Great place to buy carpet or hard flooring. We had laminate floors put in and they did a superb job. We also had some carpet and it was great. I had a little problem with the way they put back some baseboard where it met the hard flooring and they were very quick to come out and fix it. I am very pleased. The price was a lot better than other places I checked. read more

tried to get quote for tile at church and got no response. Very unprofessional. Talk a good game but don't deliver.

Carpets Direct LLC, did an absolutely incredible amazing job on all of our flooring needs and offers exceptional quality materials at very competitive pricing. The vinyl plank flooring is gorgeous and the Carpet man did a truly amazing job, I'm at a loss for words, I've never seen such quality craftsmanship as I see in my house anywhere anytime in my entire life!! The owner Dave was extremely helpful and he really rescued our project, it's hard to find an owner who really takes the time and makes you feel as though your important and so is your project as did Dave. I really appreciate all of them. If your in need of flooring and you want the best, absolutely call Carpets Direct LLC... read more

Great selection at fair pricing, professional installation, and reliable warranty service on problems if they occur. SHOUTS OUT TO CARPET DIRECT!! Satisfied customer in Independence, KY 41051 Greg & Gwen read more

Use Carpet Direct several times never dissatisfied with their work. Great selection read more

I am very happy with the carpet I purchased from Carpets Direct. The carpet installers did a great job. They were punctual. They pulled up the old carpet and carted it away. The new carpet has held up very well after a year of use. It looks brand new. I would definitely recommend Carpets Direct. read more

Very bad customer service. Installer didn't know what he was doing. When requested another installer Jeff was very rude and said it was my floor. Tried charging me for all their mistakes. 3 day job turned into over 2 weeks. Left my house a mess can't put doors on due to them raising my floors about 2 inches. They nicked my porcelain tub, but said their installers didn't do it. Highly don't recommend! read more

Carpets Direct came out to our home and quickly measured to give us a very competitive quote. They were then able to install the new carpeting within a few days. Quality job, done quickly for a good price. read more

Jeff at Carpets Direct has always gone above and beyond! First he helped us with new flooring on our main floor, then our basement and finally a bathroom in the basement. Always great value and great service! We are so happy to have found them! Next....upstairs Re-Do...can't wait. read more

We purchased a condo about a year and a half ago and wanted to match the existing luxury vinyl floor in the kitchen, in living room area. They were able to match it perfectly and also furnish the steps as well. Great Job! read more

They are great people to work with. They respond very quickly, and the make you feel as if you're their only client. Great pricing and fast response. read more

I have used Carpets Direct in Walton on several occasions. Their carpet has always been a great quality at a very reasonable price. The staff is friendly and the installers do a very nice job. I will most definitely use them for any other flooring needs I might have in the future and highly recommend them to anyone looking for great carpet at a fair price. read more

Carpets Direct does a great job for all my flooring needs not only for myself personally but the flooring needs of my customers. I can depend on Dan and his team to do a great job and be on time but I also feel like I get a great value for the products they have to offer. I always recommend Danny Meyer and Carpets Direct. read more

Their attention to detail is terrible! We made many calls before they finally came to look at their poor quality, they took pictures and agreed that it was done incorrectly. We contacted them a few more times and again they said it would be fixed but that was over a month ago. They TOOK the second half of our $10,000 on our credit card without doing a walkthrough or asking us if it was OK. There are pieces missing in our bathroom and large gaps under all of our door jams and in the quarter round. Before they started my wife asked if they should put down plywood to prevent the gaps but they assured us it would be ok, IT IS NOT!!. I am seriously contemplating legal action against them. If you are looking for quality and customer service GO SOMEWHERE ELSE!! read more

First issue was arriving to do the install before confirming the space was ready. When I called to schedule the install no mention was made that my selection was no longer available so instead of having me come in to reselect, they installed a substituted product without my approval. What was installed was nothing like what I had selected. The carpet is fine and the carpet installers were polite and professional. Not so much for the vinyl installer. Also, I found cigarette butts in my trash in my house. read more

If you are hard working middle class family and you can only afford a $4000 - $5000 floor, do NOT hire this company. Evidently they only care about the high dollar clients. We had a floor put in less than a year ago and from day one the work was shoty and rushed. Sure they came back to replace a board that had completely popped out of place, but now other boards are coming apart and when we asked the owner of the company to give us a call, guess what.... silence. They don't care about the little customer. So take your money elsewhere, or you may come to regret it. read more

We are more than pleased with the carpet we purchased from Carpet Direct in Walton. Sales were quick to help us pick out the perfect color & grade for our livingroom / hallway. I will say that they were a tad bit late on their arrival to install, but once there, they were quick , courteous , and the carpet looks great ! We will return there when we finish up the reno on the bedrooms / bath. Thanks Carpet Direct ! read more

Great showroom, great sales personal, knowledgable staff. The problem is that this doesn't carry over to the finished installed product. There was miscommunication from sales to the installer that lead to multiple install visits. Upon the first installer visit , I did not get everything I paid for and the installer reused old beat up trim pieces on the new job. The carpet install they did , I can say I am happy with, however the vinyl flooring entry way at my door is not satisfactory. The vinyl flooring has mis-aligned tongue and grooves leading to a sloppy finished product once looked upon with any attention to detail. I would easily rate this place 5 stars based on my initial experience before the install, after the installation my experience has dropped to 2 stars. Please work to improve communication between the showroom sales and the install team. Maybe consider training or retraining the install team with proper install methods, such as correctly aligning vinyl plank floor with all of the grooves mated. I would have easily been a repeat customer, but I am weary after the level of quality I experienced post install. read more