ZERO STARS - DISGRACEFUL, UNETHICAL, AND COMPLETELY UNPROFESSIONAL This was one of the worst professional experiences our family has ever had. Paul Merk of Castle Rock Realty represented my elderly mother in the sale of her home, and the way he handled it was shameful. From the beginning, Paul was condescending, dismissive, and painfully uninterested in anything we had to say. Communication was a joke, calls ignored, messages unanswered, and questions treated like inconveniences. Any concerns we raised were brushed off as if they didn't matter, because to him, they clearly didn't. It genuinely felt like he saw an elderly client as an easy transaction. There was zero advocacy, zero effort, and zero integrity. He did not fight for price, terms, or protections. He didn't explain options. He didn't push back. He didn't care. His only apparent goal was to get the house sold as quickly as possible and move on to the next commission. The entire process felt rushed, careless, and one-sided. We were left feeling taken advantage of, disrespected, and completely abandoned by the very person who was supposed to be representing my mother's best interests. Watching someone treat an elderly homeowner with such indifference was infuriating. Paul Merk should not be trusted with one of the biggest financial decisions of your life, especially if you're helping an older family member who deserves patience, honesty, and protection. This was not just bad service; it was a total failure of professionalism and ethics. Avoid Paul Merk. Avoid Castle Rock Realty. There are plenty of agents out there who actually care, this is not one of them. read more

A particular person, who goes by the name of Beata Zimon-Franczyk, who is associated with this firm has unethical standard. Sellers interested in listing their property should be cautious. Buyers, seeing this name on a listing, should also steer clear of making an offer. Signed contracts mean nothing to this person. ZERO stars, shame on you. read more

My husband and I approached Gary Rose at Castle Rock to sell our property in Necedah as he came highly recommended by another client. I cannot stress enough how friendly, efficient and professional Gary was during the entire process, he kept us informed with daily updates and even those pesky mosquitoes did not stop him! He sold our property to a wonderful family within weeks and we closed on July 6th. We would highly recommend Gary for buying or selling as you can be assured that he will work very hard for you. Happy sellers, Felix & Iris. read more