They make some darn fine hats here, and the staff will help you get the right size and shape of hat. If you try to do something like cut the brim down to 2 inches, they'll tactfully and gently dissuade you for your own good, though in the spirit of customer service, I suspect they will cut it for you if you insist. Their house made hats are great quality and look great. I'm not a real cowboy so I couldn't tell you if they'll stand up to the rigors of every day cowboying, but I've been wearing their felt hats outdoors in the winter day in day out and they've held up for years. The machinery to make hats isn't really made anymore, but by gum they keep them running. I once took a beaten Akubra to them for a cleaning and new liner too. They did a great job fixing it up. The "steam bar" is in the middle of the store and is a great place to shoot the breeze with the gent shaping your hat and other patrons, including real ranchers who are giving these hats hard wear and seem happy, so there's my second hand info on if their hats are sturdy. Please remember to tip the gent steaming your hat, he'll take good care of you regardless. All in all, a great shop with great service and great quality, the kind of place that makes you proud to be an American. read more

I drove all the way from San Antonio, only to be met with the most uninspired sales men who acted as if doing his job was a burden. I'll stick to Herbs in San Antonio read more

I came in with my own felt hat, planning to add some ribbons and feathers. The shop down the street was closed, so I decided to try this place instead. When my friend and I walked in, no one greeted us or offered help. Eventually, someone led me to the back to look for ribbons, but they just stood there watching while I sorted through bins myself. I settled for a simple white ribbon since nothing else stood out. It then took about 15-20 minutes just to sew that single ribbon on. Then after feeling disappointed with the service, I decided to check out. At checkout, I was charged a whopping $20 for a single plain ribbon?? Definitely won't be coming back, and neither should anybody else. read more

Catalena Hatters - Hats Near Me - Bryan, Texas

Wish they'd post on their website that they don't shape hats unless purchased from them now. :/ :(((( drove an hour and a half just to see the sign posted on their door. Never thought to call ahead about that but guess from now on I will. I've bought a straw from them before too and always tip even if not charged from prior hat shaping. Other than that, other times there were great visits. read more

Good luck trying to get an exchange on something. Even when they don't explain the policies and their signs do not either. Signs say all sales final but will do exchanged and in store credit. But they don't. Won't be going back here for poor customer service. read more

Very unfortunate that when someone goes in for the first time and purchases multiple hats spending hundreds. The staff wasn't even very friendly. When we left we my husband said have a great day. The lady rudely said what did you say? He again said have a great day and she just looked away. And you explain to the shaper it's gifts for multiple people (mind you this is the first time we have ever went into a hat store like this) he shaped them before we paid for them. Well one of the hats didn't fit, so I called about exchanging because their sign says "all sales final" understood we did not want to return. We wanted to exchange as the same sign says exchanges and in store credit only. I was told "there's nothing we can do for you" the refuse to do an exchange when their process was never explained to us. Lack of communication and their signs are not honored. Was looking forward to doing more business there until all this. Had this been explained this could have been avoided. read more

I've been coming here for yrs and not sure why I never did I a yelp review but here it is. I bought my first "quality" hat here. An American straw. Since then I've bought two felts and two additional straws. All felts are hand made on location and shaped to your liking. Straws are all name brands, pre-shaped or un-shaped. Felts from 10x - 500x. Straws of all qualities. If you normally shop at chain western wear stores for hats, then you've got to try Catalena's. Prices are comparable to the chain on equal quality hats. And it's custom fit So two weeks ago I got my newest, stepped up to a 20x in medium grey, I think. They had to make it as my size was out of stock. After an hour of shaping, the fit is perfect. I've received many compliments on it. You can't come out of the chain stores with a hand made hat. Made just for you. read more

Catalena Hatters - 20X in grey with blk ribbon band. - Hats Near Me - Bryan, Texas

I have gone in here repeatedly for ver the years and never found the staff particularly interested in actually selling or helping me. When I ask them to steam hers that are not theirs, they look at you as if you are diseased and are dismissive. read more

I bought the best summer yard hat here. They shipped it to my house and I've worn it every day. Good selection and customer service. Now when I'm at church my friends complement me and my hat I say, "Bought it at Catalena's in Texas, bug hat no cattle." read more

I've been wanting to get up here for sometime to replace a long lost favorite hat of mine. I've heard so many good things about Catalena Hatters! When my wife and I entered the store we were promptly greeted by Angel who asked if there was anything he could help us find. I've been wanting a good summer straw hat that breathes good for the Texas Summer!!! After looking at several different hats I picked out an American Hat company model with plenty of venting in the crown for letting that Texas heat out! We walked out over to the shaping counter where Travis put his magic touch on it! I didn't have a standard request for a shape either! I picked out a Hat with a 5"inch brim, but you can get them in 4", 4 1/2", and like mine 5"! I asked Travis if he remembered the old PRA "Bull Rider" shape from the 70's? He said he thought he did and described the basic shape. I told him that sounded right and he went with it! When he got through I was very impressed by what he remembered, he nailed it!!!! Outs been a long time since I've seen a good hat shaper in action, but Travis is very good at what he does!!! If you've been thinking about getting a new Lid for your noggin you need to make the trek to Bryan, Texas and let the nice people at Catalena fix you up!!! They also have felt hats by American Hat Company and Resistol. They have other unique items in the shop as well like leather goods, shirts, caps, and cowhide type purses, hat bands. They also make their own hats as well!!! Very neat little place in the heart of Texas!!! read more

Catalena Hatters - Hats Near Me - Bryan, Texas

Never take your hat here for cleaning ! ! They will take a 100x Resistol and gut it out and label it with their own band and liner. This should be illegal . How can this even be allowed? I will be contacting Resistol and Stetson headquarters to inform them that Catalena took my dad's excellent 100x Resistol in for cleaning and gave us back a gutted out Resistol with Catalena logo all over it ....so, so sad. My father was devastated and all Catalena employees could say was we did a full restoration. Which we did not request .. My response was Catalena will never Ever be as good as Resistol ! So don't put your logo on something you did not build ! Last time I checked, Restoration means restoring back to original condition. If anyone has a Question or would like to hear my story call me anytime 51two-888 five 3 five 3 Tc 24/7 read more

Have bought hats from them since I can remember at least 2 straws a year and a 100x felt last year. Today I walk in to get a hat shaped that was purchased else where they immediately turned me down so I guess I will take my business elsewhere read more

Very friendly and easy to deal with. Fair pricing, excellent quality, fast service and shipping. My custom straw hat is nicely shaped, exactly what I wanted. read more

If you are in the market for a genuine cowboy hat look no further than Catalena. Great first hat experience. I walked in and was greeted by a staff member. After having a few questions answered I was able to decide on a hat. Picked a shape and the gentleman went to work on custom shaping it for an excellent fit. It was a very cool experience to see the felts being made in the back while my hat was getting shaped. All in all it was a great experience and I am certain I will be back for another hat in the future. read more

Walked around the store for 15 minutes with none of the employees that were there asked if they could help me. I found a hat that I wanted to purchase, but had a few questions and still no one even walked up to me or my fiancé. First time going to Catalena hatters and for-sure my last. They messed up on an easy $500 by not doing their job. read more

I had a buddy who cooked for trail rides each March and he recommended Catalena Hatters when I told him I was in the market. Said a lot of folks on the Saltgrass Trail ride had their hats made there. I live in Houston, but was not deterred by the 1-1/2 hour drive. Found the shop, went in and told them what I wanted, they sized my head, and said they'd contact me when it was ready. Several weeks later, I got the call to come pick it up - I put it on my head, and it fit like a glove from that moment. All they needed to do was steam the crease I wanted, and I wore it home. No hat I have has ever fit my head as well as this one. That was 4 years ago, and I'm still wearing it and it still looks good after several rain storms and more than a few camping trips. If you're gonna do it, then do it right and head to Catalena Hatters. read more

I bought my first hat here as a teenager in 4-H. You can't find more experience than at Catalena Hatters. ALSO, it is a great way to support local business. Skip Cavenders and head to Downtown Bryan for the best in western wear! read more

My American 7300 just arrived. Best straw I ever owned. Brim and fit to my request. Could not be happier.

Another great hat! Thank you for your commitment to making every hat handmade and shaping it exactly how the customer wants it.

Many of us who wear hats often have a special hat that is good luck or has seen several adventures or is just our favorite---in short, a hat that is an old friend. Through wear, tear, and years, often these favorite hats look a lot worse for wear. For a few years, my favorite hat sat on a shelf in a closet, too dirty and beat up to wear. I'd adventured around with it for years and standard cleanings just didn't work anymore. Not long ago, I found it on a closet shelf and thought it would be nice if it were wearable again. My life these days is more office focused, but I always wear a hat. I found Catalena Hatters on the internet and read about their restoration service. I wasn't sure anything could return my old hat to a wearable state, but decided to take the gamble and send it off for restoration. I trusted my lucky hat to Catalena and they did not disappoint. Catalena Hatters did a miraculous job removing years of stains, dirt, and gunk. A new sweatband, liner, trim, and shaping finished off what I had thought was impossible. When I opened the hat box for the first time and saw my old friend, it reminded me of the day I picked it up from a custom hat shop almost 18 years ago. What Catalena Hatters achieved with my hat was nothing short of amazing. They now have a customer and a promoter for life. read more