I really don't like doing this, but sometimes it has to happen. My experience here was not good. I…read morelive in west Philly and as a collector of all things vtg 1950's, I was excited to take a new (to me) 1950's record player to the record shop to inquire about repairs. The person I purchased from told me it needed a new needle. Whether or not that's true I'll never know. The associate who helped me the day I dropped the player off was not the issue. They took a look at it, told me I needed to pay $20 for labor, and said they'd call me when they had a chance to look it over. I told the employee that I'd be willing to pay upwards of $150 to have it working because it was in really great shape cosmetically, and I WAS thrilled to have found it and bought it. It was beautiful..Money was not an issue, because this thing meant something to me. I was very vocal about this when I dropped it off.
2-3 weeks went by and I got a call. The person I spoke to was not the same person I handed the player over to. They told me that it was too complicated to fix and "not worth their time and effort." I Found that comment to be a dismissive, but whatever, they don't want to do it, that's fine, I wasn't mad. I told the person over the phone that I would be by to pick it up. Conversation ended.
That week I stopped by the record shop to get it, and the person I spoke to on the phone was there. I know this because he told me he threw it away. The entire time we are having this exchange, he doesn't once look up from whatever it is he was reading or writing or whatever, all I knew in that moment was that a complete stranger was informing me that he had trashed my property, in a " I give zero fucks," kinda way. No eye contact, and no apology. It's like I was bothering him when I asked why they would do something like this after I told them I was coming to pick it up. His response was "that's not how I recall our conversation going."
I am a west Philly nanny and had the babes I care for with me, so I calmly closed the door that day, but have felt livid ever since. I really try not to think about it, but its pretty impossible when I'm still waiting for a response to the email I sent them.
I'll spare you the details about how painful this feels to have something that's irreplaceable, and gorgeous, just thrown away, especially because they advertize as A RECORD REPAIR SHOP..I really thought they might give a suit about what they do but it defineitly doesn't seem that's way. The careless employee who trashed my record player actually said out loud that I told them I didn't want it. WHAT! Considering he couldn't take one second to look up at me while telling me he trashed my property, doesn't bode well for someone trying to claim they were paying attention to the conversation In the first place. Take accountability! Apologize, or at the very least respond to my message on your website. Really wish I had gotten that dudes name, but I will be looking into that, and will update. I asked them to refund me the $20 and pay me the cost of the player. That's $70 It's not like I'm asking for a lot here, But like I said, they chose to do absolutely nothing other than take my money and destroy my property. I've been chatting w people in my community and it's seems this place has a reputation, and it's not pretty. If you want repairs done, look elsewhere. I sent the email to the record shop like two months ago. I waited and waited and waited before coming here. They literally left me co other choice.
