Absolutely the best, they take what they do to heart not just there to make a sale. Austin and his…read moreteam are very knowledgeable and friendly.

Tried other places and got burned, this place has a fair price and they check each product is not…read moregmo and safe. I drive an hour to get what I need so it's definately worth trying out.

This place is AMAZING! Great prices, large selection, friendly staff. They have it all! If you're…read morelooking for a supplement, special health food item or drink, THIS IS THE PLACE!

Really great selection of health food items and supplements! Staff was so kind and helpful! Some…read moreof the prices were a really great deal compared to other health food stores! We will definitely be back often!

I had a very poor experience today with the "educational manager" at this location. I believe she…read moresaid her name was Danielle, but I'm not sure. I can describe her older short white lady with grey/white hair, and she had glasses on. This was my first time going to this store, and will probably be my last due to this "trash customer service experience". I went to this store to find "better for you" nutri grain bars. As I looked through the aisles some of the brands were not very unfamiliar, so I took a photo of a box of bars, to text a photo to a friend to see if they heard / no of this brand. As I was did that the "educational manager" asked me if I was a instacart shopper. I said I was not, then turned back around. She then said I saw you taking photos, and since you are not an instacart shopper you cant. I told here why I was doing it ( to text a photo to a friend to see if they heard / no of this brand ). I then ask is she the manager, she said she is the educational manager. I then ask who is the manager, she then leaves to go get the manager. The manager comes, and just stands there and she follows behind. I then explain what I was doing, and he didnt say anything. The lady then says I got the manager so that things do not escalate. I then say I didnt ask for a manager, you just left and got one. She said I didnt know why you were talking photos, ( even through I told her why ), and I didnt know if you was talking photos and going to another store. She then say as long as you are not doing that its fine. I then say, "that is not what you said". You said I cant take photos because I'm not an instacart shopper, she then changed her story up because of the manager being right there. So in reality this lady was harassing me because she was suppositious of a black man taking photos in the store, once again ( even through I told her why ). This lady should be fired, and educated.

I needed to find something and the manager did not bother to help. She finally said my item would…read morebe in the vitamin section. She did not tell me where the vitamin section was. Also, the vitamin section is very large ---and it would have taken a long time to find what I was looking for. The regular employees were doing the best they could. The manager could have helped me --but she did not bother. She did not want me to be there! I have shopped at Natural Grocers in at least five different cities. There is no happiness or good vibes in this store in Tyler. It is a very unhappy, sad store. This one in Tyler needs to have the corporate office step in to revive the place. I was the only one in the parking lot --about 10 minutes later, there were about three other customers. A very somber place. I did not feel welcome. I felt like I was an inconvenience to them---and they wanted me to leave. I like Natural Grocery a lot...and I do not want the company to close its stores because of disgruntled managers.

Big FAT ZERO! Traveling on this day, went 25 miles, 35 minutes in traffic out of my way to pick up…read morean online order that was supposed to be ready within 2 hours. At the store, was told order not ready! Only the manager can pull online orders, employees are not trained to pull online orders. Employee called manager, he said, I'm on a motorcycle within a minute from being off of it and cannot do order today. Come back in 2 days due to next day a holiday. So, you want me to travel an additional 122 miles and about 2 + hours of more of my to pick up my order at the managers convnience even though my order should be ready, I paid already! So my time, my milage, my interest on my money, plus usage of my vehicle without any concern by the manager???? What is this?

Ordered case of drinks but did not ship out. Called customer service after being told to call by…read morelocal store who placed order. . No one had a clue what the issue was. It was quite confusing for awhile. Had to laugh to keep from crying. Eventually someone figured it out after a few days.