Nice location and easy to get around, but unfortunately the hotel was very disappointing…read more The property is in serious need of maintenance and renovation. It does not look like the photos online and feels very run down. There were several issues throughout the stay, including things that either did not work properly or clearly had not been maintained. The staff was friendly enough, but not attentive or service-focused. The most frustrating part was when they suggested we had broken the toilet, even though the issue was clearly a small leak from the hose connection and the toilet already flushed poorly. It was disappointing and surprising that they tried to blame guests for what seemed like basic maintenance neglect. Based on my experience, I do not understand the high ratings. The positive reviews and photos did not match the reality of this property at all. Be careful before booking. Overall, the location is good, but the facilities and service do not match the expectations set online. At best, this feels like a 2- or 3-star hotel. I would not stay here again and would recommend avoiding it.

Great service and comfortable room Will ask for one off the…read morestreet side next time Heated pool was great for relaxing before my in room massage with Erika who was great Breakfast is not included even though it stated that I. The "old" pamphlet in the rooms Cool decor

I am writing to share my experiance regarding my recent stay in Hotel Riu Guadalajara this April…read more While I have previousely considered this Hotel one of the best in the city, I was disappointed by several aspects of my experiences. Specifically, my room rate included mini-bar service, yet was never refilled during my stay. Addotionally, I was disappointted to find that the Mujeres Latina marichi group---one of the Hotel's primary entertainment highlights-- has been replaced by a lower-level performance mariachi. While the stuff members remain very professional and kind I belive these service and management decisions have negatively impacted the overall guest experience. Sincerely, Guiilermo Flores

What an amazing experience this was. Nothing like I have ever experienced, most definitely…read morerecommend. The views are breathtaking and the glass floor platform is so scary but after a few drinks You forget all about the fact that You are on a glass platform 42 stories high, until You look down The service was over the top amazing and the drinks were great

Overview: The best hotel in Tequila with good service. Cons: Older hotel with very poor sound…read moreinsulation and sparse furnishing in rooms. Arrival: Arrived by car. No valet or porter available when we arrived. Check-in: adequate check-in process Room (305): A large room that needs more furniture and some comfortable furniture. There was no place to comfortably sit in the room! Small and older TV (no Netflix access or smart functions) with all channels in Spanish. Mini-refrigerator, safe, etc. Major disappointment- Nespresso in-room coffee maker was fee-based! Who provides a Nespresso and then charges for the pods? Furniture was below average. For example, little sitting chair in the corner of the room was completely uncomfortable. Floors were tile but not very clean. Bed: Average king bed with above average linens. Bathroom: Large bathroom with large walk in shower, but shower was not well-designed. It didn't drain well and water pressure was bad. Lighting was not the best. Hairdryer was broken, and we had to request a replacement. Service: Overall good service, nice staff Pool: small pool in courtyard, small rooftop pool Restaurants: Best restaurant in Tequila is located in the hotel- La Antigua Casona Overall cleanliness: above average WiFi: very slow wifi. Ran an nperf test and the results were dismal 6 Mb down, 5.6 Mb up. Had a Teams video meeting while there, and my colleagues kept complaining about my spotty internet. Valet: decent valet service upon departure Misc: nice library for relaxing and reading; hotel is located in a good location on the main square and one block from the Jose Cuervo distillery

This hotel is in the heart of downtown central area of Tequila. Across the street from the Church,…read morethe Jose Cuervo distillery and walking distance to Sauza distlillery. A lovely and super clean hotel. Prior to arrival they sent us an email with recommendations for adventures in tequila. It was recommended to take a tour of the Jose Cuervo distillery. I called and they were so nice to assist over the phone. Great service! Arrival: by car. Hotel has valet service provided after check-in. Nobody will greet you at your car. Park in the front and go in. Service: employees are all very nice and friendly. Security is everywhere keeping everyone safe. Room: 305, very clean. With a nice King size bed with high quality bed linens. The bed is medium comfort and nice firm pillows. The TV is quite small for the size of the room. The chair and ottoman are uncomfortable. The desk is a nice spot to do some work but the WIFI in the hotel is quite slow. Working remotely here would not be n option. There is a mini bar. The coffee is not free in your room, so be mindful to check prices before you brew a cup. One pod of coffee is 60 pesos. Coffee in the restaurant with refills is 40 pesos. Get yourself ready and head downstairs. The coffee in the restaurant is out of this world delicious and worth getting dressed for. Bathroom: lovely bathroom with gorgeous chandelier but a bit dark for shaving or applying makeup. NIce double sink but water pressure is lacking. The left side sink hot water never got hot. There is a soap dispenser that both sinks my must share. Reaching over from the far sink can be a pain if another person is at the closer sink, we made due, but bit akward. The hair dryer is low quality and did not put out hot air to dry your hair, we did request a new dryer. The new dryer works good, but again not the best quality. Gorgeous gigantic walk in shower but the water pressure is not that great. You have this lovely gigantic shower but the pressure of the water and the shower head does not allow the use of the entire space but you do have hot water. Sleep quality: varies depending on the night. First night was poor and we did not get any sleep. Our room faced the swimming pool so not sure if there is a better place in the hotel, but you can hear everything. The church bells go off every 15 - 30 minutes and each time it is between 8-10 rings. Then you hear water running from other rooms from the showers to the flushing toilets. The street noise. The second night it was quiet and the sleep quality was great! We think it was because of Christmas Eve and Christmas that the Church bells were going off so much. The next night, the church bells were silent. Pool: there is a lovely outdoor pool. There is an adult pool on the floor 4 with the sky bar. What a lovely pool on the rooftop and the bar is overlooking the downtown Tequila area. Restaurant: on site restaurant and quality of food varies on what is going on. See separate review.

I loved my stay at Casa Habita!…read more It's a hip hotel in a great neighborhood with everything you need to relax and stay comfortably. An older building that has been nicely restored. While not perfect, it's charming and very comfortable. Casa Habita is part of the Marriott family of properties. I found the staff helpful and not intrusive. English is hit & miss, so have your Google translate handy to get your point across. The included breakfast was nice - fruit was amazing and the omelette was good. I definitely stay at Casa Habita again! 4.5 stars

Casa Habita is a gorgeous boutique hotel in Guadalajara. The rooms are well appointed with little…read moreluxuries. Every space in the hotel has a unique element of style that I really appreciate. The breakfast is delicious, the staff is friendly, and the space is great to work from. I'd highly recommend staying here if you're looking to spend time in a lovely hotel with amazing style, delicious food and drinks, and great staff.

Very clean place. I found it on Orbitz. Unfortunately it's not around anything. Be sure when u…read moreplace your reservation that it's at the correct location. I was told that it was near la the park but it's no way near. I would definitely come to the other locations as well. It's very modern and it really has functional space.

For the overall value, amenities, and service 5 stars. Is it a 5 star hotel? No but the room was…read moreclean, comfortable bed, mini fridge, nice shower. Breakfast buffet included, lunch and dinner order service, bar. Spotless pubic area, doormen will assist w taxi etc. Very secure. Nice property and staff. Located close to Restaurants, a mall, atms, and C stores. Taxis, Uber, and bus stops close by.

Customer service is perfect at this hotel! Everyone was so courteous and thoughtful, we had never…read morebeen out of the state as a family and we were nervous about the whole trip but I'm so glad that we decided to stay here because they made us feel so welcome! We had breakfast with them one morning and we had no idea how to even begin, well one of their employees offered to tour us and introduce us to all the options available. The room was perfectly clean and the view was amazing! You're only minutes away from shopping, restaurants and parks which is nice because I was afraid of the location being too far for us to do anything fun! I can't thank them enough for their hospitality! I will definitely be visiting on our next trip to Guadalajara!

Recently, my niece and I visited Guadalajara and our favorite part of the visit was our stay at the…read moreQuinta Real Hotel. It may be the most beautiful hotel I've ever seen. It is part of the luxurious Quinta Real brand, which often places their hotel properties in historical buildings. The Guadalajara property was actually built in 1986, but constructed as a traditional colonial-style hacienda on land once owned by the Martinez family. It has been described as an oasis, and that is a perfect impression. When you step inside, you're enclosed by high stone walls, reminiscent of a castle or palazzo, surrounded by lush gardens, birdsong, splashing fountains, antiques, and artwork by artists such as Sergio Bustamante. Breakfast, lunch, and dinner are served in and elegant indoor/outdoor restaurant. Everything is hushed and refined, in direct contrast with the noise and traffic just outside the doors. The very best part of the experience, however, was the impeccable, accommodating, and kind staff. We both felt so pampered, without any sort of stiffness. ours was a truly wonderful stay and we cannot recommend the Quinta Real enough.

The hotel is very clean. The staff are all very nice. The pricing is great. The rooms are spacious…read more Quinta real, give you the Hacienda vibe. There is pool and gym.

10 star service Rooms are spacious and clean, quiet and…read moreblack out curtains are available. Room service is 15 stars. Not your basic cold cuts or microwaveables . Full cooked meals including desserts. Restaurant service is also amazing. Taste is deli table and presentation is just as good. I ate with my eyes so much. We had breakfast and dinner at the hotel and we had room service the day we arrived. I can't wait to come back.

Beautiful hotel! Great location, close to everything. What a sexy and elegant lobby. Five star…read morecustomer service all round. Super nice restaurant with a open kitchen .. Love the Tequila wall in the lobby bar.. The rooms are fantastic and very romantic. Rooftop bar pours fabulous drinks and offers breathtaking views..The hotel offers top of line tours also... Cant wait to came back.. truely a magical place . Thank you for making our Guadalajara trip priceless.