I totally agree with you.
Not only staff are incredibly rude but also the managers. They do not treat their workers with respect. Workers in the warehouse are used and made to work additional hours without being paid extra. Its mostly polish people who work for their POLISH BOSS, who treats them like dirt.
I believe that customers are lied to! We, customers are told by the employees that the business operates as a charity and the clothes are send to help poor children in Africa and Eastern Europe, but in fact we don't know where they really go. Also, the billboards clearly state that the stuff they buy it goes to Africa and Eastern Europe, but in real life those items are send to second-hand shops in Poland, Russia etc. I think that there is no need to add that the business gets a lot of money from those items, and what they pay us for those items is just ridiculous. Most of us don't really know what they do with their stuff and believe that they are really helping children in poverty. They pay 5p per kg for books and cd's, then, they sell it onto another company which gives them a lot more money than 5p per book or per cd, some books or cd's even cost £10, and you are only getting paid 5p per kilo, that's funny!
I am certain that we, customers, should be informed clearly that only the worse stuff goes to poor families in Africa. Have you wondered why employees search through your clothes and chuck away some of them? That's because some of your stuff might not meet the conditions in countries like Poland, Russia etc. where they are sold, no one wants to buy smelly, dirty clothes. But of course people in Africa are not picky, and they would wear everything you gave to them, but of course the business is not making a lot of profit on those poor people so whats the point sending better clothes there when they can sell it to more richer countries for good cash. That's the sad truth!
In addition, employees lie to customers about the kgs they bring, therefore, they pay less, and do you know what happens to your money? It goes to employees pockets! Also, lots of stealing by employees takes place. And, employees make their own accounts on websites where they sell books and cd's and they make a profit on their own. read more