Always a pleasure getting my haircut here. Vibes and music are always good, and all the barbers are…read moreeasy going and give great cuts. Special shout out to my main barber Mikey for always being friendly while making my hair look fresh.

I'm new to the area and was in desperate need for a color, highlights, and a cut. I supplied some…read moreinspiration photos and some historical photos of my own hair and Tracy not only nailed it, she delivered better than expected. I can honestly say that I don't think I have ever been happier with the results. Not only highly knowledgeable and skilled, Tracy is also warm, kind, and considerate. Found my place!! Thank you Tracy, for an easy and relaxed experience. I absolutely love my hair!!

Sue!! You did such a great job cutting my hair. It was a difficult decision for me to go from the…read morelong hair I've had forever to a short bob. Who knew I had natural curls under all that long straight hair. Love my haircut! Thank you!

It's been a week and I still don't recognize the person I see in the mirror. I booked a simple root…read moretouch up and trim back at the end of July and met with Meredith last Friday, September 9th. I've been going to Clutch/old Salon Visio for over 15 years growing up in the Gorge and wanted a fresh look for my sisters wedding. I've ALWAYS had an amazing experience at this establishment: I've gotten fantastic cuts and color jobs from Mackayla, Laura, Nicole and even Jen from Visio days. When I sat down and explained that I wanted to maintain my freshly done balayage but if there was time to do lowlights or something to add "dimension," I'd be ecstatic. We got started and I noticed Meredith was combing the root color throughout the length of my hair. We went to the bowl and she proceeded to gloss me for over an hour. When we got back to the chair, even with my hair sopping wet, I could tell something was wrong. I asked her "what happened to my balayage? Is it gone?" She responded "it shouldn't be..." But my fears were confirmed once my hair was cut and dry: she had over glossed and did an all over color, COMPLETELY covering up the look that I had already spent so much time, energy, and money getting up in Seattle 2 months prior. I was stunned, shocked, upset. I immediately started to cry and Meredith proceeded to grab someone else to come talk to me. I have to imagine this individual is the new owner/manager(?), she asked me what was wrong and I explained that I simply wanted to cover my roots. Instead of providing empathy or conflict resolution, she responded "OK well you have three options: You can leave now, you can stay so we can try and correct or come back for a color correction." I explained I was just visiting from Seattle and that something needed to be done today. So Meredith and I went back to bowl and proceeded to scrub my scalp raw with 8 (yes...8) detoxifying shampoo attempts. At some point, I heard Meredith bring another plastic bowl of color to (I am just speculating) "attempt" to correct right then and there. She ending up flicking some of the dye in my eye and at that point she threw up hands and said "I am so uncomfortable right now." She then told me that she felt "too uncomfortable" to properly style me and would dry my hair enough so I could leave. I can't begin to describe how devastated I was/am about this outcome. My hair is now a brownish red (thanks to the covered up blonde and God knows what else) and thinner than ever. I wasn't charge for the color but was requested to pay for the cut which is completely unacceptable after the experience I just had but paid Meredith just the same. I never received any follow up of any kind (email, text, phone, in-person) and to make matters worse: my sister had a cut and style with Meredith the next day before the wedding and she canceled hours before the appointment because she felt "too uncomfortable" given the circumstances with me. I am appalled at the lack of professionalism and tack behind this establishment I've been frequenting for over a decade. While this review is lengthy, I feel it necessary to say that I am not angry. I am not mad. I am just incredibly and inexplicably sad. I know it's just "hair" but it's also part of my identity as how I want to express myself stylistically and that's been taken away for the foreseeable future. I will not be returning to Clutch (painful to say), I do believe they have incredibly talented stylists but unfortunately, my experience has scarred me for life and best of luck to all who book a service with this establishment. It is certainly a shell of its former self.

JENICA and her team are amazing! I go to Jenica for my hair needs and she always takes the best…read morecare of me She has done many different colors and styles on me, she is so talented!

Subi did an amazing job on my hair. I've been struggling to find a good hair stylist since I moved…read moreto Mt hood. I drive a few hours to come here and it's so worth it. Beautiful Salon. Great Vibes. Phenomenal service .

I booked a hair appt and the stylist said it needed to be custom which was more expensive. I've…read morenever been told this before neither have I EVER paid over $900 for a service and have it turn out subpar. Wouldn't recommend

I love, love, love the way that Kelley cut and styled my hair. She took her time and listened to my…read moreneeds. She is very friendly and easy to work with. I highly recommend her!

I made an appointment with Daniel for a buzz cut because my hair is falling out from chemotherapy…read more Daniel was fantastic and we had the best conversation. When he was finished, Daniel apologized for taking more time (because he was being extra careful with my sensitive noggin). Exactly what I needed, an expert, friendly and compassionate barber. Thank you, Daniel.

My nephew was visiting and needed a last minute haircut, she was able to accommodate us the same…read moreday and he really liked his haircut. She was very friendly.

probably a great walk-in place.. but don't make an appointment. I made THREE and never got my…read morenails done. First time I had to reschedule and I called 7 times and no answer and no return phone call. Finally got her and (language barrier) she insisted that I had not called.. we got it rebooked for the following day... I showed up and she insisted it was for a different time (uh no...same time as yesterday) THEN we got it booked AGAIN for the following day and I asked for a hand written card. I showed up the next day and the place was CLOSED!!!!!! I finally caught up with her when she was open and she was unapologetic. NO CARES at all that I had been waiting... no explanation of why she didn't bother to show up. BAD FORM and bad customer service. Again, if you can walk in and get your service you might be ok

Fantastic place!! Everyone is uber nice and accommodating. Linda does my hair and she goes above…read moreand beyond on color...wouldn't go anywhere else in the Dallas