I would not recommend this service to ANYONE, and it's sad because wanted this to work out! I…read morereally loved it in the beginning!
I used Ana's Housecleaning service for just over one year. The first 9 months were great! The cleaners were professional and did an awesome job and if there was ever an issue, I just had to contact that phone number given and it was taken care of. Then, in March, she started sending a cleaning crew that did not do a good job. And I what I mean by not a good job is that things were not dusted, the floors were not vacuumed, there was even a piece of trash left on my bathroom floor once! They would dump their dirty mop water on my front steps leading into my house so that I had to come home and clean it. When they stopped leaving it on my front steps, they dumped it into my perennial gardens instead. I have no idea what chemicals they are using and whether its harmful to the gardens I worked hard to cultivate. I texted with the owner a few times and she did send them back to fix what they didn't do one time, but they still did a terrible job every time. I went this way for two months, still paying full price and being unhappy, so I finally asked for them not to return to my house and to send someone else. At that time, the owner told me how frustrating unhappy customers are. It was not a very legible text, but it insinuated that because I was not happy with this crew, maybe I shouldn't use the service. I responded that I was frustrated. I had guests showing up the next day and the guest bathroom had not been touched. I said I don't pay for someone else to clean my house just to have to do it myself.
After this, there was almost no communication from the owner and they just stopped showing up on my designated day. Once I would look at the clock and realize it was 3pm or 3:30pm and there was no sign of anyone, no contact from anyone, I would text the owner and would ask if someone was showing up today. Within 15 minutes, someone would arrive. Between May and July 21, 2025, every time I texted, I almost never received an answer. I asked if the cleaners could come earlier in the day, as 3pm does not work for me 3 separate times. No answer - and they kept coming after 3pm but only when I texted to ask if someone was showing up. I asked on Monday, July 21 if they could reschedule my week for the following week (I had the service bi-weekly), no answer, no show, never heard from anyone again. I stopped texting and just found someone else that doesn't even do as good of a job, but is respectful, communicative and timely. It just got to a point where I felt extremely disrespected and felt I should be treated better as a paying customer.