness they didn't charge any "resort" fees lol! Clean, good location, enough parking, basically provided what we needed which was a close place to stay, sleep & shower. It was the cheapest place we could find that was near the wedding venue at $400/night with military discount. The staff was nice and helped to replace the iron (that had black marks on the steel that almost ruined our clothes) for another. Be aware though that they "suspended housekeeping services due to Covid" so if you need anything you'd have to call the front desk. Overall, it's a decent place to stay, the best part being the beautiful views of red mountains from the private balcony & the sound of the creek below. Would we go back and stay here again? Only if miraculously (we live several hours away and hardly know anyone that lives in Arizona), we HAD to attend another wedding at L'Auberge. Period. read more

Cedars Resort - Panoramic photo/view from our balcony - Hotels Near Me - Sedona, Arizona

I've stayed here a few times while visiting Sedona. I like it because it is centrally located and a short distance to many tourist spots. Tlaquepaque Arts & Shopping Village is just down the road. If you are hungry, one of my favorite places to eat is the Hideaway House. It is next door to Cedars Resort and you can walk to it. Creekside Coffee is right there too. If you get one of the rooms with a balcony, you can wake up to the beautiful red Sedona mountains in the morning. This hotel overlooks Oak Creek and you can take a stroll on the walking trail next to it. I love the pool and hot tub. It's relaxing and you get great views of the mountains as well. The price is usually pretty affordable at Cedars and the staff is friendly. read more

Cedars Resort - Room with a view - Hotels Near Me - Sedona, Arizona

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Rooms were clean and the beds are comfortable. Woke up in the morning of 2/25 to find there's no hot water for a shower. Not a huge deal. I called the front desk to appraise them of the situation and said they'd call me back. After a few minutes we received a call from the front desk stating that we'll have hot water in 10. I asked for a later checkout and was refused. Twenty minutes later I was forced to take a cold shower. I went to the front desk to let them know that the hot water situation was not fixed and the young woman at the desk simply stated "ok." I explained that it was far from ok since I had a cold shower. She proceeded to tell that "it's all about how you talk to people." As if the hot water and later checkout was held back because I was upset. I will NEVER go back there and will make sure my friends and family never do either. Btw... the room was booked under my partner Deedee Wight, who will be adding her review shortly. read more

Cedars Resort - Cedar Resort entrance. - Hotels Near Me - Sedona, Arizona

Stayed two nights and the view is beautiful! The room is standard, comfy bed, tv, and fridge. The location is great as well. Almost everything is within walking distance. The staff were great and accommodating. Not only is the view spectacular but the creek at the bottom makes it that much better. Will definitely book again in the future. read more

Cedars Resort - Balcony morning view - Hotels Near Me - Sedona, Arizona

Gorgeous view. Amazing pool. Hike to the creek. Location is walking distance to food. You feel like your in nature but at a luxury resort with a small town right outside your front door. I will be back. read more

Cedars Resort - Pool area near oak creek. - Hotels Near Me - Sedona, Arizona

Sure, there are probably "better" places to stay (and more expensive) in Sedona, but for everything we got at Cedar's + the epic views from our balcony, we would stay again in the future! Because it was busy season, we could not check in until 4pm BUT we filled our day with hiking, lunch at a brewery, exploring the property, and laying by the pool. When our room was ready, a staff member came to the pool and got us! The room was very clean and the views from the balcony were stunning. We slept with the sliding door open and could hear the rushing water of the creek, it was very peaceful. The bed was super comfy as well! Standard hotel amenities and everything you need for a weekend getaway. You can walk to dinner and shopping and all the trails or other parts of town are just a short drive! read more

Poor customer service. Management and employees are terrible are compensation and refunds. All they want is your money. This place is a joke don't waste your time. read more

First time staying at Cedars Resort and will not be the last time! Great experience for our family's Fourth of July weekend Vacation. Check in: Easy process, friendly staff, very helpful Room: Clean, spacious, had everything we needed...and AMAZING view! We couldn't get enough of the red rock views and calming sound of the creek. Kid friendly, we had our two children with us (1 month old and a 2 year old ) Location: great location just minutes away from uptown Sedona where all the shops and tourist attractions are Overall amazing experience, relaxing and convenient! Thank you Cedars Resort, we will be back! read more

Cedars Resort - Hotels Near Me - Sedona, Arizona

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Our family takes a yearly trip to Arizona right before Christmas. Our routine consists of Cottonwood (Old Town), followed by Sedona. My wife found this place through Priceline and we enjoyed our stay. We stayed for one night and as many hotels as I've stayed at, I would rate this place in the top 10. Now for starters, sure, the rooms are dated, but it was clean. I really am not Mr. Fancy Pants, but my wife did mention that she was not a total fan of the sheets and pillows. I on the other hand, can sleep anywhere as long as my head is resting on something so I won't go there, in other words, wrong guy to talk about the bed, sheets, pillows, etc... The reception folks were nice. I've seen some on here where they were rude, but from our experience, they were great. We got in, checked-in, gave us our keys and went on our way. Our room was nice. We were on the first floor, but the view was spectacular. We had the best view in Sedona (in my humble opinion of course). We stayed in Room 104, and the placement of the room was perfect because you could hear the river. I woke up at 4:30AM, to watch the sunrise. I'll see if I can attach the video after I write this. Overall, we are definitely coming back to this place. As a matter of fact, I've already told my brother and friends that we need to come back here. In conclusion, if you are looking for a 'boujie' place where cotton thread counts are important, this is not the place. If you are about affordable pricing, great views, and a place to enjoy the beautiful sights of Sedona, no other place even comes close. Oh, and I just remembered, this place will not have your super high def 56" television. We had a small flat screen TV, but who wants to watch TV when you turn your head to the right, the best HDTV you'll ever need is right in front of you. That's all for now -- well actually, this is my first post. I hope we were able to contribute. Bo read more

Cedars Resort - Hotels Near Me - Sedona, Arizona

Had a wonderful stay at Cedars Resort. The staff is exceptional and went above and beyond to make our stay comfortable. There is access to the creek from the property and restaurants are in walking distance. The room was nicely redone but the bathroom is on the small side. read more

Cedars Resort - View from the balcony. - Hotels Near Me - Sedona, Arizona

I stopped at the Cedars Resort for one night on my way to Moab and enjoyed the accommodations. The room although small was nicely appointed. The desk staff was friendly and obliged me with an early check in. The location is walking distance to Tlaquepaque shopping village which I love. The parking lot is convenient as it gives easy access to both highway 179 and 89A because the resort is located at the intersection of these 2 roads and the parking lot has 2 exits one on each road. read more

We spent one night here as we were exploring Arizona. This resort has beautiful views and has excellent location. Would definitely recommend! read more

First time staying at Cedars Resort. We made sure to reserve a second floor room overlooking Oak Creek. Rates weren't too bad for Memorial Day weekend, but we booked in advance through Expedia. The room itself is nice and clean, but as others said, it is a little dated. King size bed with 4 big pillows. Vizio flat screen tv and mini fridge in room along with coffee maker. Bathroom is a bit small and gets steamy quick so had to leave the door open or else it turned into a sauna . The view is from the private balcony amazing of oak creek and you can hear the water running. The resort has complimentary WiFi, a gym, pool and hot tub too. Would recommended staying here if you want to be close to town and within walking distance of shops and food. read more

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Like: location, room + view The rooms are small but it was perfect for just me & my spouse for a one night stay. The view was amazing. Good price Dislike: service & trail availability The gate to the creek trail is locked at all hours of the day so you have to ask the staff for "permission" to use it. Really didn't like that! The woman at the front desk is not personable nor did she smile one time while helping with check in/out. Really sad considering this is the first/last interaction with the facility. Poor service is so bad for business. I saw prior reviews about poor service and they were right read more

Absolutely loved it. It's not a new property so get over that. It's been nicely kept up with a gorgeous pool, jacuzzi and patio area. Easy parking. The creek below is a bonus. It's in a very central location so if you want to be off the highway it's not for you. The whole reason to stay here are the views from the rooms, absolutely incredible. read more

Overall we had a nice stay here. I knew going in that we were paying for the view and boy was it worth it!! We had a room on the end overlooking the creek and it was so quiet and nice! The only staff interaction we had was checking in and he was nice and friendly! Like others have mentioned yes the rooms are outdated but they are spacious. The tub and toilet room is small if you need privacy to close the door. Our only cons are the bed was terribly uncomfortable for both my husband and myself and the resort is kind of awkwardly located near the uptown roundabout which gets very traffic heavy. Parking was never an issue and it was a quick 5 min walk to shops and restaurants in uptown. We also enjoyed the quaint courtyard they have with chess and we enjoyed the jacuzzi as well. read more

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Very pleased with our stay here! The gentleman at the front desk was very helpful & knowledgeable of the area. Newly remodeled, clean, great location & the views were even better! read more

Cedars Resort - View from our room - Hotels Near Me - Sedona, Arizona

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We just left the resort this morning after 4 days. We loved everything about the resort. The rooms are very clean, beds and pillows are comfy, pool area is clean and quiet, all of the staff were so warm and friendly! They even rescued my shirt that blew off the balcony into a tree for me. The hotel is so close to all of the shops and restaurants. It's a nice walk to get to anything you want. It's also just a very short drive to all of the local hiking trails. We had a wonderful time. Thank you so much Cedars for such a great stay! read more

Love this place. My family and I came here for the first time last Labor Day weekend. It is quiet with a scenic view, yet somehow still close to everything else in Sedona. Watching the stars and sunrise from my balcony out there in the desert was almost ethereal. The pool and spa is so relaxing, especially at night. Reasonably priced and the staff is also very friendly and easy to converse with. My family has already come back twice since Labor Day (since they live in Phoenix; I am out-of-state), but we are all coming back Memorial Day weekend. No surprise there, we talked to plenty of other guests who say they come back regularly themselves. My hat off to all of the staff. You've gained another set of regulars and I look forward to coming out again this summer! read more

My family and I stayed here last night in 2 rooms. We settled in with the hope of getting a good rest and sleeping in. However, the alarm clock in both rooms rang at 6am and woke us up from a dead sleep (apparently housekeeping forgot to un-set the alarm from the previous guests). Mistakes happen, but in 2 rooms? The whole point of any resort/motel/inn is to provide a restful night to its guests, which definitely did not happen. I was not able to fall back asleep after the sudden early awakening, so I've been half asleep all day. Would not recommend this place. *UPDATE - another ding for the business manager blaming the guest in her reply for not checking the alarm clock. This is the responsibility of the establishment, full stop. read more

Hi just to update, after seeing the response to my complaints a year later, I can safely say I do not regret posting a horrible review. As a business, you have a responsibility to provide a clean, safe space for your customers. I did not get upset about not having a view, I was upset by the very obvious lack of sanitation in my room. It is one thing to not wipe surfaces sufficiently, but it is another thing entirely to not change sheets and then blame that on the customer. That is a major health hazard. This is a hotel, not a private residence. Alicia, I would encourage you to take a course on customer service, I believe it would greatly improve your reviews. Best. read more

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So charming! I really do love this place... The good: The staff were super helpful and kind It's so pretty The views are awesome Good size balcony Walking distance from a lot of places Fridge Comfy beds Coffee in rooms Good size tv Creek below the rooms Lobby and room smelled good Customer service The Not Good: Paper thin walls. I could hear the people on the second floor talking, walking, and it sounding like they were dropping bowling balls and moving furniture between 8:30-10:30pm No microwave (in room; one is available in the lobby) No TV guide (very small but useful) No access to spare pillow or blanket No robe Overall: I chose this location due to views, and I'm happy we did, but I wish I knew to bring sleeping pills... Already planning my next trip, and planing on staying here! If you choose to stay: Reserve top floor (only two floors) Request corner room Bring sleeping pills (light sleeper or just in case) Google Sedona TV guide if needed Have car plates ready for check-in They tow non-customers (so no worries about parking) Coffee/microwave in lobby read more

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I got a room here because it was the cheapest available room, by far, and I didn't expect much. In fact, when I checked in I asked for a room with a view regardless of comfort and was told that most of the rooms have a view and that they are all comfortable. Well, guess what? Truth came from this check-in man's mouth! The room is GREAT and the view out of my balcony is SPECTACULAR! I have listened to everyone complain, at the conference I'm attending, about their rooms, but I have only complements regarding my abode and a significantly reduced financial imprint in my life. It is a motel-ish type setup with individual doors that open to the crisp Sedona air, so there's direct contact with the environment and no filter of a lobby with a bunch of people you don't know hanging out. I like this, personally, and enjoyed the quiet and the central nature of its location (it's right in the middle of everything). There is also a rushing stream at the bottom of the micro-canyon outside my balcony and it emits the most soothing sounds of water against rocks. This is the sound that those white noise generators are trying to capture but fail miserably. It is the most sublime sound and it made my 6 hours of sleep seem like I got 10! I could not be more pleased and the report of bed bugs never happened according to the people here. That was a malicious competitor who nobody at Yelp ever checked out and I guess there's a lot of that happening on Yelp here in Sedona. Oh well, they can figure all of that out while I enjoy the wonderfulness of my great find! read more

Cedars Resort - View from my balcony - Hotels Near Me - Sedona, Arizona

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this place is truly awesome!!!! not only is the staff extremely friendly they upgraded our room because it was my birthday. we got a gorgeous view of water and mountains. the rooms are soooo nice as well. beds are incredibly comfortable. absolutely had a great experience, definitely coming back!!! -Brent upstone & Rebekah Schmidt read more

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We stayed on a Sunday night in June. The room was not very modern but it was clean and comfortable. There was a full sized couch and 2 queens in our room that had a balcony. The front desk clerk was very friendly and pleasant. The location is just a 5-10 minute walk from the center of town and the walk is very scenic. I paid at a minimum, $50 less for this room because it was not in the center of downtown Sedona which was well worth the night time stroll. I would stay here again if in Sedona again. read more

Cedars Resort - Hotels Near Me - Sedona, Arizona

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IF YOU BOOK A ROOM WITH THIS HOTEL, BE WARY: THEIR MANAGEMENT IS HORRIBLE. I've never dealt with such a dismissive, inconsiderate staff. I had a week-long vacation in the southwest planned, and I booked *one night* with Cedar's Resort. The day before I was supposed to leave, my grandmother passed away. I almost immediately started canceling my reservations so I could go home and be with my family, and out of all the hotels, flights, and car reservations I had to cancel, this was the ONLY place that wouldn't refused to let me cancel for free--the manager wouldn't even speak to me. I spoke to a front desk associate 3 or 4 times, and each time they told me they couldn't approve a refund without the manager's approval, but the manager was on vacation or hadn't come in yet, or something evasive like that. I left my name and number with the front desk, I left voicemails with the manager, Hotels.com sent them an email, I sent them an email, and despite all of this, the manager never bothered to call or respond. The last time I called, I found out that the manager had left a NOTE with the front desk saying that I would be charged the full amount of my 1-night stay. It was one night, and it was less than $200. I even emailed them my grandmother's obituary and the name of the hospital. I was shocked by how vague and uncaring the staff was in response to my emergency and my resquests to speak to a manager, and I thought it was totally abhorrent that the manager wouldn't even give me a few minutes of his/her time. There are so many beautiful, affordable hotels and resorts in the area, I HIGHLY recommend staying somewhere else. As bad as my experience with their customer service over the phone and email was, I would hate to get stuck finding out how horrible it is during an actual stay. ****I ADDED PHOTOS TO MY REVIEW, IN RESPONSE TO THE COMMENT FROM "MANAGEMENT", to prove that I did email the hotel when they suggested it, and to show how many times I called. The only call I ever recieved from them was from a front desk associate who left a voicemail. It's not on the call log because the call went straight to voicemail. The last call I made was me returning that call, which is when I was read the note and when the associate I spoke with told me to write an email, which I wrote maybe an hour after we hung up. I want to address a mistake in my email--it was less than one day after the free cancelation window, not two. I have my confirmation email to prove that too.*** read more

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This accommodation is absolutely BEAUTIFUL. It is large, clean and is incredible value for money. Dianne (I think was the front desk manager) was so lovely to talk to and so very sweet and down to earth. I 100% recommend this 5 stars hands down. read more

Cedars Resort - Hotels Near Me - Sedona, Arizona

Wish I could leave zero stars. Terrible service. We booked a room with a "Mountain View", however received the view of a large tree directly in front of our patio (room 111). When brought to managements attention, there was nothing they could do about the rate, the tree, the location of our room (several options to rectify, all which were refused by the lovely front office staff). We had 3 people in our party and an outdated, funky smelling room with 2 queen beds that had 2 shower towels. Even though we were charged an additional $10 for the 3rd guest, we were expected to share the shower towels. When I went to the front desk to ask for a 3rd, I was lucky enough to also get the attitude of the front desk girl (third personality I encountered from her in the 2 hours since check in) and had to wait 20 minutes while she collected extra towels. If you have any other options....stay there. This place is what I imagine a Motel 6 experience would be. Also note, I tried to speak to the manager the morning of check out as well as sent an email and left a voicemail with no return contact. However, I can't say that I'm surprised considering the whole experience. read more