Ca's Xorc Hotel Mallorca has simply stunning grounds and views - it's like stepping into an Iberian fairytale. They serve fresh, quality food which is artfully prepared and served overlooking gorgeous mountain views. However, this is where the fairytale ends. Staying as a guest at Ca's Xorc, it quickly becomes apparent that staff rely on the resort's beauty rather than attempt to provide even mediocre service. Concierge staff are not knowledgeable about the hotel, friendly, or overly helpful. While our room was nice and we were given a lovely bottle of wine for the trouble of switching our stay dates (to accommodate the hotel when someone inquired about booking for a wedding), the air conditioning did not work well and there was mold and mildew on the ceiling of our shower. Most concerning to me was when my vintage Art Deco watch went missing from the ledge in our bathroom. While it wasn't actually worth anything, it looks like it could be, and was of significant personal value to me. The concierge eventually asked around about it but strongly implied it was my fault for losing it. I kept wanting to like this hotel, and while the loveliness of its surroundings does help, the service really just takes away from the experience. If you do to stay at this hotel, I would strongly advise the use of the safe even for inexpensive items. Also, bring your own stash of feminine products - the hotel does not have any for emergency situations. I for one will be staying elsewhere on my next trip. read more