Our 13-year-old cat was sick and losing weight. We brought her in. She was diagnosed with a bladder infection and hyperthyroidism. The VetTech when giving our cat IV fluids didn't want to wait the 15 minutes or so that it takes, so she squeezed the bag so it would empty quicker, bragging about how she does this on house calls so she can get in and out quicker. The vet gave us 3 options about medication, then left the room. I informed the VetTech which option I wanted. She overruled me and told me which one I was going to do - the $5,000 laser surgery on her thyroid. When I informed the vet I wanted medication, the VetTech continued to argue with me, even telling me which type of medication I was going to use for both the bladder infection and the hyperthyroidism, pill vs liquid.
A year earlier we had brought our 17-year-old cat in for grooming. This VetTech had continued to shave her even though she was screaming. She even handed off the task to a new hire with no experience so she could train her while my cat was having a total meltdown. So on our last visit, I informed Dr. Sue that I didn't want this VetTech grooming our cat. Apparently, the VetTech either heard my comment or Dr. Sue mentioned it to her, because when I called to set up a follow-up appointment for our 13-year-old, over several days no one answered the phone with the call going to voice mail, and no one ever called us back, effectively leaving our cat to go cold-turkey off her thyroid medication.
During the several years we've used this clinic, the VetTech has routinely run down the vets working there, stating that she has to keep an eye on them to make sure they're doing things correctly.
I highly recommend using another vet where the Veterinarians are in charge instead of blinding trusting an out-of-control VetTech who does whatever she wants with impunity. read more