Terrible experience. Jesse gave me a quote and told me how he would repair the vehicle. He changed the terms without speaking with me. Spot finished my bumper rather than repainting it as discussed. All without speaking to me. He then held my car hostage as I wouldn't sign off on the work and I had to call the police to get my car released. He then changed the paperwork saying he never agreed to the original repairs. read more

Took my car here because I saw good reviews, but I am very disappointed! I had a small fender bender, and the front bumper had to get replaced also. When it was done, I checked the car over and found it had a defective paint job. I let the manager know, and he said he'd buff it out in 2 weeks, as the paint is still fresh. But he had me sign the paperwork. I signed the paperwork believing he'd keep his word (bad choice on my end). When I drove the car the next evening, I noticed that the headlight that was replaced was not adjusted either. When I went back approximately 2 weeks later, they adjusted the headlight and tried to buff out the deficit with no success. I requested that they repair the damage caused on their end. But the refused stating that the bumper is in better shape than before(had some minor rock chips). But yet they took the full payment from icbc. To carstar: Thanks for lying to me. I'll never do business with you again! And I wouldn't recommend it to anyone! They'll have you sign the papers, take the money, but won't stand behind their work. Very crooked and dishonest! Not to mention, they said it would be done in 3 days, but it took about 2 weeks. Carstar: We understand your concerns and regret that the repair did not meet your expectations. Your vehicle was reinspected by ICBC, and they were satisfied with the repair, however, we want to ensure you feel the same. If you would like to discuss this further, we would be happy to reconnect and explore a solution. (236) 499-5464 Update: I called to see if we could come to a resolution. I was told I'd only get it fixed if I do either 1. Deleted the review. 2. Or give a 5 star review. I told them I'd edit the review but wasn't going to delete or give 5 stars. And so the matter stands unresolved. read more