Four years ago, when we moved back to Oregon, we were looking for a vet. Cat Care had such great reviews that we decided to try them out. We were blown away by the compassion, kindness and professionalism of the staff.
Two years later, we decided to add a stray to our family. We took him to Cat Care to be assessed. The news wasn't good. He had FIV and was missing some teeth. Despite having a diagnosis that many would write off as a death sentence and recommend euthanasia, Dr. Cornwell reassured us that he could live a long, normal life. She patiently explained the ins and outs of his condition.
A little while later, he started developing a skin condition as a result of his illness. Dr. Cornwell continued to work with us to figure out what was causing it and together we came up with a plan for a special diet and medicine. The medicine was expensive, but she called around and found the cheapest place for us to get it.
Throughout our ups and downs with our FIV kitty, we could always rely on Cat Care for excellent, prompt attention to his health. Several times, I was unable to be there for his visits due to my schedule, but they allowed me to drop him off for assessment and pick him up afterward.
Several weeks ago, our FIV kitty's health took a nosedive. Again, we turned to Cat Care. Dr. Cornwell made time for us, ordered tests to figure out what was wrong with him and patiently made do with the tests that we could afford. They were inconclusive and we couldn't afford the more involved tests, but she wrote up prescriptions to help us keep our kitty comfortable and treat the secondary issues he was dealing with.
Last week, we knew the end was near for our kitty and we again turned to Cat Care. Dr. Cornwell and her team gave us prompt attention and compassionately talked with us as we decided to put our kitty down. They explained the whole process to us to it would be less overwhelming. Even though she was booked solid, Dr. Cornwell stayed after hours to see us for our kitty's final visit.
When we arrived, they had all of our paperwork ready and arranged payment before the service so that we could leave immediately afterward. Before proceeding, Dr. Cornwell spoke with us and tried to answer any remaining questions we had. Her compassion and empathy was evident as she teared up with us, after all, she'd been with us on the beginning of our journey with our beloved kitty.
Before administering the first injection, she advised us exactly what our kitty would be aware of and what he wouldn't be aware of. She gave him the sedative and then left the room, so he would have our scent and our presence as his final memories. She quietly checked in on us and asked if we were ready for the final injection. When the time came, I slipped out because I couldn't handle it. Again, her compassion showed through as she reassured me that my choice was perfectly okay and to not have any guilt. After administering the final injection, she came out and very quietly let me know it was done. She offered me the opportunity to see him one last time, but I couldn't bring myself to go in. Again, there was no guilt or judgment, just compassion and genuine empathy-the same amazing and kind service I've grown to know and expect from Cat Care.
Cat Care has earned our business for life. Our deepest gratitude goes out to the staff and Dr. Cornwell. read more