Strongly recommended. Scheduling is easier and this doctor knows what he's doing…read more Also, Dr. Gould takes time to listen to my questions, This is a friendly, relaxed environment. I've gone to a convenient care center - they've misdiagnosed my foot problem a few times. Other Orthopedists in the area are already booked. If you're in Ithaca and you have a foot problem, see Dr. Gould at Cayuga Foot Care. He's competent and scheduling is easier.

I went to see the doctor who owns this business a few years ago to have a plantar's wart removed. I…read moreasked him to continue to treatment I'd had done with a doctor I was seeing back home (was in college at the time). He insisted that the doctor from home was doing the treatment in a stupid way and it would be much easier and faster to remove it surgically. Ok. Well I filled out a quick form and he took me into the office. He seemed like he was in a bit of a hurry. He injected some kind of numbing local anesthetic into my big toe and it felt painful and not especially numb. I told him this and he told me that didn't make sense, but added a bit more anesthetic. He then started cutting into my foot, at which point I cried out because my toe was not numb at all, and very sensitive because of the infection. He insisted that it was psychosomatic, and made me look away and cut in again, I still cried out, and he realized that it was actually painful and I wasn't faking. He then asked me if I had Raynauds Syndrome. I said I might? I never was told this by a doctor, but I'd read about it online and it sounded like me. He then got frustrated, said I clearly do have Raynaud's, and told me pretty aggressively that I should have told him that. He added even more anesthetic, completed the surgery, and I left really uncomfortable and upset. I ended up having to pay a big bill because my insurance didn't cover everything, the plantar's wart came back except there were 2 instead of just 1, and I still (years later) haven't regained all of the feeling in the part of my toe where he injected a lot of anesthetic. Pretty terrible experience with this doctor. Had he listened to me in the first place when I told him the anesthetic wasn't working, I could have avoided a painful and frustrating experience.

Dr. Gennett has been the family podiatrist for 18 years! He is totally up to date and completely…read moreknowledgeable in podiatry. He treats one with the utmost respect. He is down to earth and very likable. Most of all, he knows how to fix foot problems without invasive surgery!

I am a practicing Licensed Massage Therapist and over the years have had the opportunity to work…read morewith many of Dr. Trachtenberg's patients. I am uniformly told that Dr. Trachtenberg is very thorough in his evaluations and also takes the time needed to hear and understand the patients entire pain journey in order to bring them to a positive resolution of their concerns. He has come highly recommended to me by many of my clients. Sherri McCabe, LMT

I have been Dr. Trachtenberg's patient for at least 10 years. I find him very effective in helping…read moreme manage my various foot problems. He is compassionate and understanding and explains his recommendations in terms I can understand. I believe that he has enabled me to avoid foot surgery and still manage to walk very well. He thinks creatively to solve my foot challenges. I trust his knowledge and judgment. The office staff is very personable and caring. I always feel welcomed when I arrive for my appointments. Kim, the office manager, is very helpful to me for managing appointments and for advising me on how to fill out insurance forms. She sets a gracious tone to receive patients for their appointments. Overall, I consider myself very fortunate to have found Dr. Trachtenberg to treat my foot problems. He and his office staff are really most professional and caring. The Southern Tier is very lucky to have a doctor of his caliber in our area.

Love doctor. Staff is terrible. I called to re- order orthotics, but I had BCBS which was a new…read moreplan for meat and wanted to know what the price estimate would be. It had been a week so I called them back. The other girl said they ordered it and I told them I didn't want them to order till I knew how much it would be. Since I couldn't change that, I called my insurance company and they informed me that they would only be covering half of it instead of the full amount that my other insurance company paid. They did tell me I was not obligated to buy them. About a month or more went past I went to pick them up. I could finally ask them face to face what I had to pay and decide if I wanted to buy them. They told me I had nothing. I said, "Are you sure?" they said nope. I get a bill six weeks later for over 200 dollars. Someone isn't doing a good job.

I am an existing patient, albeit it has been several years since I was last in. I called to…read moreschedule an appointment for acute care, and was told that since it was so long since I was last in that I am a new patient, and new patients are not scheduled until October (2 months out). Told the receptionist that it is for an acute problem, which she promptly dismissed and said the next new patient appointment was in October. Sure, I will leave the foreign body in my foot until October. Excellent patient retention strategy.

I took my 87 year old Aunt to this practice. The Thurbers are not at this location, so we saw Dr…read moreKilpatrick. He was very attentive and great sense of humor. After cutting my aunt's toenails he sat and chatted with her at least 20 minutes afterward. The staff are very nice too. Easy for my Aunt to get in/ out with walker - no steps.