Friendly staff, good prices, and a wide assortment. Their team is really nice, was patient showing…read moreme options, and helped me find something really beautiful and one of a kind. The checkout process was really seamless and they ensure you have everything you could possibly need. They also offer resizing services! If you're looking to purchase jewelry or bags and are open to something previously owned, it's a great place to check out!!! They also have a wonderful assortment on their website.

I have been a loyal customer at Oliver's for 8 years (and actually purchased this exact Bottega…read moreWallace bag from them 2-3 months ago for $2,500). My experience today highlighted serious issues with how sellers are treated. I initially brought photos into the store. Staff (John) sent the photos to the owner's son, Jarred, who responded with an $1,800 cash quote. I went home to retrieve the physical bag and brought it back. The associate logged the bag's condition internally as 9/10 (excellent, with dust bag) and resent photos. Despite explaining three times that I was feeling unwell due to low blood sugar and asking them to speed up or offer a piece of sugar, I was made to wait over 30 minutes while customers who arrived after me were served first. I left briefly to eat nearby and returned. Upon returning, I was suddenly told the offer was dropped to $1,200 cash. When I expressed frustration, I was publicly told in front of other customers that I was 'confused,' and was offered $50 for my 'time' which was only reframed as 'coffee money' after I became visibly distressed by the public humiliation. To de escalate, Joe the manager moved me to a private back room. Once inside, the associate admitted that the original $1,800 quote was indeed real. They eventually "honored" the $1,800 payout, and management apologized both on site and in a follow up phone call. I hold a full audio recording of the resolution inside the back room cause I didn't trust them anymore after basically calling me a "liar" in front of others. Advice for future sellers: Be aware that they actively pay $20-$30 for positive reviews, so online ratings do not reflect every customer's reality. Be careful answering questions about why you are selling, as seller vulnerability is often used as leverage. Get every quote in writing before walking through the door, and do not accept sudden price drops after being made to wait.

I visited this place as I needed to get a loan using some jewellery. I was more than pleased by the…read moreexcellent customer service. Both individuals I spoke with were polite and professional and offered me a very fair interest rate on a loan for my jewellery. I would highly recommend using their services.

Selling or pawning your jewelry is a hard thing to do. But this business made it easy…read more Walking into this store I was warmly welcomed and assisted right away. They even offered me a coffee or tea. My items were assessed and very fairly priced. Before I knew it, I was handed over the money and given clear instructions on how the loaning process works. I left feeling that my items were safe until I'm able to go back to retrieve them. This was quick and easy. The staff was very kind and welcoming. I defiantly recommend DJL.

I came here in May to sell my Rolex watch that I had for a long time. It was a nice watch but a bit…read moretoo small for me and no date, so I decided to let it go. Adrian helped me out. He's very experienced and explained everything clearly. We talked a bit and came to a deal that felt fair. Store is easy to find and clean. Good service. Came back in again today to sell something else and dealt with Adrian a second time. Just like before, smooth experience and I left happy. Appreciate the consistency!

I don't usually do this type of thing so this was my first experience ever selling any gold…read morejewellery. Over the Holidays, my family decided to do a deep clean of our house and we found a lot of random chains, rings and bracelets we were unsure of. We brought them in to Oliver Jewellery after seeing all their commercials to have them check if it was of any value. I was honestly very happy with the service provided here. The staff was all very pleasant and kind and was able to walk me through the whole process and explain how my items were valued. I was seriously very happy with how much my items were appraised for, I ended up selling everything! Overall, it was a very easy and seamless transaction and I felt very safe. The value of my jewellery was worth a lot more than I expected so I will for sure be returning with more items soon!

Expect to receive less in person than the website says you will. They listed buying at 199 a gram,…read morehowever I only received 483 per 2.5g assayed Valcambi Suisse bars. I feel like this was a rather shady business practice, when I asked why the price was lower they said they were splitting the price they pay for the 5g bar, because for some reason they don't have 2.5 grams bars listed. The 5 gram was 957, divided by 2 for 483, however the 1g at 197 multiplied by 2.5 is 492. If this business was honest, the price I would have received would have been somewhere in the middle. However this company seems to be doing the most to pay you the least. Be careful when dealing with this company.

Oliver was a honest and totally professional person to deal with. I will definitely recommend and…read morecontinue to be a customer. Amazing experience. No nonsense.

I was very pleasantly surprised and happy with my experience visiting Muzeum today. The location…read moreand lay-out are great (best to call ahead if accessibility is a concern). Neither dark alley, nor seedy nameless locked door in sight (I have been to some of those - be forewarned and walk away). There is an internal locked door however, and rightly so - your consultation will be confidential and secure. Daniel and Justin behaved with utmost courtesy and professionalism. Daniel took lots of time to walk me through his assessment of all my items, and I received sound advice that helped me make decisions I felt good about. I am very sensitive to the pushy "know-it all" sales approach, and trust me, this experience was far from it - these guys are friendly, warm and respectful. I will refer friends and family, and will most certainly return when the opportunity arises in the future. Thank you!

Came across Muzeum a while ago (dinner at the place next door), and have been coming back since…read more I've bought bullion for some time, and saw their window ad - very happy with my experience. Gentleman inside was friendly and not pushy at all. I've started buying mostly online and occasionally come in to pick it up. Real pleasure to leave a glowing review. Too bad they don't open up a bar here - would be a great place to go for a few drinks. On a serious note, what I liked most were (a) service, (b) selection, and (c) the options they give. By options, I mean they will ship you your purchase, both buy and sell, and even convert some of my stuff into bars of gold. Could not be happier, and never once argued. Good job Muzeum! Ps. I think they are now by appointment only - guy told me they were clearing out some inventory and would be back to full service by April 2017.

Pre‑Order Nightmare. Buyer Beware: Six‑Month Delay, No Accountability!!!! placed a preorder with…read moreToronto Gold Bullion (TGB) under their advertised 2‑day FastShip delivery guarantee, expecting a simple, straightforward transaction the way any customer service should be. Instead, my order turned into a six‑month ordeal that caused me an enormous amount of stress and frustration. What should have been a routine purchase became one of the most exhausting consumer experiences anyone could have. My emails went unanswered for long stretches -- sometimes 6-7 weeks with no response. Updates were vague or nonexistent. At one point, I was even told that I would need to pay for the time spent reading and responding to my emails, which added even more stress to an already difficult situation. At no point did I receive any clear documentation or proof that my order was actually being sourced. There was no indication that my order would ever be delivered. Watching months pass with no transparency, and feeling like I was being punished for asking questions or filing with government oversight agencies, was incredibly stressful -- especially when you've entrusted a significant amount of money to a business and have no idea what's happening behind the scenes. When the delay became completely unreasonable, I escalated the issue through the Better Business Bureau and provincial consumer protection services. Even with these agencies involved, communication from the company remained sporadic and unhelpful. Deadlines were missed, explanations kept shifting, and requests for alternative solutions using in‑stock items were dismissed. It felt like every attempt to resolve the situation was met with resistance or silence, and the stress of not knowing what was happening only grew. As the situation dragged on with no progress, I reached a point where I genuinely didn't know what else to do. Things only began to change when I consulted a paralegal to understand my rights and prepared to file a Small Claims Court claim. I even considered contacting local and federal police services and other government agencies for guidance, simply because I felt completely stuck and overwhelmed. When you're dealing with a half‑year delay and no transparency, you start looking for any legitimate avenue to get help or clarity. Only after significant escalation and maximum pressure did the company finally agree to ship part of the order and refund the remainder. I did eventually receive my partial shipment and refund, but the process was far more difficult, stressful, and drawn out than it ever should have been. The emotional toll of dealing with months of uncertainty, unanswered messages, and inconsistent communication was honestly draining. In my experience, TGB's preorder system allows customer funds to be held for long periods without clear timelines, accountability, or evidence of progress. This is extremely concerning given the substantial amounts of money customers entrust to bullion dealers. Their advertised ratings also do not match the reality reflected in many recent customer reviews, which potential buyers should pay close attention to. Based on what I went through, I strongly advise anyone considering a preorder with TGB to review recent customer feedback and proceed with caution. In my own experience, other Canadian dealers such as Border Gold and SilverGoldBull have been far more reliable, communicative, and transparent. This review reflects my personal experience and opinion as a consumer.

They make sure that you have a good experience every time. They shake your hand, look you in the…read moreeye and give excellent service.

We've made several purchases at Moshe over the last almost 10 years. These include everything from…read morea Tissot watch, to a silver chain, to replacement batteries, and items in between. We recently returned to Moshe for a bundle of watch battery replacements. Although the mall was very quiet, there was a steady stream of customers in the store. We were noticed immediately at the door and the gate opened to let us in. We were quickly greeted by another staff, who asked what we needed (which was 5 watch battery replacements on this occasion.) She let us know that we could check the items in for the work and return in half an hour. We left to browse the mall and duly returned not too much longer than the allotted half an hour. Once again, we were immediately let back in the store. I recognized the lady who attended to us for the pickup. She advised that one of the watches was not in fact working. Her assessment was that it likely wouldn't be worth investing more money into fixing. The other 4 watches were all ready to go, complete with updated date and time settings on all of them. I really appreciated that they will recognize the value of not using a credit card, and give a discount accordingly. In the past, the proprietor Ray spent a patient and fulsome amount of time with me to review pieces I was interested in. I also like that they update their inventory regularly, so there's always something new to look at for an upcoming occasion. It was the only reason we had for going to Promenade, and definitely worth returning.

Amazing service and great staff who know the meaning of service!! Would definitely recommend this…read morebusiness to everyone!

Really great jewellers. Amir is great. He really took care of me in educating me about quality of…read morediamonds, gold etc. He's been in the business since his teens and knows a lot. All the staff are very friendly and patient. Selection of items is great, lots of variety and Amir can basically design anything for you that you want. The store itself is quite nice. It's newly renovated since they originally opened. I'll definitely be back and recommend Amir for all your jewellery needs!

This past week I visited Finest Gold Gallery hoping to find a gold chain and cross. I had the…read morepleasure of dealing with a lovely young lady named Tara who helped me find exactly what I was looking for. She was patient and very knowledgeable. Also, she was kind enough to fix a necklace of mine that was badly knotted and she cleaned a small gold medallion for me that looked brand new when she handed it back! She did both these things for me free of charge. I give Finest Gold Gallery 5 GOLD stars and I recommend them to anyone who is looking for quality merchandise at reasonable prices, and wonderful customer service.