Tried to use a $5.00 off $10.00 giftive coupon. Although it did not state any where on the coupon that it could not be used for Keepsake ornaments, I was not allowed to use it for a Hallmark ornament.
When I questioned why there was not a disclamer on the coupon I was told in a very sarcastic and quite frankly in a rude manner by the man working, "that's why I am telling you now. The coupons never apply to keepsake ornaments". Perhaps, a reply of , "I'm sorry, yes the coupon should state this, but unfortunately I can't apply this discount to your purchase would have been a better response to a customer. I declined to buy the ornament at that time. I will however be purchasing it from another Hallmark store where perhaps the employees are a little better versed in how to speak to customers. I have no problem with not being able to use the coupon, only with the snotty attitude of the Giftive employee.
( I think the man working was having a bad day as I noticed he seemed miffed at another customer who did not aknowledge his greeting when she entered the store and repeated - again in his sarcastic tone- hello again. read more