Our family of five adults booked a half day custom tour a few weeks in advance for the 2016 holiday…read moreseason (Christmas & New Year's Eve). Never one to put all my eggs in one basket, I also booked two other tours with competing tour guides in Florence. If I had the chance to do it all over again, I would 100% use Florence Custom Tours for everything: food tour, museums, artisan shops, etc.. Scheduling the tour via email was easy and they even helped me modify one of their classic tours so my family and I could explore the city on our own terms. Our guide (Chiara) met us near our rented apartment and within a few feet started teaching us about hidden gems in the neighborhood that we had walked past dozens of times unnoticed. She was extremely knowledgable, courteous, patient, and also a "foodie" (Chiara helped mix in some delicious eats between our visits to the Uffizi and Galleria dell'Accademia). I would highly recommend Florence Custom Tours to anyone visiting this wonderful city and I will definitely be using them again upon my return.

From the owner: Custom Florence Tours tailors private & small group tours in Florence & Tuscany. Our Florence…read moretours focus on unique & off the beaten path sites as well as all the must see. Our Tuscany tours focus on small Chianti & Brunello wineries that have been rated 90 or more on Wine Spectator.

This review is for their one day tour of San Gimignano, Chianti, and Siena…read more This company ruined our Tuscan vacation. I booked for 4 people e and arrived at the meeting spot a half hour early. No one had us on their list. I asked the people in pink shirts and blue shirts at the check in, I asked every bus driver, and no one had our name, and none of them had ever heard of Made in Tuscany. WhenI finally got through to the office to ask what had happened ( the office called me back after all the buses had left and we were there alone,the woman on the phone hung upon me. The reason we came to Tuscany was to visit Seina, Chianti, and San Gimignano. We were leaving the area the next day so couldn't book another tour. We were devastated. The company said they would refund my $360, but that didn't make up for the fact we didn't visit the areas we came for. The company then blamed it on someone else. They said they had contracted with another carrier ( they never told me), and the carrier-s system dropped our names. They never took responsibility. We brought my niece and nephew, and this company ruined a $9k trip and the memories we hoped to make. There are plenty of tour companies, DO NOT USE THIS ONE! Read less

From the owner: Florence Tours by Made of Tuscany, we offer Florence Tours for all artistic and architectural…read moreattrctions as: Florence cathedral, Uffizi gallery tour, Bargello Museum, Corridor Vasari, Piazzale Michelangelo and many others. In addition to the classic tours we organize enjoyable and special tours like: Inferno tours by Dan Brown, Wine tours and Tuscan food tours, walking tour, etc

ArtViva has really great ratings here and on that other travel review site, but our experience was…read moreunderwhelming. I found their pre-tour communication really unprofessional. I had reached out asking about a few different tours and inquiring whether we could bring our 4 year old. They responded promptly that we could, and offered us 10% off if we booked three or more tours. I responded yes, that sounds great, we want to book these three tours on such and such date. No response. I followed up, no response. Followed up again, no response. It was getting pretty close to our trip and I was nervous about things filling up, so I decided to just book online. It annoyed me that I couldn't get the discount they'd offered with an online booking, so I decided to only book two tours with ArtViva and get the third tour from someone else. So I booked the two tours online, choosing from their available dates and times, which seemed to track with reality (i.e., tours for museums weren't sold on Mondays when museums are closed). I almost immediately got an email that the date I had selected for our gelato making class wouldn't work and they would have to move it to some other date. Um, why did you sell us that date, then? I responded with some dates that worked and said we could also possibly do Monday if necessary. Of course they rescheduled us for Monday. Ok, fine, we moved some things around. Then right before we left for our trip they emailed us that actually it would have to be at 9 am on Monday. I was a little wary about that since it was our first full day and I thought we might be jetlagged and starting a tour that early wasn't a good plan. When I asked if we could keep the later time, they said they could keep our original date and time (Friday at 10 am). So much drama just to keep the times we had originally booked! I also asked them multiple times what the meeting point for the gelato class was, because I needed to know if we needed a stroller to get there. Our hotel was in central Florence, no more than a 15 minute walk from all major tourist attractions, so this was the only thing we would possibly need a stroller for. It was like pulling teeth to get a response. I think I had to email them three times before I finally got a response with the address, and it was indeed quite far from our hotel. The tours themselves were ok. We did a tour of the David and a gelato making class with ArtViva. In hindsight, we did not need a tour of the David. The tour only lasted about 30 minutes and cost about four times what museum skip-the-line tickets did, and while the David is amazing, but it's also impossible to miss. (A tour is much more important at the Uffizi, which has a much larger collection.) But I don't know that I can really fault ArtViva for that, it was kind of poor planning on my part. The gelato class was advertised by ArtViva as kid friendly and it is not. We did an actually kid friendly pasta making class at an agriturismo and the difference between them was like night and day. I knew it was not going to go well when we showed up and they told us they didn't have kid-sized aprons so my 4 year old just wouldn't get one (that went over like a lead balloon, as I'm sure anyone who has ever had a 4 year old can imagine). ArtViva had specifically requested our favorite gelato flavors in advance, and although we'd told them our favorite flavor was chocolate, the gelato chef had chosen to make a flavor that had wine, honey, mascarpone and orange extract as ingredients...not exactly kid-friendly. I'm also not sure what the purpose of asking your favorite flavor is if they totally ignore it? Fortunately they had some chocolate and caramel gelato in the freezer they kindly let us sample. The gelato chef was nice, and tried to roll with the situation, but it was clear she was not prepared for a kid and didn't have much if any experience cooking with kids. They really need to make it clearer this class is not set up for young kids. I know things are weird with Covid now, and I'm trying to cut them some slack, but I feel like the communication issues are not really related to Covid. Also I was mostly communicating with the owner, who is British, so this is not a language barrier issue at all. I would not rule out booking with ArtViva again if they had a tour I couldn't get anywhere else, but I would definitely not seek them out.

We had three tours in one day... which is enough to wear one down. Artviva's team made each tour…read moreinteresting, fun and their lively attitude's made for a wonderful day. Our first tour was a walking tour with Florimda. We walked through down town to review the architecture and history of the city. The second tour was to the Uffizi, which included a fantastic review of the statues outside the Uffizi and the art within it's walls. (Or maybe the walking tour included the statues... either way, one of the tours did!) The Uffizi tour was good, and I recommend allowing yourself time after the tour to go through the museum on your own in case you want to see something again... for an art lover, this tour could be considered too short. Our last tour was with Angelo to see Michelangelo's David. Angelo is VERY charismatic and the tour included a good amount information about the statue itself. I'm not sure that a tour is needed for the University, as long as you have the information you want on the art. I felt that what I learned from Angelo was definitely worthwhile, and I probably would not have taken the time to learn it on my own.