While Castlebuilt was referred to us with good reviews, that was not our experience and chose to end the process before breaking ground.
The issue started with the draftsman he uses. He was difficult to work with, focused on problems and not solutions, and refused to communicate over the phone or in person. Texting back and forth is not a good way to design a custom home or problem solve. We passed along our concerns but they fell on deaf ears.
Also, Brian at Castlebuilt insists on using an app for all communications and to manage projects. While the app works to discuss routine items, for more formative and complex issues it is not ideal. This created several problems and did not help move our project forward. Additionally, after our deposit was placed, Brian became difficult to reach over the phone, was unresponsive to our requests. As a result, we soon began to feel like our project was not a priority.
After weeks of unproductive time spent in back and forth "text only" discussions we opted to end our arrangement with Brian and Castle built. Since we'd not been given any finalized plans to review, we felt it would be fair to request a partial refund. He refused, although the contract language did clearly state the deposit was non-refundable. We hope others who chose Castle Built have a more positive and productive experience, but that was not the case for us. Buyer beware... read more