If I could've left NO STARS, I would have. I placed a $70 order at 5:49pm and I was told that it would be ready in 40 minutes. We had company coming and I told them to just go ahed and pick it up on their way over. When they got there at 6:35pm, they were told the order had not even been started yet.
The cook was "on a break" and they refused to refund my money. Another half hour later, they got the food after having to wait and I was missing my cheese breadsticks. I called and asked for a manager and was told I was speaking to one. He said I could come back or get the money back. I said that we had waited well over an hour by now and that the employees had been rude to my guests and I was quite unhappy. He proceeded to just hang up on me.
This is not the first time I've had complaints at this store and nothing is ever done about it. I'm really tired of getting ripped off and being treated so horribly all the time from this Casey's! You have a HUGE problem at this store and it needs to be addressed. I'm pretty sure I won't see any money back either - what a joke! read more