Please avoid this place. I've taken two shirts there for alterations on separate occasions, and both times I had to return twice due to week-long delays because the alterations had not been started. read more

Gave him a brand new $138 Lululemon Smooth Spacer Classic-Fit Pullover Hoodie, there were no stains at all, and gave it to me back saying he could not get the stains out! In addition, there were iron marks all over the place (see pics). I am so mad! read more

Cascade Cleaners - Stain that was not there when I drop it off - Laundry Services Near Me - San Diego, California

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Outstanding service, reliability dates on returning items. Friendly. I can't speak highly enough about Tree and his dry cleaning. I've been a customer for over 25 years. read more

There isn't too much to say about a dry cleaner unless they royally f#ck up your clothes, and my single experience here was not a bad one. Was it remarkable? No. I mean, how remarkable is getting a suit dry cleaned in the first place? The answer is: it's not. The price: $14 for a pair of pants, a coat, and a shirt. I should mention that this price is a few bucks cheaper than their competition down the street. One thing that I will note but I'm not totally sure that it's accurate and it is that I believe that they do all the work on-site while other dry cleaners send the garments out to be laundered. Once again, not 100% sure but I believe this to be true. It's wedding season in my group so I'm sure I'll be here quite a few times in the next few months... read more

WARNING! If I could give zero stars, I would. Listen to the bad reviews on here, unlike I did. This dry cleaners destroyed my sweater by shrinking it to a toddler sized sweater. It was an expensive cardigan that said hand wash or dry clean on the tag. I chose to dry clean it because I like taking care of my expensive items. After confronting him about the ruined sweater, he asked me to come back a few days later so he can try to stretch it out to "fix it". I went back to pick it up and what a surprise, it couldn't be fixed. He began to blame me for bringing it in already washed and shrunken...I literally have never even washed it. I demanded he reimburse me the cost of the sweater. He only gave me a portion of what it was worth and also tried accusing me of being the one that brought it in ruined just so I can blame him...so you ruin my expensive clothing item then accuse me of being a liar?! What a joke. Horrible excuse of a business. Avoid this place at all costs. read more

Great service, fair prices, been going there for years without an issue. Family owned and run.

Great quality and great price point. You're not going to get next day service but if you can wait a few days this is your place. I've had laundry and dry cleaning service without any issues. I think they also offer alterations but don't quote me on that. read more

I've been going to Cascade Cleaners for several years and have always been happy with their service. The owner is very friendly, and the prices are reasonable. I highly recommend this place. read more

I haven't had any problem,that includes tailoring as well as dc. Pleasant to deal aith

The owner has a very bad memory or doesn't want to accept responsibility for his wrong doings. He will argue about his F-up and try to make it seem like it was your fault. Hes quick to lie about conversations, and fails to correct his mistakes . If you are still using this wack a$$ business, it's just a matter of time before you are on here writing a review similar to this one. read more

So rude! And I doubt they also have discrimination on colored people. Some people don't understand why there are negative reviews here and I just found they are all white people. So I went to get my jeans tighter and talked with the tailor lady, we both agreed that she should cut some from the back. But when I got my jeans back, the buttons in the front were not in the middle anymore! You can see the pic I posted, the middle buttons are no in the very right side and it's so obvious and weird. I went there TWICE to try to talk to the tailor again on the time the owner asked me to, but the tailor wasn't there at all. I just wanted to get my jeans well done. On the third time I went there on the time the owner asked me to, the tailor was still not there. And the owner also agreed that my jeans was so weird because it was so obvious. So he said I can only pay 2 dollars less‍ but my jeans was still destroyed! Compared with those 2 dollars I want my jeans good! But this place is very close to me so I still plan to come back. You know what happened today? The tailor yield at me because I complained about the jeans! She said she did very very hard work and didn't want to do my business anymore because I got those 2 dollars. I tried to told her in a very polite way that I had come there three times to look for her and it's the owner's decision, she just left and left me alone in the front desk. The owner was the person who gave a cheaper price and he behaved like it wasn't his business at all. That's their attitude and costumer service.‍ read more

Cascade Cleaners - They are so RUDE!!! So some people don't understand why there are negative reviews? Because they rude and destroyed my jeans!! - Laundry Services Near Me - San Diego, California

I've come here several times and each time they have done an excellent job cleaning stains off my dress white uniform and hemming pants and sewing a patch on my jacket. Their prices are lower than nearby cleaners as well. This is my go-to spot for cleaners. Hem: $8 Patch: $8 read more

Cascade Cleaners - Patch. - Laundry Services Near Me - San Diego, California

I just got my clothes back from this place and a pair of dress pants and my two favorite shirts are shrunk. I don't know how this can happen. These were all expensive pieces. Not to mention the attitude of the cashier was lukewarm at best. read more

Attn: Cascade Why are all my collars dilapidated? Why does it look like you collaborated with Doc Brown and took my shirts in the Delorean back to ancient Egypt and baked my buttons in a 1,000 year-old drought-plagued sun? They are now dry, brittle, and deteriorating. Do I look like a cobbler? How am I going to find matchy-matchy buttons and fix all my flux-compacitored shirts? Honestly, look me in the eyes and ask me if I like to cobble! See, you can't do it. I do not understand how some places stay in business. If I have a donut shop, I will make some fricken good donuts. If I have a sushi joint (and I will one day!) I will make some ree-dic-you-lous sushi. Dry cleaners...laundering and pressing a shirt is as basic as gets. Perhaps I'm just off...your name is Dry Cleaners, and yes...my shirt is definitely "drier" and somewhat "cleaner." Give me a refund or find me a cobbler. I also accept peach cobblers, but I only eat it à la mode. :D read more

Place not off to a good start. Drove out of my way to come here because the websites says that they are open at 8 am on Saturday. And not open until 9 am. Will keep you posted on the service if I come back. read more

I've been going here for almost 10 years and refuse to take my dry cleaning anywhere else. I even drive 20 minutes out of my way (since moving away) to come to this location. The owner always greets me by name and blows my mind with his amazing memory. He asks how my business is doing and how my girlfriend is. He even remembers how long I have been with her which is incredible. It is this personalized attention that always keeps me coming back and totally makes my day. I went on yelp to check the business hours and was shocked that there a a few negative reviews, and I felt bad for never leaving a glowing review. The prices are very low and always accommodate my needs. Honestly this is one of my favorite small businesses in San Diego. read more

Very rude. Asked for service and and the man said he does not have time to talk, too busy today.... also did not respond when I asked how are you. Customer service is horrible. read more

I brought in a Marine Corps teddy bear in Dress Blues cuz the top of the white cap got dirty -- the young girl said they couldn't do it; I said I only needed the white top of the cap cleaned, not any other part of the bear, and asked what the specific problem was -- she didn't, or couldn't, or wouldn't say. I asked very nicely if there wasn't something they could do, cuz the bear was gift from my nephew the day he graduated from MCRD. Now it was all I had left of him cuz he was killed in Afghanistan. I was very patient cuz English obviously isn't her first language, and it isn't mine either. She said "NO" -- I asked if I could speak to someone who's been cleaning clothes longer than she has, or the manager - she said "You don't need speak to manager -- other people here -- you go NOW!" I was completely blown away, and stunned. No compassion, empathy or sympathy. I don't know if she thinks it's fun to spit on vets & their families, and I'm never going to find out because I'll wash my own clothes in a bucket before I ever go back to them, or before I ever recommend them to anyone. That girl has the manners of a gangster, & it says a lot about the business that the manager let her have a front counter job dealing with customers. Apparently Yelp doesn't allow us to give no stars. read more

I can't say enough good things about this place! They completely helped me out when I got pen ALLLLL over my boyfriends down comforter. I thought I was doomed. I brought it in and not only did they understand completely, but they promised they'd do everything they could to get it out. The best part (besides them working a miracle and cleaning it COMPLETELY!!!) was that they only charged me $19 :) I highly recommend!! read more

My boyfriend took three pairs of pants here; 2 for zipper repair and 1 to sew a button on. They told him it would take a week. No worries. He came back to pick them up that following Friday and they told him "due to the threading on the pants, if they fixed the zipper then the thread would look "silly" because it was different than the "thicker thread" the original pants had". So, they couldn't fix the pants and didn't even call to let us know. We waited a week for nothing and these were actually 2 pairs of my FAVORITE pants so I was hardly waiting to have them back. To make matters worse, they didn't even sew the button on my boyfriend's jeans because they "didn't know if we wanted it done still since they couldn't do the others". I ended up finding Kim Do Dung off El Cajon Blvd and she told us it wouldn't be a problem at all to do the pants and they would be done Monday (we brought them Friday afternoon) and it would even be $2 cheaper per pair! Monday came and they were done and looked perfect. You couldn't even tell! This place just didn't seem educated on how to do a zipper repair by hiding the new seam, although it specializes more in dry cleaning which I get, it seems it should still be common knowledge if you advertise that service. I would've at the VERY least expected a phone call from them right away when they realized they couldn't do it, or even when they were first dropped off. That just seems like common courtesy. read more

I used to come here all the time for my dry cleaner needs but when I moved to PB it was too far for me to go to. I tried a new dry cleaner right next to my house that I used a few times and that's when I realized the drive was worth it. Every time I come in I am always greeted with a friendly welcome and they even remember my name and info which makes things go faster as well. They are so friendly and I believe it is a family run business. The prices are very reasonable and they are always accommodating for my special requests or time constraints. I would recommend Cascade Cleaners to anyone looking for a permanent place to get your clothes properly taken care and have an overall great experience doing it. read more

This is a great to get your clothes dry cleaned. I've been coming here for years and I wish I would have written about this sooner. It's quick, cheap, and easy. Bring you clothes and try it out. Until next time read more

Cascade Cleaners - Cheap,quick, and easy - Laundry Services Near Me - San Diego, California

Came here 5 or 6 times over the last 11 years I lived here. I walked away 4 of those times due to the complete rudeness of the man that I had to deal with just trying to drop off clothes. But!, I decided to go again with the expectation of leaving angry wondering how they have stayed in business this long. I didn't have to talk to the guy, the lady that is usually sitting down working assisted me. She was warm, and wonderful, and I had lost my receipt (along with my wallet) in a boating incident. I would have given this place ZERO stars until 3 weeks ago. I have upgraded from a ZERO to Three Stars. If I have another good experience here, then I will change it to a four or..... This is for customer service, not for dry cleaning ability. read more

One thing that really upset me about this place is on multiple occasions I would show up when they open (7AM) and no one would be there. I'm on my way to work I need my cloths! I had actually waited around a few time and had someone open up the shop 15 to 30 minutes late. I like the quality of this place but not reliable enough for me. I had to change cleaners. read more

!!WARNING!! DO NOT BRING YOUR CLOTHES HERE!! !!WARNING!! They will ruin your clothes and accept absolutely no responsibility. I wear high quality clothing and I like all of my clothes to be dry cleaned. I'd moved to this neighborhood and I'd found this dry cleaner near me. The prices are reasonable, and the service was fair. But after receiving not one, but two articles of clothing that were totally ruined, I won't be utilizing this business again! To give the sorry excuse that the colors fade! Wait a ****ing minute!! That's why I dry clean my clothes! So they won't fade!! Then had the nerve to try and offer to "bring the color back". It was a pink polo and a yellow polo. The color will never come back! If someone knows of a modern dry cleaners please message me. These old places that have outdated equipment are for the birds!! read more

This is the only place I go to for my dry cleaning. The service is super fast and the staff is alway friendly, especially that cute girl who works in the front. Everytime I come here, my items come back as if they're brand new. It's convienently located near the SDSU area, and the prices are unbeatable. read more

I feel bad for businesses like this where people only really come on here to complain. That is normal of any service type business. Its a dry cleaners and people expect them to get horrible stains out of clothes and then blame them for their mess when they cant get it out. Anyway, they are family run business working their butts off and i appreciate their hard work. My clothes always come out looking great because I TAKE CARE OF MY CLOTHES. i dont go to them for miracle working dry cleaning and stain removal! support local business and give them a shot! read more

I stumbled onto this place when I first moved to SD only because they were close and in the same location as my PO Box. Even though I don't live close to them anymore, I still make the trip over there to have them clean my business attire because I don't trust anyplace else. I will use Cascade Cleaners for as long as I live in San Diego. read more

Just Terrible! Dropped off a jacket to get it cleaned and a couple of small spots mended, went to pick it up and it had tears all over the place! This was a very old jacket, yes (80 years old!), but not even close to being in the condition they gave it back! Not only that, they accused ME of trying to rip them off! And.... of course, they charged me for cleaning some slacks! Horrible place, awful customer service, doesn't matter in the least if it's cheap, you get what you pay for! Can I leave a negative star? Since I'll have to pay to repair this mess! read more

Don't bring your stuff here. Clothes didn't come out looking clean or pressed and they were not ready when they said it would be. So now I'm late heading to the airport with sub-par not so clean suits that I won't be able to wear while I'm out of town on business. Thanks for nothing. Zero stars. read more

Horrible service. Took my military uniforms there to get something sewn on which was not that difficult, even gave them my old uniform as an example. They did it completely wrong and didn't even let me know that they couldn't make it look the way I wanted. So ended up paying for alterations that I am just going to rip off. They said once I get a replacement to just bring it back, but at this point I don't even have faith in them to do it right the second time. read more

I went in the establishment the first time because I just bought my house in the Rolando area. This one associate gave me the worst attitude and basically was questioning me about why I want my laundry ready sooner than later. I went there a second time and same guy was basically asking me a million questions basically giving me a lecture on dry cleaning vs getting my clothes laundry. He then told me ( probably out of spite) that he cant get my clothes done till the next 5 days. I left and went back to my old laundry place in mission hills (mission valley cleaners, who ive been dealing with for 4 years) and they gave me pleasant service and told me they will have my clothes ready for me when i needed it by. I WILL NEVER TAKE MY BUSINESS TO CASCADE CLEANERS AGAIN. And I will ensure any professional I know also gets the word. TERRIBLE CUSTOMER SERVICE, professionals are burden with a lot of stress and no one needs that just to go get their laundry done. read more

I was offended and disappointed at the customer service. They lost my dress and acted as if I was lying about it!!! When I went to pickup my order 8 garments, I noticed a long red dress that was not mine. At the counter, I removed the dress from the plastic covering and told the worker (he said his name was Tri ) the dress was not mine. While it was a nice dress, it was not MY dress!. The dress that I gave them was not included. Tri's response was that they've been in business 20 years and never had that type of mistake. He acted as if I was wrong. Really, I don't know my own dress!! Well, I am very easy-going and do not offend easily. But, I was very unhappy with their attitude and lack of customer service. Oh yeah, and I still don't have my dress!! read more

Moved out of the area an haven't been in a bit, but this place is just fantastic. The gentleman who was there seemingly every time I went knew my name and cleaning preferences after literally my first visit. They also had the lowest prices in the area that I had encountered. The best, service, attitude, and price consistently. read more

If you have any flaw or disability and you want to be put down, looked down upon, or hear the most unkind insults imaginable, then frequent this dry cleaner. Although the owner can hardly speak English, he's fairly good with the one liners, and doesn't hesitate to slam you if given an opportunity. I went in several times, only to have him point out I was overweight at almost every turn. Who needs to pay for that? Is having your clothes cleaned and pressed really worth it? I suggest you stay far, far away from this establishment. read more

I don't often write reviews but figured if I could save someone some time I'd take the effort. I've been here 3 times as it's the closest cleaner to my new place. First time the girl at the counter was a bit rude and unfriendly when I dropped off my clothes but I chalked it up to a bad day. Second time no problems, older gentleman was nice and polite. However when I picked up my items this time one item didn't smell like it had been cleaned at all. I took it back and the guy who helped me acted like I was crazy and/or lying, gave me the third degree about when I picked it up and said there was nothing they could do. I value good customer service and if I can't get that 2 out of the 3 times I've been somewhere then the overall low reviews must be right. I will not be going back. read more

I usually don't dry clean my clothes, but my boyfriend does regularly. One morning, I noticed that my bf had forgotten to drop off his clothes at the cleaners. So, the nice gf that I am, I decided to take it in for him. When I got to the cleaners, I took the clothes out of the bag and realized my bf had put one of my work shirts in there by mistake. Instead of taking it back home dirty, I decided to leave it there with the rest of his stuff. A week past and I happened to be in the area, so went to go pick up the clothes on 2/14. They all went straight into our closet. On 2/16, I went to look for my shirt and realized that they gave me someone else's very nice woman's shirt and my shirt was no where to be found. On 2/17, I called the cleaners in the morning, with the intent to return that shirt, but got the worst customer service ever. First call, a woman answered. I explained the story. She proceeded to tell me that they use a ticket system and the ticket system always works and then hangs up on me. I call back perturbed. The older man answers the phone and asked if I checked the clothes to before leaving the store. I told him I did not. Then he proceeded to tell me that I should have done that to avoid this issue. He then told me to look under my bf shirts to make sure it's there, because he knows it would be there. No, it's not there. At this point I am extremely annoyed as he made every attempt to make me feel like it was my fault that they lost my shirt. I gave them my number and he said he would check. He calls back to tell me it is probably in my closet somewhere. I asked him to tell me why I had someone else's shirt then? What about this mystery shirt? What is he going to do when this person tells him that she too is missing a shirt? He has the nerve to ask me to bring in the shirt. Ummmm.....no....you are not getting that shirt back. Find my shirt! Or, admit that you lost my shirt and apologize. That would have worked too. Sorry to the lady whose shirt I now have. read more

I really do not understand some of the negative reviews. I have been going to Cascade for a couple of decades. The owner has an amazing memory. We moved away, but after 2 or 3 years, I came back and the owner still remembered my name! Also, they are very reasonable when it comes to making alterations. They have always had a smile for me. For a daughter's bat mitzvah, I brought in my tallit to be dry cleaned and they were very careful. No untied fringes. :) I highly recommend them for excellent service and reasonable prices. read more

This place needs a lesson in customer service and communication. I understand there is somewhat of a language barrier but they could smile every once in awhile and not act like complete a-holes. They also over charged because they cleaned my clothes faster than requested. I gave them a shirt and he said it was $2. I work right by the place so I went in the next day after my shift just to check if my shirt was ready even though they said 3 to 4 days. It was ready and I got charged extra because they expedited the cleaning even though I never asked them too. They are cheap though... read more

I'm happy with the service here, I've been twice and its cheap to get a shirt cleaned. Once I asked for expedited service, I needed a top cleaned for a party on Saturday and dropped it off of Thursday -- no problem. I will be back. read more