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10 months ago

Kristin is amazing and very professional. She is definitely a godsend during this process.

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1 year ago

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Cemetery of the Holy Rood

Cemetery of the Holy Rood

(9 reviews)

Having the need to visit a recently departed friend who has been interred in the Holy Rood, I…read moreheaded over on my most recent trip to NY. Easy access from Old County road across from Eisenhower Park, the first buildings are the offices and what appeared to be a mausoleum. I needed to find the burial site so found a small parking lot behind the offices and as I was heading in, I noticed some public restrooms with entrances from the parking lot - so you know, in the need to let that coffee go, I popped in. Restroom was clean and well maintained. Somewhat on the older side, it reminded me of restrooms from grade school. With that business handled, I found the main entrance to the office and after a few moments with the helpful staff, I had a map in hand and an approximate location as to where the plot was. Found the well marked section and spent a few moments figuring out the stone sequence and found the person I was looking for. The grounds are well maintained - the stones are all a certain height - makes for a uniform appearance. I paid my respects, headed out - exits were clearly marked. a Good experience overall

My husband passed away in March 2024 and as expected it was a very difficult time for me as I,…read morealone, had to make all funeral arrangements through many tears. I must share that I remain very disappointed with the (lack of) service I received while seriously mourning my spouse. To make a very long story short, I initially placed a deposit on an indoor, non-glass Niche approximately 2 months (Jan 2024) before he passed from a long and painful illness. Of course when he passed at the end of March, I immediately paid off the balance... Approximately 2 weeks after his services in mid April, I was informed by one one of their representatives that they had glass covered Niches- that would allow his family (and I) to "see" the URN through the glass. This sounded so much more comforting to me and I immediately informed the gentleman that I'd like to place my husband's ashes in that type of Niche instead. He escorted me to the columbarium where he proceeded to show me "Un-occupied" NICHES for additional money. No problem, I placed a reasonable deposit the same day- feeling quite content with my decision.. I returned a couple of weeks later to finalize the balance owed and met with a different representative this time. Upon handing over the check, he suddenly tells me that in order to proceed with the transfer of the URN, I'd have to secure a notarized permission from each of his 5 adult children (from a previous marriage). #1 I explained that they each lived in differing states, #2, they probably would not be visiting or at least, scarcely visit due to the distance and #3 they were not a part of the burial plans at all, financially or planning wise. Despite my chronic assistance that day and beyond) that I (as the sole person that signed ALL previous burial related docs), the man said "that's the rule." Of course I asked to speak to a Supervisor (who was not available) and by this time, I was crying profusely. A "supervisor" called me 2 days later and said she'd bring up my situation to the cemetery's board the following day. I sincerely expected that as a business that catered to grieving individuals, they'd FULLY understand my plight and my request to transfer my husband's ashes to a glass-doored columbarium niche as I expressed repeatedly that his adult children were not disciplined enough to submit to such a request, thus causing me additional emotional pain- for God's sake they did not collaborate with all of the decisions I made to ensure that my husbands last resting place was as I wanted - as I requested as it was my decision alone. I tried and tried to plead with them over many weeks (even hiring an attorney) but they refused to budge.. How sad it is that I had to go through so much unnecessary emotional pain simply because I wanted to move my husband a mere 30 feet, in the same building and on the same floor. I had paid the additional fees in FULL thinking they would have had some sense of decency and empathy to honor a customer's reasonable request. Remember that I was NOT told that I needed his children's notarized signatures when I initially placed he deposit.... Through this day, I remain very HURT and ANGRY and wish I could remove my husbands' remains from Holy Rood Cemetery for their lack of empathy - who can one run this kind of business when the grief is so intense? I would NOT recommend them - while I know it's a BUSINESS, they should have assisted me with my request as there are exceptions in every aspect of life. They should have worked with me!!!!!!

Cassidy Funeral Home - funeralservices - Updated May 2026

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