**DO NOT STAY HERE** - Casa Del Bosque Cancun…read more Alexandre at We Concierge was the Property Manager at this Airbnb and it was a terrible experience. We canceled our reservation, and he still refused to refund us for the days we did not stay there. This is our review of the property: On the surface this property looks beautiful and inviting even though the pictures are definitely outdated and not accurate. I've booked many Airbnb's and this was by far the worst experience I've ever had. This property was lacking in many necessary basic items, but also was not safe in many ways. We got an electric shock anytime we touched the stove, upside of that: there were no dishes, no silverware or pots and pans to cook with so we didn't have to touch it much. There was literally ONE fork. We hired a private chef to come cook for us and after we arrived we realized that wasn't an option any longer due to aforementioned lack of kitchenware. At roughly 9 PM someone that we didn't know came into the house and started opening windows and turning on fans and scared my teenage daughter and her friend to the point she had to lock her bedroom door to feel safe. There was no hot water. After talking to the property manager, we were told to let the water run for 15 minutes which we did and didn't help at all and there never was any hot water. The toilets were clogged the first time we tried to flush them and it never flushed. There was a problem with the gate to the property that we could not figure out. We went to get groceries and we were stuck outside while our ice and groceries melted. The property owner never responded to our help request and we finally got the gate open after an hour. The pool was not ready when we showed up and we were advised not to swim in it because they just dumped chemicals into it. We also were told the jacuzzi does not operate properly ie: no hot water. The next day the fumes were still so toxic it was unusable. I could go on but I am honestly not a complainer. I've never left a bad review. When issues arise (as they do) I generally just let it go. But there were too many problems that made staying there unbearable. A few more things: There literally was not one blanket in the whole house. Every bed had a sheet only and when we requested blankets they actually brought us more sheets!! The wi-fi was very spotty. Our air-conditioner had a bucket catching water (and dripped on our sheets) One refrigerator didn't work and the other was barely cold. Part of the overall electrical issues, I believe. We decided to cancel our reservation for the rest of the time we had booked. We asked the owner for a refund because of all of the things that we're not acceptable and they refused, even though we cancelled our remaining days and we were not there. Because of the seriousness of our complaint, Airbnb actually refunded us directly even though the owner of this property kept our money. The property manager, Alex, was rude and unapologetic for all of these things. This experience could've ruined our whole vacation but we decided to book another place which ended up being wonderful. Alex's weak and lacking management style is shameful and unacceptable. Definitely do not book this property. I love Airbnb's in general but this property is not worth staying at even if it was free. The pictures are great but don't judge a book by its cover. Worst experience ever.

From the owner: WeConcierge is a short term rental management company or administrador airbnb like they say here…read more We help landlord hosting on airbnb. We can handle everything or part of the tasks. We do listing creation, communication with guests, guests selections, check-in, check-out, cleaning, laundry, and much more.

Agustin and Jill are very professional and they love their work. They will go above and beyond to…read morecapture the perfect moment and the perfect photo. We are so happy to have come accross their website. I hightly recommend their photo studio. If you are looking for Memorable, Professional, Beautiful, and reasonably priced photos please put yourself in contact with CANCUN studios you won't be dissapointed. They are very down to earth and easy to work with, they make you feel warmed and welcomed right from the begining which helps ease the whole photo session. When we received our photos we were blown away!!! They were AMAZING!!! and we cant pick a favorite photo because we are in LOVE with all af them. Thank you Agustin & Jill you both are truly giften Best Regards, The Graciano's

Jill was an amazing planner. She was very detailed in the plan and even accommodated to my…read moresuggestions (blind folding, pretending it's a different event). I live in the US and it was a little nerve wrecking to go through with this plan across the sea, but it was absolutely worth it. You get so much out of the photography session, and Agustin captures every precious moment. I really really suggest them for a proposal. Nicest people, and very patient even when the weather was "supposedly raining".

The absolute worst real estate agent ever! My husband and I worked with Cristina Aleman when she…read morewas the seller's agent while we were buying property in Isla Blanca. At every step of the process Cristina either tried to sabotage the sale or get a kick back. On multiple occasions Cristina and her husband, Fernando, approached the notary for a kick back and told the seller she received the full 5% commission, instead of splitting it equally between the seller and buyer agents. In addition to her efforts to introduce side deals into our sale, she lacks a basic understanding of real estate transactions. She did not understand Escrow nor the requirements involved with transactions involving foreigners and the need for a fideicomiso (the trust required for foreigners owning beachfront property). Because of Cristina's incompetence, the seller relied on our agent for everything. Avoid any real estate transaction involving Cristina Aleman or her husband, Fernando, at all costs. The only thing she did right was show up to closing on time to collect her commission. She is the type of fraudulent person giving Mexico a bad reputation.

From the owner: Agencia de bienes raíces en Cancún Playa del Carmen y Tulum con más de 15 años de experiencia…read more Contamos con una selección exclusiva de los mejores desarrollos y propiedades. Real estate agency in Cancun Playa del Carmen and Tulum with more than 15 years of experience. We have an exclusive selection of the best developments and properties.

Jason has proven time and time again to me his professionalism, strong knowledge of Mexican real…read moreestate, including market analytics, seller/buyer representation, and transactional requirements and process. He's powerfully in communication in all of my dealings with him, he's always transparent, and has great integrity. My go to for real estate in Mexico, whether buying or selling.

Update: Irene does not work there anymore and my last experience with her actually wasn't good. I…read morenow use Tracy Beitz or Jason Waller at Playa Real Estate Group.- Both of which are awesome and highly recommend!