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    Catts Gym

    4.0 (2 reviews)
    Closed 9:30 am - 1:00 pm

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    DW Sports Fitness

    DW Sports Fitness

    1.0(4 reviews)
    2.6 mi

    Customer service disgrace. It's all about money. Trying to cancel membership is nightmare…read more Assured me it was all sorted out after paying an extra month. Now sending Collection company. Furious. All this extra stress after serious surgery and nearly a month in hospital.

    First of all, I have to admit that this is on behalf of the northern boyf, but when something goes…read moreawray where better to voice your opinion than on Yelp? Apparentley, DW is one of the biggest gyms in Wigan and draws a large crowd. However, despite how many treadmills or weights they may have, money and customer service appears, to me, to be a huge issue. In the two years I have been with said northerner, he has had numerous problems with DW, especially when concerning them taking money directly from his account without warning or his consent. I'll go back though. When in Wigan over the summer and christmas periods, he received phone calls from the gym asking him to bring in his passport (or id) for them and, when doing so, the reception staff appeared to have no interest or knowledge in why he had bought it in, only for him to get another phone call the following day asking him, again, to bring in his passport (or id). This ignorance/lack of knowledge seems to be the problem with money also. He went back on a free trial at Christmas and when questioned whether he would be returning at all, he answered that he might possibly be back during the Easter break but wasn't 100%, then yesterday they took the money for his membership from his account without warning or consent, other than the maybe they received in December. And this isn't the first time they have done this, and, as students, it is not fair - or, in my eyes, legal - for money to just be withdrawn from our accounts without warning! If DW could sort out its staff/communication/customer service, I'm sure it would be a perfect place to go and work out. However, this is a case of somewhere taking advantage of their power with bank accounts and personal information and using it for their own means. To my mind this has happened to the boyf before and they refused to repay him due to the lengthy process even though it their mistake. Students, stay away, because they aren't flexible in the least.

    Catts Gym - gyms - Updated May 2026

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