We stay here every holiday with the family and you just can't beat the Loews!…read more Great food...The Stilwell restaurant on site, is solid. Great breakfast daily. The lounge is lively with beautiful people, first class service (even when busy), a solid flatbread and tasty drink concoctions!! Beautiful, well appointed rooms and incredibly clean, up to date and awesome skyline views. Top it off with a fantastic location in the Crossroads...this is a must stay any time of the year!!

Valet & front desk were lovely. It ends there. I was disappointed to not receive a room overlooking…read morethe true city... not the crossroads and another wing of the hotel - after requesting such on a very slow Sunday. But hey... we got the top floor and could see the Ferris wheel and directly into other spaces of the hotel. The bathroom- supposedly luxury towels but were extremely frayed and thin. The amenities were fine but not special. The toilet is separated by a frosted 1/4 wall... but yet provided no privacy. It did serve to hide the look of the toilet though if that was merely a design decision rather than customer experience choice. The lighting was subpar. The internet was non existent and tv.. not even the option to stream your own Netflix. Which we needed because there was nothing else to do in the hotel (besides drink at the bar or swim with the rowdy kids on the terrace level ... or whatever that was). I woke up so tired after sleeping in the hot room (turned temp down as far as it would go, and had to kick off all covers) Just awful. When going to bed by 9pm and waking at 7am I should've felt rested and renewed. It was absolutely not my experience, nor my daughters. Overall, it's not at all the worst place... but definitely not near the top of nicest either.

This hotel is a VIBE. I was in town for work and got the opportunity to stay here for 2 nights. It…read morewas such an awesome place, I loved the detail and intention behind the design/ aesthetic of the hotel. First off, the hotel is located in a great area. I don't know KC super well, but would definitely say that Crossroads area a super solid spot to look into when traveling. It was surrounded by restaurants, coffee shops, bars, etc. very local feel. The hotel itself has a very simple and rustic feel, but is still modern and artsy. They have local art from artists in the main areas, and the rooms are adorned with brick, wooden touches, really cool lighting, and super comfy beds. They have a mini bar and fridge in the rooms, which you can purchase items from. They also had local products for toiletries which I thought was really cool. The workout room isn't super extensive, but I lucked out and saw there was an Orangetheory 2 blocks away (my regular gym) so I walked there. Parking is street or VIP only. The staff were incredible and helpful, I thoroughly enjoyed my stay here!

I came back for another work meeting and had another 5 star experience. From parking to check in to…read moremy stay it was wonderful! I was able to get into my room before 11am the day of arrival. Had I not been able to get in, they would have graciously held my bags, so I was surprised when they gave my room key so early! The king atrium room is REALLY worth the extra $$ and it's so spacious. unfortunately I only spent about 8 hours in my room and my eyes were closed for the majority, but it was fab. The pillows, the bed, everything was so comfy. I had to return to the hotel to grab something from my room and the valet was awesome to just let me leave my car for about 5 mins and even chatted me up, super friendly. Check out was a breeze and overall all the staff was so friendly, it was almost surprising how cool everyone was, and I can't WAIT to come back again.

Unusable Internet speed. If you're planning on doing any business, you can't at 1.8 Mbps. (see…read morephoto) The breakfast is inedible slop you check in and there's a and an unpleasant guy at the front desk that tells you "absolutely no children under 18 allowed unaccompanied anywhere in the hotel". He felt the need to reiterate that as well as point to the posted sign. My daughter and I looked at each other, knowing yeah, you can get bent if you think that's going to happen. Well, it's a soccer weekend and the place is full of 15,16 and 17-year-olds. if this was a policy, it should be stated before you check in. We ignored it. regarding the Internet speed, the lady at the front desk was apathetic and said she would tell her manager. Summation: horrible service, and apathy

We had a nice experience at Home2 Suites Downtown Kansas City…read more We stay at many Home2 Suites when traveling and this one although older is very nice in my opinion. We pulled directly into the garage which is under the hotel. There is a door to the hotel in the garage and a doorbell where the staff can buzz you in to a secure elevator lobby. Th elevator will bring you up to check-in desk which is modern and spacious. The front desk attendant was very professional and efficient. Our room was spacious, included a couch, desk, closet, kitchenette with dishes, microwave, dishwasher, full refrigerator, stovetop and coffeemaker. The bathroom was clean and was stocked well. Most importantly the bed and pillows were very comfortable! The hotel does allow pets so we did have a few on our floor and we could hear them while walking down the hallway but not once we closed the door to our room. In the morning they provide a free breakfast in the lobby with a nice dining area. It's premade eggs, sausage, breads, etc. Breakfast is decent. The lobby also has a nice lounge/work area. We were not there long enough to check out the gym, pool or other amenities so I cannot comment on those items but from our experience, we enjoyed our stay. The hotel is also located in a great spot to walk to restaurants in the freight district and several other restaurants and bars from there.

Marriott brands have gone downhill. The people at this hotel are great, but for the cost...I'm…read moretired of going to Marriott brands and seeing worn chairs, dark rooms, crappy showers, and old-as-hell televisions that either have cable (that still exists? lol) or whose casting options are an absolute joke. Quit charging so much for your boutique-ish properties and having them be subpar. Just another mammoth corporation that sells its legacy and its soul for a buck. This hotel is lucky to have the friendliest, service-oriented staff. Without them, it would be another "meh" Marriott hotel.

This hotel was kind of a miss. The lobby is super nice and staff was friendly. Rooms were stylish…read morebut the details really weren't there. Grout in the shower was dirty. Towels were pretty threadbare. Beds were very uncomfortable, with slumping in the middle, and smaller than a standard king. I expected better from this hotel. Wouldn't stay here again.

We enjoy it here. Have had some issues in the past with water not working, toilets not flushing,…read morebatteries on the locks dying and being locked out of our room, also putting us into rooms with guests checked in already and vice versa. But overall it's a vibe. People are usually kind. Rooms are mostly clean. It's a very good location downtown with street car access nearby. Rooms are becoming a little dated and worn. But it's still way better than a Hampton.

Hotel Phillips, a beloved Kansas City landmark, first opened its doors in February 1931 as the…read moretallest hotel in the city--20 stories high with 450 guest rooms--at a cost of $1.6 million. It was built on the site of the Glennon Hotel, where a young Harry S. Truman once ran a haberdashery. Designed in a refined Jacobethan-meets-Art Deco style by the firm Boillot & Lauck, the lobby's black glass ceiling, walnut paneling, and the striking 11-foot "Goddess of Dawn" sculpture by Jorgen Dreyer have delighted visitors for nearly a century. Honored with placement on the National Register of Historic Places in 1979, the hotel has undergone thoughtful restorations--including a major $20 million renovation--and today blends modern comforts with its original elegant charm as part of Hilton's Curio Collection. I stayed at Hotel Phillips for three nights while in town for a conference and overall enjoyed the unique character of this Kansas City landmark. The room was spacious with plenty of natural light, and the front desk staff were attentive--I especially appreciated the text message check-ins during my stay. The Art Deco style of the property is still a highlight, though the hotel could use a refresh of paint and carpet to better match its elegant history. Unfortunately, the pillows were uncomfortable, which made sleep less than ideal. Service was a bit inconsistent. While the front desk was professional and helpful, housekeeping missed my room one day, and the valet/door staff were sometimes loud and less polished than I'd expect from a hotel of this caliber. On the plus side, breakfast in the restaurant was a pleasant surprise--the omelette was well-done and the service attentive, though the coffee could be stronger given Kansas City's vibrant coffee culture. Despite the hiccups, the hotel's charm and history shine through, and with a little updating it could easily balance its vintage character with modern comfort.

25 years of travel and this is the least impressive Hilton property ever…read more Highlights include - given a room that had clearly been smoked in and the towels from the smoking guest remained, one stolen car, no housekeeping service over 3 days, a rude night desk clerk, and more. Hotel offers no parking other than a permit lot they contract with. They give you the usual legal wording that they're not responsible. Cars were broken into and stolen all 3 nights. Apparently this hotel is striving to not make you want to return.

I spent 3 nights at this hotel due to a work conference and had absolutely no issues. Each person I…read morespoke to was extremely pleasant and professional. I arrived at the hotel several hours prior to check in and at noon was able to get a room for a much needed nap. I was able to grab something to eat during the continental breakfast time. The hotel room was well stocked with enough towels and washcloths and the fact that there was a microwave and refrigerator was the best. Hampton Inn and Suites was in close proximity to several restaurants which made it very easy to walk to or simply jump on the streetcar. My room was on the 2nd floor facing Main Street and I thought the bright lights from the restaurant (Streetcar) was going to be a problem, it wasn't. Check out was a breeze. I would definitely recommend staying here.

This was a great place to stay with some historic charm…read more The staff was great form the valet to the housekeeping. The workout room is solid. Not huge but they have what you need. Coffee in the room and a coffee bar in the lobby. Whats not to love? This is a really neat place to stay when in town and it's in the center of everything.

If you're looking for a hotel that won't add stress to your wedding weekend, look elsewhere. We…read morebooked Hotel KC because our friend's wedding was hosted there, and since we were driving up from Texas, we wanted to make things easier by staying at the venue. My boyfriend was one of the groomsmen, so his weekend was already packed. We checked into the hotel on Friday so we could help the bride and groom if needed. When we got to our room, I noticed the door didn't close all the way. I'm usually pretty cautious about hotels and Airbnbs, so I asked the front desk to fix it right away. My boyfriend had to leave for the rehearsal shortly after dropping off our luggage. A maintenance worker came quickly, but after 45 minutes, he removed the metal latch plate on the doorframe so the door would shut. I told him that didn't seem right and completely defeated the purpose of the lock, but he didn't speak English and was using Google Translate. He said it was a temporary fix and that the front desk would assist us later. The door did close, but it felt like anyone could easily break in. Since we had a busy schedule, we left for the rehearsal dinner around 6. After dinner, we returned and asked the front desk whether the door would be properly fixed that night or if we could switch rooms. The front desk agent said they had multiple weddings that weekend, so all rooms were booked and nothing was available. She also said, "Our hotel is very safe, nothing happens." That's not something you want to hear as a guest. If I'm paying for a room, I expect to feel safe, not wonder if I'll be the first to experience a problem, especially since I had multiple expensive camera gear with me. We insisted on having the door fixed before bed, so they sent an "engineer" upstairs. When we explained the issue, he told my boyfriend that the metal piece on the doorframe was just for "aesthetics." At that point, my boyfriend was pissed. He grabbed the room key and a plastic spoon, propped the door open in front of the engineer, and demonstrated the issue. The engineer ended up calling two more maintenance workers and told us to leave for our event while they worked on it. We had to go downstairs for a late-night meet-and-greet, so they stayed to fix the door... again. When we came back around 11:30 PM, someone was still working on it. They reinstalled the metal plate and told me to slam the door hard for it to close. We had to do it multiple times, at midnight, while our neighbors were sleeping. He said it was the best they could do since no other rooms were available. We were exhausted and just went to bed. Saturday morning, the day of the wedding, my boyfriend left at 8 AM for suit fitting and to get ready with the groom. He asked me to check with the front desk, and they said we could switch rooms, but not until around 3 PM (normal check-in time). I reminded them that the wedding would already be happening then, and they apologized for the inconvenience. They sent yet another maintenance worker around 9 AM, this time with a drill, loudly working on the door and frame. I couldn't stay in the room with that noise (video), so I ended up spending time in the groom's suite. It was frustrating to pay for a hotel and barely have any time to relax in the room. There were constantly maintenance workers coming in and out, and I never felt safe being there alone. They finally moved us to a new room at 1 PM, right in the middle of the bridal party photos around the hotel. I couldn't carry all our luggage myself, so my boyfriend had to help me while wearing his groomsman suit. After everything, the hotel never apologized for the inconvenience or offered any kind of compensation. Overall, I'm extremely disappointed with their service. If this had been my wedding weekend, I would not have been this nice..

We really enjoyed our room, view and hospitality. The history and memorabilia are displayed in…read moredifferent areas, which was neat to read and learn about. Restaurants and entertainment are at walking distance. Upon check in, front desk communicates via text message to ensure your stay is going well. Personally, had high hopes for the breakfast buffet, but was disappointed -- warm potatoes, breakfast burrito had an aftertaste and eggs were too runny... price is at $22 per person. Parking options are valet or self-parking, different rates depending on your choosing. Nicely decorated for Christmas season.

My wife and I have been staying at the Hilton President for decades. Two actually. We've stayed…read morethere since they reopened in 2006 and that was 20 years ago. We used to drive up from Wichita where we lived and I remember staying there with my parents when we flew my mother out at the time Garth Brooks played the T-Mobile center. It's always been a good hotel and they don't miss much however this time there were a few things that were irritating. When you arrive to the hotel, you must go in and check in before you can park in the garage. However, the rear entrance to the hotel is locked even though the sign says the door is open from 6 AM to 10 PM. Calling the front desk on the intercom system was of no use because they cannot unlock the door remotely. Also checking in on the Hilton app does not grant you a virtual key until you check in at the front desk. So you cannot park your car or enter the hotel from a convenient entrance until you go around front and park in the valet space to go inside and register. It's a silly and frustrating exercise every time. However, usually the back door is not locked. Our room was very nice, but the AC didn't seem to cool very well we were both very warm and sweaty while trying to sleep in early April. The icing on the cake was House Keeping tapping on our door with a key card 2 1/2 hours before check out to see if they could come in while we were still sleeping and we had the do not disturb sign on the door. We were not amused. There is no ace machine on the second floor, so don't stay there if you want ice. In the back of the hotel, there was an electric scissor lift parked under the fire escape, prohibiting the stairs from coming down to the ground. I'm not a fire marshal, but I'm pretty sure that's a huge violation. However, both Richie and Tyler working at the front desk, were the bright spots of the stay along with Jennifer, the bartender in the Drum Room. Richie and Tyler apologized for the shortcomings and gave us some coupons to try to make things right. We appreciated the gesture. I know local management isn't responsible for the shortcomings of the Hilton HHonors app, but they are responsible for training their staff.

This review is for a one night stay while passing through the surprising lively city of KC. Very…read moreglad to have come through here. Booked via Expedia Pros: - More effectively priced vs many of the competitors here. Hotels have all the all the expectations in modern travel, and a few extra niceties. Exercise room, WiFi, good showers, etc - Good proximity to downtown KC, which I have to admit is a very neat area - A lot of art hanging in this place. Hard to tell sometimes if this is a hotel or a modern art gallery. - Building definitely feels repurposed but in a good way. Architecture works (this can cut both ways however) - Staff was very accommodating to my needs. Even did an easier room change without my asking - Nice bar area. Ray the bartender was good conversation. Cons: - The parking is definitely concern. Valet service necessary or street parking is a dice roll. Runs an additional $24 - One of the bigger downsides is you can really hear the street if you're on that side of the building. If you're a light sleeper, it will be an issue. - Not the flashiest hotel in the area. Shorter building and not as great views (nit pick) - $18 for a beer and one mixed drink. Ouch!! (nit pick) - Its possibly they may have had a staff shortage this day. Bottom Line: -Better spot than some of the business hotel stays I've had. Very pleased and would revisit.

I was staying here, and had the unfortunate experince to meet one of the valet workers. my car was…read moreparked in front of the valet sign and between the signs posted by the city stating "3 hour parking mon-fri". I was in front of the posted "no parking cart only sign" and well beyond the valet street sign. I was then threatened and as I walked back inside to resolve the issue, the bigger man was on the phone giving somebody my license plate number saying "we're getting you towed" very disappointing. Used to stay here all of the time, will not be returning.

How does this hotel only get 3 stars?!?!…read more Rooms huge, clean and well stocked. The location was perfect. Beds super comfortable, view of the pool beautiful. We had a room tidy when requested. Amazing amenities. My husband enjoyed the spa. We we're staying there for a retreat. The only downfall for me was that our Christian retreat was during a young dance competition so there was conflict between the two experiences. We were there to learn and restore. The dancers were high energy. Overall, I still felt rested and enjoyed our stay. The hotel food was not that good for our conference, but my expectations were low. I'd stay here again if in KC.

Definitely a solid three star experience. The location is…read moreprime, and it's great to be able to walk to stores and food places without leaving the building. It definitely works as a conference space Staff was generally kind and accommodating- HUGe kudos to Jeffrey in the bar who gets five stars and needs a raise. He made our last night so special and was very aware of the cocktail menu, providing recommendations HOWEVER- for something that calls itself a luxury establishment, attention must be paid. The rooms are in SERIOUS need of updating and a deep clean. My colleague had roaches in his room and I had a weird slime mold growing behind the trash can, even though housekeeping came it's clear everything is very surface level. I would also recommend revisiting the policies for when guests receive deliveries. I have no idea where customer service went in the last few years but I received a very important delivery of medical supplies and the staff could not only not find it but I was not notified and nobody offered to bring it to my room, once it was finally found, a second delivery had already been issued and we were told the "fee would be waived" when it should've been found the first time. There is definitely room for improvement to take this place to the next level. When I told the front desk about the mold, they offered for me to change rooms but since I was leaving the next morning, didn't want the hassle but there was no apology or any offer of anything else for my troubles as a bonvoy member I may stay here again if there's a work event but I will inspect the rooms closely and expect better as the area is booming