CARS Protection Plus

1.7 (205 reviews)

Auto Insurance

Closed • 9:00 am - 5:00 pm

Updated 2 months ago

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CARS Protection Plus - 2015 ac repair - Auto Insurance Near Me - Monroeville, Pennsylvania

CARS Protection Plus - Tina, our Finance and HR lead - Auto Insurance Near Me - Monroeville, Pennsylvania

CARS Protection Plus - A handful of our great CARS employees at our company golf outing! - Auto Insurance Near Me - Monroeville, Pennsylvania

CARS Protection Plus - Mia Tedesco in our company game room - Auto Insurance Near Me - Monroeville, Pennsylvania

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Dayana P.

6 days ago

I would highly recommend peace of mind with CARS Protection Plus. I did have an issue with electrical component to my car and CARS Protection Plus stepped up to the plate and worked with the car repair shop/car dealership to get the work done. Im very happy to have chosen this protection. read more

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Brian M.

1 day ago

Bought two used Volvos from Torch Light Motors in NJ and was sold a CARS policy for both. the A/C went on the one and the cataly converter on the orher. CARS won't pay a dime for either repair?!?! The dealer who has the car with the A/C issue said the hourly rate they would have paid if it was covered is from 25 years ago.... STAY AWAY!!! read more

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Richard F.

19 days ago

As a used car dealer we sell a warranty my first experience with them was they were good but a little slow on reaction

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James H.

1 month ago

Would leave a negative star if I could. I purchased the level 4 which in their contract of schedule coverages "All of Your Vehicle's factory-equipped original mechanical and electrical parts" Took my Vehicle to the Audi Dealership (the only place that honor their warranty) to get my AC fixed. Out of a $4250 bill they offered to pay $780 and they said they would only pay for one part from O'Reilly not OEM. Took them 2 weeks to basically tell me yeah we don't like to pay for claims. read more

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Samuel M.

James, thank you for your feedback and we are sorry to hear about…

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George U.

Elite 26 All-Star

1991

934

6244

7 months ago

Had a very good experience with my extended warranty company. The dealer found that the front axles needed to be replaced as well as the transmission mount. Tim my adjuster was amazing and sent two inspectors out and made the determination that the repairs were necessary as both were safety issues. After inspection the repairs were approved and the dealer performed the work noted in the claim. While the vehicle was there I had them replace the 2 rear tires and paid separately for that as they were having a special of $150 off 2 tires. The warranty company was extremely professional and thorough and approved my claim as submitted. Keep in mind that in California there are few good and reliable warranty companies and this warranty I purchased through the dealership is outstanding and highly recommended. I purchased the level 3 coverage which is quite comprehensive and with today's vehicles was highly recommended by the dealership. I can't say enough good things about the claim process, inspections and overall experience. I recieved the car back after the completion of the repairs and am truly a satisfied customer. I highly recommend Cars Protection Plus when considering an automobile purchase at a participating dealership. Worthy of 5 plus stars. read more

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Samuel M.

George, thank you for taking the time to share your experience with…

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Frank S.

28 days ago

For the first claim it took awhile to figure out how the process worked. The service rep at the dealership had a long wait on hold to speak with an adjuster, and then the time difference between coasts bogged things down for a weekend. Finally got approved and the coverage worked quite well. read more

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Samuel M.

Frank, we are pleased to have served you. Thank you for taking the…

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Albert L.

3 months ago

So strange to see the negative reviews. I just had a great experience with them. The CID screen in my car broke and needed to be replaced. The claim did take a couple of days to get approved because of the amount of money involved (it was substantial), but they ultimately approved my claim 100%. I did have the Prime Protect Level 3, which is bumper-to-bumper, so I'm sure that had a lot to do with it. Regardless, super glad I bought the warranty. Paid for itself in one shot. read more

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Samuel M.

Albert, we greatly appreciate your feedback and are pleased to hear…

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Tommy R.

2 months ago

Scam artists !!! They will not pay for car repairs. They don't answer the phone and will not refund you your money in full nothing but excuses from this company. Everything takes 48 to 72 hours 7 to 12 days.Terrible company!!! read more

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Brian N.

3 months ago

Coverage is ok..... But takes awhile to get approval. This is our only vehicle and it is hard not having a car for days while waiting for the ok to start work on it read more

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Samuel M.

Brian, thank you for your feedback. We are pleased to hear about your…

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Crystal C.

9 months ago

The wheel repair store warned us that they frequently have trouble with insurance companies agreeing to pay claims. I am happy to report that this time was different. They said they had no problem with my CARS protection plan paying them timely. That was a relief to me because you never know when you buy this type of policy. Thank you CARS. read more

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Samuel M.

Crystal, we are pleased to hear about your satisfaction. Thank you…

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Ellie K.

8 months ago

If I could give zero or negative stars I would, I'm not even sure how a business can operate with such incompetence and disrespect. There truly is no customer service here, not only that but I've never felt more insulted in my life having spent any time with these people. Avoid this place at all costs that extra cash you would spend here is way more worth it spent on a Walmart protection plan. read more

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Jennifer S.

8 months ago

Absolutely Useless Warranty - Do Not Waste Your Money This so-called "warranty" is a complete joke. We've brought our vehicle in for three different repairs now, and not a single one was covered. Every time, we were given excuses, fine print, or vague reasons why the repair "didn't qualify." If nothing is ever going to be covered, what exactly are we paying for? To make matters worse, the dealership that sold us the car heavily pushed this warranty as if it were a must-have -- clearly just a money grab. Shame on them for advertising something so misleading and worthless. Save yourself the frustration and extra cost. This warranty is not worth the paper it's printed on. read more

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Roberto A.

11 months ago

Its almost impossible to get someone on the phone. Dealer won't start work without verbal authorization but they and I have set on hold for 20 minutes at which point it just asks us to leave a message. Have tried multiple phone numbers. When they do answer claims gets approved quick but getting someone on the phone is like pulling teeth. read more

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Samuel M.

Roberto, we appreciate your feedback, and we’re sorry to hear about…

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Jay W.

7 months ago

The customer service that you guys give is phenomenal. you really made it easy when I went to the dealership you told me how many hours it takes to get the job done so the dealership couldn't make extra money thank you. read more

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Samuel M.

Jay, we are pleased to have served you. Thank you for taking the time…

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Kyle C.

7 months ago

All I did need to pay was my $100 deductible plus sales tax lol. For repair of a tie-rod and alignment after. Satisfied so far for first time use. read more

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Samuel M.

Kyle, we are pleased to hear about your satisfaction. Thank you for…

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Ej M.

1 year ago

Impressive! Used my protection warranty for the first time and it was super easy and convenient. Highly recommend!

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Samuel M.

Ej, thank you for taking the time to share your experience with us.…

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Emily W.

1 year ago

This company is an absolute scam. They make you jump through so many hoops until you finally give up on trying to use your warranty and pay out-of-pocket for vehicle repairs. I've been without a car for a week and a half and zero progress has been made toward a resolution between our dealership, a second party mechanic who was able to confirm the damage to my car, and this joke of a warranty company. Cars protection plus sent a faulty part originally for a repair. Now it's back in the shop with the exact same issue and they are fighting us claiming it's not their responsibility to cover the damage. We are out of pocket nearly $5000. Run as far away as you possibly can from them. read more

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Samuel M.

Emily, thank you for sharing your feedback and we are sorry to hear…

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Joseph P.

9 months ago

They do a wonderful job. I just wish it didn't take so long to get somebody on the phone other than that perfect

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Samuel M.

Joseph, we appreciate your feedback. We are pleased to have served…

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Seth D.

10 months ago

1st off this company is shady. They say their name is Liberty Auto USA, however, in the fine print they state the company is actually this one, located at 4350 Northern Pike. They fight paying everything, force you to keep car at shop till they get around to talking to the shop. Then they slow play it, lie at every turn trying to say parts not covered that are, and then will keep your car at the shop for weeks just for a control arm that is a couple hour job at most. Save your money and your time. They lie, cheat, and steal. read more

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Patrick E.

1 year ago

There are a lot of bad reviews on the insurer, but my experience was not bad at all. We have two (2) BMW vehicles (2016 435ic & 2021 X7) with a policy on each. I did get feedback from our mechanic (local garage) that CARS was difficult to deal with in filing the claim. I was told by our local mechanic that certain parts (valve cover) that is habitually replaced with a failed gasket was not being covered, but in the end the insurer did cover it. We had to reassure the mechanic that we would pay the cost of any work not covered. The process with our local mechanic took over a week, which I thought was excessive. CARs covered just over $1,400 on the parts and repair. That same week, we also took our X7 to the BMW dealership for routine service and were told we needed a ball joint and some type of rod at a cost of $2K. The dealership made the claim and CARs sent out an adjuster the next day to inspect. The report from the insurance adjuster took a day, and approval was given the following day to complete the repair. In all it took 3 days to get the vehicle serviced, repaired and returned. CARs did not replace certain bolts associated with the failed part/s, which I opted to replace at the dealership's recommendation. I did call CARs on each claim to check on the process and see if I could assist at all. They were prompt and professional on each call. I did ask the insurer if using a dealership versus a local mechanic was more efficient in the claim process, but they denied any difference. My advice, know your policy - read it and follow it. Be prepared to direct your mechanic if they're not familiar with the process. I printed our policy and highlighted the process, policy number and telephone numbers for them. I found most mechanics and dealerships are familiar with the claim process. So far, we are happy we had the insurance, but disappointed in the amount of time the local mechanic and/or CARs took to complete the first claim/repair. read more

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Leo W.

11 months ago

Car Protection Plus not good company, do not go to this warranty service. We had a vehicle that they were not gonna cover because someone before we bought the vehicle and 3 months we had no issue until the engine start to mess up. They said they weren't gonna cover because someone not us file a claim on the engine before we bought the vehicle. Not the way to do business they should of said to us " by the way a claim was filed on your engine do you still want it covered" they knew this. So we wasted money for nothing so we canceled. Bad company. read more

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Samuel M.

Leo, thank you for your feedback and we are sorry to hear about your…

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Syed N.

1 year ago

Positive experience on quickly processing my claim and provided great relief . Appreciate sincerely

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Samuel M.

Syed, we greatly appreciate your feedback and are pleased to hear…

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Denise F.

2 years ago

horrible .. I didn't get my car back for 2.5 months!!!! Every time I called I was in hold for at least 30 minutes and a few times people would answer then hang up! I want my time reimburse! read more

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Shonte C.

1 year ago

I had my vehicle put in the shop Monday afternoon. The dealership i took it took had been trying to reach cars protection plus for hrs. Finally after he did speak with them it took them 3 days to get back to him. Now, by this time I'm calling them trying to find out what the hold up is. They gave me the runaround, i haven't worked in 4 days and can't get to work without a car. Wouldn't approve my loaner car. Then they tell the dealership they want them to put after market parts in my car. I have to pay the difference out of pocket. Because there only covering $400 in parts for a $3600 dollar job. What is the point of a warreny? I will never recommend this company for anything. read more

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Samuel M.

Shonte, we appreciate your feedback and are sorry to hear about your…

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Mondozer S.

1 year ago

Waste of money!!! Nobody has heard of them and won't accept the policy. I called Cars Protection Plus to ask for who I could take it to and they were of no help. I even asked who has filed a claim in the Pittsburgh area and still no help. Policy is toilet paper! read more

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Samuel M.

Mondozer, we appreciate your feedback, and we sympathize with your…

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Carland A.

3 years ago

Fast communication with the dealer. Warranty is worth every penny. I would recommend them. I use to think these warranty was some bs but I can honestly say Cars did me right. read more

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Jim R.

3 years ago

As with the majority of people who wrote a review here this warranty is useless. Although the warranty specifically covers air conditioning items , when my repair shop called they found a way to deny all claims. They denied all claims on my oil sending unit. Denied all claims on my front end. Have a claim, they have a way to deny it. This company is a scam as was the stealer ship I bought the car from who got a kickback for selling me this completely worthless warranty- Barry's Auto in Newport RI. When my mechanic called (repeatedly) and tried to get some of these items covered for me he finally asked what his customer (me) was paying for if these items were not covered. He got a rude reply. I also read they buy used parts which to me shows you what a joke this place is. Wish I had read reviews before buying this warranty. Its worthless. read more

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Ike B.

1 year ago

David was very professional and handled my claim wonderfully. My vehicle was repaired and I am very pleased.

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Samuel M.

Ike B., we are glad to hear about your experience with our team and…

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Frederick W.

1 year ago

Contacted Cars protection , VIA AAMCO. Cars representatives contacted me regarding my claim. The agent was very friendly and courteous. Explained what was covered per the plan. This was a short term contract, and had only limited coverage. I thought it would have covered my transmission repair in full, but didn't. Though the agent was very pleasant to me, me, not so much to the AAMCO shop. I'm paying the larger portions of the repair, I felt the agent should not have hassled the repair shop over the smaller portion that Cars had to pay. In doing so, it takes longer than normal to get your vehicle repaired, creating an additional cost to the customer. read more

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Samuel M.

Frederick, we are pleased to have served you. Thank you for taking…

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J D.

1 year ago

WOULD GIVE NEGATIVE STARS IF THERE WERE SUCH A THING ..3 year initial plan expired so got the next best one and this is it....Torque converter went out...which means the transmission is also out, they wanted to replace with a used, not rebuilt transmission and also said they were not responsible for the transmission fluid or programming...5300.00 total...said they would pay 2850...when I called they said.. "It's in your contract..." so... shame on me for not reading the contract and its a PITA for the mechanic as well get started...they use any excuse they can to get out of anything they can...as it is in your contract read more

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R H.

132

2 years ago

Everything went as it should. No surprises. Just turned in contract information to the dealer and they handed everything else.

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Samuel M.

R H. Thank you for taking the time to share your experience with us.…

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Debra I.

2 years ago

Cars Protection Plus is a rip off. They take your hard earned money to extend you vehicle warranty, but when you need a repair they deny the claim. read more

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Sherry G.

2 years ago

It took quite a while to get the approval for the repairs on my car via my extended warranty. Once approval was obtained, my dealership was able to do the repairs in a reasonable amount of time. read more

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Mario D.

2 years ago

This warranty does a great job at paying its claims for my truck. I've had an AC issue and a wheel bearing issue that were covered. So far so good. read more

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Great N.

3 years ago

no hassle service and quick acceptance of repairs. We havent had any issues or arguments for coverage of repairs due to the warranty. The investment was well worth it. T Y read more

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Ron A.

3 years ago

It is my belief that Cars protection plus agents are trained to deny as many claims as possible. I purchased a level 3 warranty I tried to use it when my heater went out, They found a way to deny me ($800) Second time I tried to use warranty for my drive axle assembly, They clearly state they cover this but I was denied again after I got a second option on my problem. They said I had no recourse or appeal. So I had no choice but to cancel a warranty they never meant to honor. I'd never suggest them to anyone PERIOD read more

CARS Protection Plus - Auto Insurance Near Me - Monroeville, Pennsylvania

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Lloyd B.

3 years ago

I purchased a used car. A mechanic told me my car had a engine knock within the warranty period. They refused to fix it. Just a bunch of crooks. read more

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Jess Z.

2 years ago

Absolutely the worst company you could possibly do business with! I own an auto repair shop & have worked with this company several times & every time is nothing but a hassle. This last one that we still have in the shop ( 3 weeks & counting) is the worst. Customer needs engine repair & we had to do authorized teardown to find the problem. The failed part is a covered item & they are trying everything they can to get out of covering this repair. The vehicle has tied up a bay in our shop the entire time, costing us money, & the poor customer has been without a vehicle. Needless to say we will never do another job for this company. read more

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Merv M.

1 year ago

I bought a 2019 BMW 750 with 36K+ miles and the radiator started leaking. I contacted Cars Protection Plus (CARS) and I was informed that I could take it to any mechanic. I took my car to Hendrick BMW on 12/11/24. There was a communication breakdown between CARS and BMW. I didn't get updates from BMW. When I called BMW, the service rep said they were waiting for CARS and when I called CARS, the rep said they were waiting on BMW. CARS finally sent the inspector, but my car sat 8 days with no repair. On the 8th day after being the intermediary between CARS and BMW, I was given another service rep who said I was approved for $1076, I called CARS and the rep confirmed that amount was actually $1776. I contacted the BMW service rep with the update and I got no response. I went to BMW, my original service rep was out and service rep I was given was at company function. I was fed up, I told the service manager to give me my car and I was not charged. I called CARS to cancel my claim with BMW. I parked my car for the holiday and I opened another claim with Auohaus of Union. CARS approved $1550 instead of the $1776 approved for BMW. I paid $427 out of pocket. read more

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Samuel M.

Merv, thank you for taking the time to share your experience. We are…

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Matt J.

1 year ago

Sadly this is a time in which I could write a review with no stars. Like everyone around me, I work with one car and that's it. I cannot be without my car for long without incurring MASSIVE expenses, which would negate the good a warranty would do. First, they say that they're going to cover the work, but they need photos. Fine. Second, they say the mechanics cannot do the work until they order the parts from their preferred vendors. However, weeks go by with no response. As there is a rider in the contract that says exceptions may be made for emergencies, necessitating reimbursement rather than payment, the mechanics acted in good faith so I can have my car back before I have to declare bankruptcy. Then they found out the work was done, and they say "Oh because it wasn't an emergency we're not going to pay anything." Sadly car warranties are just the same as health insurance - they're going to take your money and not give anything back to you in your time of need. It's really disappointing to think you have something to fall back on in your time of need and realize no, you don't. read more

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Samuel M.

Matt, thank you for sharing your feedback and we are sorry to hear…

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More info about CARS Protection Plus

4350 Northern Pike
Ste 143
Monroeville, PA 15146
Directions
(888) 335-6838
Call Now
Visit Website
http://carsprotectionplus.com/

From the Business

Specialties

With the high cost of repairs, you deserve the peace of mind a CARS Protection Plus Service Contract provides. We offer a plan for every budget and deliver fast and friendly service. Welcome to CARS. CARS Protection Plus offers service contracts that can be tailored to meet the specific needs of your vehicle. Should a covered failure occur, we promise fast and hassle-free payment to the licensed repair facility of your choice. Added security, added assurance, added protection; these are just some of the added differences a CARS Protection Plus service contract can make. For additional information on a CARS Protection Plus service contract, speak to your dealer, call 888-335-6838 or visit carsprotectionplus.com today.

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Ask the Community - CARS Protection Plus

If i sell my car do i get a refund on my protection plan in illinois?

You should get a refund on your remaining contract, no matter what state you live in. Also you don’t even need to sell the car, just request a refund and by law they are required to give you a refund.

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Review Highlights - CARS Protection Plus

“Tim my adjuster was amazing and sent two inspectors out and made the determination that the repairs were necessary as both were safety issues.”

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Jared K.

9 years ago

was told by the dealer this warranty was great and pretty much covered everything bumper to bumper except normal things like breaks, tires, bulbs things like that. well, come to find out it is a bunch of lies!!!! they are very difficult to deal with on the phone. their hours are whatever they want them to be and they do not get back to you. they pretty much cover nothing!! if they do say it is covered they will find a way to either not cover it, or you will have to pay a bunch out of pocket for labor cost differences (they only cover $70/hour, who the hell works on cars for $70/hour, nobody!!!!), diagnostics (they do not cover diagnostics), rental vehicles (they say they cover a rental car but they really do not), they use used parts???? (who the f%$# wants parts that went bad replaced with used parts that are going to go bad much quicker than new!!! over all this company is a bunch of lies and a bunch of b.s.!!! the dealerships that sell this warranty should be ashamed of themselves! i was also told that i could cancel at any time and i would get a pro-rated amount back........... ha!!!! yea right!! your screwed if you do not cancel in 20 days after purchase. do not sign up for this warranty!!!! scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam, scam, scam, scam, scam ,scam, scam, scam, scam, scam,scam, scam, scam. read more

Larry P.

8 years ago

C.A.R.S. Protection Plus is a used car warranty company. I am an unfortunate guy just like many many others that made the mistake of paying for the warranty sold by this company assuming that when the need arises they will pay for the repair. But, they are determined not to pay for any warranty repairs. How so? Well, I am taking my time and writing this just to help others and if you take your time and read the whole thing, you will understand how. 1) Their contract has a lot of fine prints and you will probably not be able to read the whole thing. The main play is that if anything happens to your car, you are responsible to pay any licensed mechanic to tear down the car up to the place of problem. This seems reasonable.. but hey see what happens... assume you have a water pump problem, then you take your car to a mechanic, and pay them to remove the water pump, and then they will wait for the inspector who will authorize the repair, and they decide if you need a new or used (written in the the fine prints) water pump, and they always go for a junk yard for parts...so they will put a used water pump and they will only pay for the putting it there... so they always pay half the job. You pay for removing anything they pay for replacing. And, if this is a transmission, just imagine, you will pay for removing the transmission but this is not enough, they also want to see the problem inside transmission...so the transmission needs to be torn down to see the problem... and they only pay certain parts in transmission... certain parts in engine.. and when they pay for labor it is $35 an hour. It is a nightmare... the mechanic just saw the warranty card of C.A.R.S. Protection Plus and started to laugh... 2) Those guys are really determined not to pay and they never properly communicate with the mechanics and if you ever call to complain, they just get your number and tell you someone will call you in 24 hours... and then you hopelessly wait... My mechanic said it is the time game they play and they always tell people to take them to court... and in this busy world, how feasible it is. Search the court cases against them... see the "complaintsboard.com" and many other places in the internet saying exactly what I write here. Here is one: complaintsboard.com/comp... DO yourself a favor and stay away from them and you will thank me for this information. read more

8 years ago

8 years ago

8 years ago

8 years ago

7 years ago

8 years ago

If there was less than 1 star that is what this company would get. They are the least customer focused organization I've ever dealt with. They are the worst. DO NOT BUY ANYTHING FROM THEM FROM ANY DEALER!!! They are the used car clown suited salesman of "Protection Plans" Their labor time/rate index is NOT what reputable repair shops use for calculating labor costs. Their labor rate coverage is clear (mine was $70). The issue is, they use an obsolete time index so they only cover about 1/2 of the actual time it really takes to do the repair job. They will only authorize used, re-manufactured or IMPORT (Chinese) parts.. NOT OEM grade parts. They are thieves in every definition of the word and their responses to every question come right from their cue cards posted at their phones in their rat infested cubicles. My repair shop actually worked with me to offset some of the costs due to all the frustration from the CARS Protection Plus Jackheads. NO CUSTOMER SERVICE AT ALL AND ABSOLUTELY NO CONSIDERATION OF THE IMPACT TO PEOPLE HOODWINKED INTO THEIR SHADY BUSINESS PRACTICES. I suppose shame on me for believing in their BS. Never again. HEED MY WARNING ... STAY AWAY FROM THEM AND THEIR DECEITFUL AND DISGUSTING BUSINESS PRACTICES! Also go to the Better Business Bureau site. You'll find a plethora of complaints there as well. They are "proud" of the time in business. Well, any company could stay in business indefinitely if they keep taking from the single purchasing customer (because anyone past 4th grade wouldn't buy from them twice) and not providing anything of value in return. Its no wonder why their review rating on BBB is 95% negative (fact. look it up for yourself) I was pleased to see the link in another review to the Attorney Generals Office. I'm adding that to my list of next actions on the scammers. I'd be embarrassed to steal (as they refer to work) for such an unscrupulous company. I can hold my head up on my drive home each day. May their claims personnel live an equally suffering life as their customers have experienced being subject to CARS Protection Plus business. read more

Michael B.

10 years ago

I have been in the car industry for 19 years and I have trained car dealerships all over the united states. I have experienced many different service contract companies aka warranty. I was just going to leave my review but read some other reviews so I am now going to both give my review ans some instruction to help.. First my review. in my 19 years in the business and dealing with multiple dealerships and "warranty" companies I have found Cars Protection Plus to do exactly as they say and how the contracts read. I have processed several claims threw them with zero issues. Thus the negative reviews I did read sound like either sabotage or not knowing or reading their contract. since i have processed several with no issue it does not add up. I am not bias to any one company as i have used them all. However saying that Cars Protection has become my favorite because NO issues! This company has several contracts that provide several options from rate per hour to coverage. If you are not covered on a part or hourly rate you bought the wrong contract. Again I know because I have sold several of these contracts. I have very very good reputation in the business and you drop this company if they did anything opposite of how their contracts read. They merely have not. The reason I say this is because I have dealt with other companies who snake their way out of coverage. This one simply does not. Michael Bucker is my name. I am not afraid to post my full name as I only speak true facts in all my business transactions. I will tell you this beware of all those who say beware as a professional I am very pick and this company is the only one to date that has met my standards. NO I dont own any part of the company nor do I work for them. I simply hate false or uneducated reviews. In my experience that is what i have been reading. I promise you this. If their service changes I will come back here and write a review to that fact. However unless this company changes hands I do not see that as likely. read more

Christian L.

8 years ago

My first customer service experience with this "insurance" company was miserable. I received a phone call after filing a claim on a recently used car that I planned to drive cross country. Because I had minimally driven the car, the representative (Tom, I think) proceeded to berate me for filing a claim in which lots of exhaust and brake work was done. His tone of voice was immediately rude and I even had to say, "Your tone is aggressive, and I don't know why." Clearly, he had no practice controlling his breath or anger and continued to yell and ask me why the car was minimally driven, yet needed all this work. I had to describe to him that a) it's a vehicle with 150,000 miles on it from 1998 and b) it was about to get driven 2100 miles, so I wanted it to be safe. Still, he scolded me and certainly made it sound as if their insurance service--for which I paid more than $1400 for--had no interest in covering the claim whatsoever. Of about $1200 in repairs, the coverage helped with about $200. Then, once I finished the road trip, the car was fine, until a few hundred miles were driven. It needed more work and because of CARS Protection Plus contract language, they would not cover a hub repair, simply because they call it something else. My mechanic said he's called it a hub, his auto mechanic schooling taught him to call it a hub and the dealer from where he got the new hub called it a hub! He went to bat for me with them, highlighting the flaw in their lexicon, but CARS refused to budge, and would only cover $292 of a $1031 claim. Avoid this crummy, temporary auto insurance as much as you can. The customer service is the worst I've ever had anywhere and the loopholes they've written into their contracts are impossible to spot for an ordinary consumer. Thanks for taking my money, ya stinkers! read more

Christia L.

8 years ago

Christian L.

8 years ago

Rob W.

8 years ago

i think there is a pattern here for the totally bad reviews about this company and there so called good warranty. i would give them a 0 rating if i could. have been paying for this warranty for almost 1.5 years monthly of approx $42.00 per month. had to take to garage for a repair on power steering pump bad, and high pressure line leaking. states in there warranty these are covered. so garage submits a claim, and they come back with they will not cover diagnostic time, which was needed, because they had to pull the part to see which part they needed to get to fix repair. then the warranty company states they are only going to pay for certain percentage's of the labor, and will only pay so much for the parts. How can they say this, parts and labor in specific areas of the country are higher or lower. this is a crappy way for them to get away with paying for this. so i call into the agent my garage was working with, and he was very rude, would not let me talk per say, and you could tell he was reading from a script, kept saying same thing over and over again. bad business sense, and crappy customer service. so all said and done, bill was approx $900.00, and they were only willing to pay about $150.00 if that. how in the world do they feel this is fair, and that there warranty is helping the consumer at all. totally not. i have another warranty company on my other vehicle, and used it the other week, and from a total bill of over $1900, i had to pay $290, and that was including the $100 deductible. GARBAGE COMPANY, GARBAGE CUSTOMER SERVICE. can not believe they are still in business after so many bad reviews. how do they feel good about this company, and how do they sleep at night ripping people off? read more

Rob W.